an extra bold request

May 8th, 2008 · 122 comments

jessica from chicago spotted this gem at a boston-area starbucks. notes jessica: “i wonder if all that special barista training they had recently included anything about dictating the topic of conversations allowed?”

an extra bold request

related: our customers are always right…except when they’re wrong

Tags: "customer service" · massachusetts · sports · starbucks

122 responses so far ↓

  • #1  zombieBlanco

    I’ll have an extragrandegladthecelticswonwithadoubleovertimeshot.

    May 8, 2008 at 11:33 pm   rating: +22  

    • #1.1  Ben

      Ha ha,

      The exact same thought occurred to me.

      good job

      May 8, 2008 at 11:47 pm   rating: 0  

       
    • #1.2  RALPHY

      We’re out of that, how about an I’ll bitchslapyouuntilyouadmityouregaywithfrothontop.

      May 9, 2008 at 8:56 am   rating: 0  

       
    • #1.3  edhurley

      That note practically guarantees someone will spoil the game for him.

      May 15, 2008 at 9:57 am   rating: 0  

       
     
  • #2  Canthz_B

    Dear customers,
    Basketball is my life, second only to serving you.
    If you are discussing the Celtics game, do not ask for anything with a froth on top.

    May 8, 2008 at 11:46 pm   rating: 0  

     
  • #3  Sarah

    If I was there, I’d start talking about Celtic history or music or something, and make sure to emphasize “Celtic” every time I said it, as well as other salient words:

    “Why, yes, I’m doing my dissertation on the literature of the CELTICS, surely ONE of the finest periods in history…no, this is not a GAME…”

    May 8, 2008 at 11:53 pm   rating: +3  

    • #3.1  JLM

      Pronounced differently…but nice try.

      May 9, 2008 at 1:34 pm   rating: 0  

       
    • #3.2  marcopuffin

      Can be pronounced either way… but nice try :)

      May 10, 2008 at 9:27 am   rating: 0  

       
     
  • #4  Canthz_B

    I think the implied threat here is, “Or I’ll show you the real reason they call this Bean-town!”

    May 8, 2008 at 11:55 pm   rating: 0  

     
  • #5  Lorrie

    I tried ever so hard, but it just slipped out!

    Now, that’s a BOLD extra.

    May 9, 2008 at 12:05 am   rating: +1  

     
  • #6  JesFoolin

    Do not mess with the people that serve your food or manage your data! But man that Celtics win was fuckin’ delicious. Did you see the play where . . .

    May 9, 2008 at 12:55 am   rating: 0  

     
  • #7  RunBarbara

    Dear Customers,
    If you don’t want a healthy wad of spit in your Frappuccino, don’t discuss the game. My finger has been in my butt recently and Im not afraid to handle your muffin sans gloves.

    Thanks.

    May 9, 2008 at 12:58 am   rating: +1  

     
  • #8  Canthz_B

    So we can see, class, Freedom of Speech is often restricted first…

    May 9, 2008 at 1:21 am   rating: 0  

    • #8.1  zombieBlanco

      …in cities with nicknames like “The Cradle of Liberty”.

      May 9, 2008 at 1:58 am   rating: +2  

       
    • #8.2  Set To Evil

      Help Help I’m being repressed! Now we see the violence inherent in the system!

      May 9, 2008 at 2:11 am   rating: +1  

       
    • #8.3  park rose

      Rage against the caffeine!

      May 9, 2008 at 5:42 am   rating: +8  

       
     
  • #9  Craig

    Am I the only one who loves telling people?

    :D

    May 9, 2008 at 5:58 am   rating: 0  

     
  • #10  WickedLady

    It’s not much fun watching something when you know the outcome, but still. It’s only a game. Not the end of the world.

    May 9, 2008 at 6:56 am   rating: 0  

    • #10.1  poochie

      Tell that to Earnest Byner.

      Also, for the British out there:

      Tell that to Jeff Astle.

