Area woman shocked by discovery: “service employees have families too?”

December 29th, 2010 · 89 comments

“We are normally a 24-hour store,” writes our submitter in Portland, Oregon, “but we close early for Christmas.” At least one customer found this policy to be most unsatisfactory — as evidenced by the holiday greeting she left behind.

December 24, 2009. Portland, Oregon, USA. [store name] about 9