      May 9, 2008 at 8:57 am   rating: 0  

       
    • #10.2  bellabeastie

      Poor, poor Ernest. Just wasn’t the same after that. Profoundly despised, had to take an After-The-NFL j.o.b. as a “barista”.

      a.k.a.. “coffee jerk” (thanks, Claw).

      Only to be reminded every day.

      (Just kidding for all you Cleveland fans who suffered as much as I did). Sigh.

      May 9, 2008 at 8:51 pm   rating: 0  

       
     
  • #11  Brian

    Well, this is “customer service” in a nutshell these days. The sign might just as well have said, “I’m ok with the collecting a paycheck part of my job, but inconveniencing myself so that customers can enjoy their experience is really getting to be a drag.”

    Fortunately I’m not a big fan of the whole Starbucks thing to begin with. What? Your barista is self-centered and clueless. No way.

    May 9, 2008 at 7:31 am   rating: +1  

     
  • #12  Ryan

    I’m in Boston and I know the people here. That’s pretty much a null and void request - a bunch of people milling around. In fact the sign is MORE LIKELY than not going to cause a conversation.

    Celtics won.

    May 9, 2008 at 7:40 am   rating: 0  

     
  • #13  Sundance

    The fact that he even doubts the win shows he is not a true fan, and should have his viewing ruined.

    That said, at least he didn’t take the day off to watch the game live. That’s what I would have done.

    May 9, 2008 at 8:06 am   rating: 0  

     
  • #14  Amy

    At first I thought, god how uptight can a person be? And then I thought, if I was recording a F1 race or perhaps Everton v Liverpool, I’d probably feel the same way. Does that make me passive aggressive??

    May 9, 2008 at 8:13 am   rating: 0  

    • #14.1  claw71

      No, Amy, it doesn’t make you passive aggressive…unless your intent was to flaunt your Euro-trashiness.

      May 9, 2008 at 8:37 am   rating: +4  

       
     
  • #15  RALPHY

    IMHO–When your working in a place where people are wired with mega doses of caffine, in an establishmen that tends to be a cesspool of magligment conversations to begin with-I would think that the outcome of a wimpy Celtics game would be the last thing that you would be afraid of overhearing. Just saying—

    May 9, 2008 at 8:29 am   rating: 0  

    • #15.1  SHMALPHY

      IMHO-When “your” too stupid to be able to spell words like “malignant” (or, for that matter, use them correctly in a sentence)-I would think that perhaps you should avoid typing them out in a public forum. Just saying-

      May 9, 2008 at 11:52 pm   rating: +1  

       
    • #15.2  bellabeastie

      You are a complete ass-wipe.

      Ithinkyouaretheposerslashstudentthateveryoneisdissingandistoselfinvolvedtorealizeit.

      Get IT? seeya.

      May 10, 2008 at 12:50 am   rating: +1  

       
     
  • #16  claw71

    That’s really kind of a moot point. Most of the people going into a Starbucks aren’t likely to obsess about sports. Now if you had taped James Lipton’s interview with Al Pacino and hoped to save the surprises until you got home you might be in trouble.

    May 9, 2008 at 8:36 am   rating: +6  

    • #16.1  Wade

      “Rehearsal’s tomorrow at 3″

      May 9, 2008 at 9:15 am   rating: 0  

       
     
  • #17  Summer

    this request is also clearly a freedom of speech violation, he needs to just stick his fingers in his ears and say lalalalalalalalalalala all day if he doen’t want to hear it!

    May 9, 2008 at 8:50 am   rating: 0  

     
  • #18  Sheepish

    Starbucks employees are so pretentious.
    I once tried to order a rice krispy treat to go with my late.
    The conversation with the ‘too-cool-emo-barista-dude’ went exactly like this:
    Me: I’d also like a rice crispy square, please.
    Emo-Barista: You mean a rice crispy rectangle?
    Me: Really? Um… whatever.
    Emo-Barista grabs the polygon shaped cereal treat with his glove-less hand and shoves it in a bag angrily and slams it on the counter.
    Me: Nevermind.
    I went to Tim Horton’s instead.

    May 9, 2008 at 9:06 am   rating: 0  

    • #18.1  RunBarbara

      I was an emo Starbucks worker and if anyone ever gave me attitude, they got decaf and day-olds.

      May 9, 2008 at 12:47 pm   rating: 0  

       
     
  • #19  unholyghost2003

    I would like to say that I am saddened by these Bean-Town folk. Having spent most of my adult life in Packers, Redwings, and UK territories I have to say I now suddenly doubt the devotion of Bostonites to the Celtics. Here in the land of cheese there is NO WHERE you can go that has electricity that will not have the game on the TV or Radio. Same in MI and KY.
    team tune the radio into the game!

    May 9, 2008 at 9:28 am   rating: +1  

     
  • #20  Mishee

    This reminds me of that movie Fever Pitch. I swear to God these fucking Bostonians need to take a chill pill!

    It’s just a fucking game!!!

    My blood runs green and gold, but when I miss the A’s game, I don’t watch it later, I just ask who won and if anything interesting happened. If it was interesting enough, it will be a clip on the morning news, or I can access it on their offical website within a day.

    (My brother does the same thing though, with any sport. He will set it on his DVR and then rush home with some fast comfort food, a bag of green, and a six pack and just go home, veg, and watch the game. It’s almost like a ritual of some kind… I just think it’s weird.)

    May 9, 2008 at 9:52 am   rating: 0  

    • #20.1  Katzndogz

      The control-freakiness of the note notwithstanding, I think it’s just as PA to declare someone else’s passion as “just a ____ !” (without a trace of irony)

      Do we not all have something that is just a ____?

      Confess! What makes your eyes light up that also makes your friends and family roll theirs?

      May 9, 2008 at 10:04 am   rating: 0  

       
    • #20.2  pistola

      Mishee, nice! See you at the O in a couple of weeks when the sox come into town and wreck shop.

      May 9, 2008 at 12:06 pm   rating: 0  

       
    • #20.3  secondsout

      Truth of the matter is that if you miss a baseball game, no big deal. Unless it’s playoff time. I’m hoping this is a recent note, and it’s referring to a Celtics playoff game, instead of someone being a douche about a regular season game.

      May 9, 2008 at 12:13 pm   rating: 0  

       
    • #20.4  secondsout

      That said, I am an avid boxing fan (as my handle implies), and I have been known to tape fights I haven’t seen yet, and avoid the internet or sportscenter until I have seen them. One thing about nobody giving a shit about boxing anymore is that there aren’t likely to be any conversations in Starbucks that would ruin it for me.

      May 9, 2008 at 12:15 pm   rating: 0  

       
    • #20.5  unholyghost2003

      2ndsout, you ummm know that the Celtics are basketball not baseball, right? It wasn’t clear from your post. If it was just your post/my brain being unclear then carry on!

      May 9, 2008 at 12:18 pm   rating: 0  

       
    • #20.6  secondsout

      Yes, UHG, I get that. Mishee was referring to the A’s, which is a baseball team. The note is referring to the Celtics (a basketball team). It’s currently playoff season and the Celtics are the team to beat. My point, though, is that the regular baseball season is so damn long that no one game makes a bit of difference.

      May 9, 2008 at 12:39 pm   rating: 0  

       
    • #20.7  unholyghost2003

      O.K. like i said, I just wasn’t clear if your baseball comment was referring back to Mishee or the note.

      May 9, 2008 at 12:58 pm   rating: 0  

       
    • #20.8  Canthz_B

      I like baseball. Teams that think no one game matters much soon find themselves 6 games out of 1st place. The Mets or Yankees would be mercilesly booed should that happen!

      May 9, 2008 at 1:00 pm   rating: 0  

       
    • #20.9  RunBarbara

      What’s a baseball?
      *bibble*

      May 9, 2008 at 1:00 pm   rating: 0  

       
    • #20.10  Mishee

      I can’t stand anything but baseball.

      And not just any baseball! A’s baseball to be exact! 8)

      I love Oakland teams, we go by the motto, “Either like our team or we will jump you and slash your car’s tires!” It’s just great! (but stay out of town on gameday!)

      May 9, 2008 at 1:12 pm   rating: +1  

       
     
  • #21  Jaybird

    If I knew the outcome of the game and walked into that store, I probably wouldn’t have thought of saying anything about it….. until I saw the sign.

    May 9, 2008 at 9:55 am   rating: +3  

     
  • #22  WickedLady

    I can just picture it. Some random guy will walk in, up to the counter where a man is waiting to take orders. “Did you see the game? Man, the Celtics were awesome. No wonder they won.”
    The man behind the counter winces and slowly turns around. “Did you not read the note?”
    “What note?”
    “The one on the door.”
    “Nah, nobody reads those notes.”
    At that point the man freezes. He hears all the people around him talk. Louder and louder. All of them are discussing the game. He puts his hands to his ears, but the sound won’t go away. It keeps getting louder. Then he looses it. He grabs a gun from under the counter and…

    May 9, 2008 at 10:15 am   rating: +4  

    • #22.1  Mark

      shoots all the ramekins in the cabinets! And then goes to the bathroom to… rearrange the decorative spooge-covered towels! People scream and flee, but someone has the gall to take a dump in the shower!

      …And that triple half-caf caramel dump-iatto was fucking delicious…

      May 9, 2008 at 11:26 am   rating: +2  

       
     
  • #23  claw71

    Ok, coffee clown, I won’t mention the outcome of the game but let’s talk about you and where you’re at in life when you’re squeezing beans at 9:00 at night. Sure, the people coming in for a caffeine fix at this hour are pretty hysterical examples of human beings but is this really the best you can do, or did you pick the easiest job out there so mommy and daddy will continue to subsidize your t00-cool-for-school bohemian existence?

    And why Starbucks? No company better represents how Americans will sell their souls if the money is right. Starbucks used to be about good coffee, now they burn every batch of beans and they are every bit as shamelessly exploitative as WalMart.

    You guys squirt a little whipped cream on coffee that’s served 20 degrees hotter than it should be and then you expect a tip. Look, if you want tips get a job at Bob Evans but don’t think that standing brooding like a Cure tribute band entitles you to anything above your paltry hourly wage. It’s coffee, dammit and there are six of you post-grunge whiners standing around back there.

    So take the tribal expanders out of the linguini noodles you call ear lobes, lose the dreads and do something worthwhile. I know, you want to express yourself. That’s cool but the message your sending is “I’m a loser.” So do us all a favor, forget about the game you Tivo-ed on that digital recorder Aunt Selma bought you for Christmas last year, polish off that resume and start looking for a little thing the rest of us call a life, -kay?

    May 9, 2008 at 10:23 am   rating: +8  

    • #23.1  Max Roswell

      Denis Leary called. He wants his act back.

      May 9, 2008 at 10:30 am   rating: +2  

       
    • #23.2  fdas0pufasd

      Boy, somebody’s got quite an attitude.

      May 9, 2008 at 10:54 am   rating: 0  

       
    • #23.3  Lisa

      I’m pretty sure someone’s just a bitch.

      May 9, 2008 at 11:04 am   rating: 0  

       
    • #23.4  Quite Contrary

      No, it’s Claw. And magnificent!

      May 9, 2008 at 11:08 am   rating: +2  

       
    • #23.5  ...

      Whoa…maybe try the decaf next time?

      May 9, 2008 at 11:44 am   rating: 0  

       
    • #23.6  Lannie

      Sit down. A lot of the people working there are students, which would make them the exact opposite of “too cool for school”. They make better wages and get more benefits than most of the students working retail. I wouldn’t have minded working there while I was at school.

      May 9, 2008 at 12:25 pm   rating: 0  

       
    • #23.7  amazon

      So while I agree with everything Claw said, wow dude, did this post hit a nerve? Were you dumped by a Starbuck’s barista?

      p.s. Coffee Bean ftw!

      May 9, 2008 at 12:52 pm   rating: +1  

       
    • #23.8  unholyghost2003

      YES! lets argue with a humorous monologue! Can I pick the next one?

      May 9, 2008 at 12:53 pm   rating: 0  

       
    • #23.9  RunBarbara

      Claw is right and way funnier than Dennis Leary. And probably less sweaty.
      I worked at the Buck. I was (and still am) way too cool for everyone around me. I glared at everyone that mispronounced Arabica and demitasse and ordered iced cappuccinos. It’s true, they train you to be really corrector-y. After a while, I quit and got a job where the REALLY cool people work:
      A record store.

      May 9, 2008 at 12:57 pm   rating: 0  

       
    • #23.10  unholyghost2003

      RB, the lone chick starring in her own version of Hi-Fidelity?

      May 9, 2008 at 1:01 pm   rating: 0  

       
    • #23.11  RunBarbara

      What came first? The music or the misery?

      May 9, 2008 at 1:02 pm   rating: 0  

       
    • #23.12  claw71

      Man, some people don’t have any sense of humor. I know that there are a lot of decent, hard-working people at Starbucks but the ones who standout certainly fit my description and its a lot more fun to cast aspersions.

      People work at Starbucks because they think its cool. Then they get pissed because they deal with self-centered customers all day. Well, you’re selling $5.00 cups of coffee…who did you think was coming in?

      May 9, 2008 at 2:51 pm   rating: +1  

       
    • #23.13  Canthz_B

      Truer words were never spoken.

      May 9, 2008 at 3:27 pm   rating: +1  

       
    • #23.14  Nick L.

      I wrote that note, and I’m really suprised that it has been written about (including on Ball Don’t Lie, which is one of my favorite basketball blogs). I work at Starbucks while I am in graduate school and I need a source of income, not because I think it’s cool. I can assure you that if mom and dad were funding my living, I would have been at home watching the game live and not at work. But, thanks for the judgements. I definately don’t have tribal anything in my earlobes, I don’t think my job is cool, I don’t get angry about serving self-centered people, and really I don’t care about any of your social commentary about it. I live in Massachusetts where it’s a law that you need to have health insurance. Working there gives me alright pay, plus tips, and health insurance, so it’s a good deal and I don’t feel that exploited. I don’t know where you work that is so much more noble but you’re obviously very arrogant so it must be a pretty serious job.
      And, I definately feel like working at Starbucks on nights and weekends is much more respectable than grad students who live at home and mooch off their parents, so I guess it all depends on your perspective.

      I’ll polish the resume off though, especially after I finish this degree this summer. I guarantee it’s more impressive than yours. It probably is already.

      And, I hate the Cure.

      May 14, 2008 at 12:23 am   rating: +1  

       
     
  • #24  Max Roswell

    I think somebody’s just bitter they’re not playing basketball in Chicago this time of year.

    May 9, 2008 at 10:25 am   rating: +1  

     
  • #25  Quite Contrary

    After I order my extragrandegladthecelticswonwithadoubleovertimeshot, I have this burning desire to also let them know that Gilligan and the gang never got off the island either.

    May 9, 2008 at 11:10 am   rating: +4  

    • #25.1  WickedLady

      Careful, man. You’re taking this to a whole new level no one’s ever dared to go before…

      May 9, 2008 at 11:16 am   rating: +1  

       
    • #25.2  Mishee

      why is everyone assuming that the Celtics won the game?

      May 9, 2008 at 11:34 am   rating: +1  

       
    • #25.3  WickedLady

      I don’t know. I never watch sports, I just listen to what they say. :P

      May 9, 2008 at 11:37 am   rating: 0  

       
    • #25.4  Bellabeastie

      I live in Cleveland, and believe me there is plenty of misery around here today…

      But Gilligan and the Gang. That’s just too much to bear.

      Team On To Game Three At the “Q” :)

      May 9, 2008 at 3:02 pm   rating: 0  

       
    • #25.5  Quite Contrary

      I could tell you who shot JR, but I don’t want to put you over the edge.

      May 9, 2008 at 3:50 pm   rating: +1  

       
    • #25.6  Wade

      Dr. Malcolm Crowe is dead.

      Dil is a t-girl.

      Snape killed Dumbledore.

      May 9, 2008 at 5:06 pm   rating: +2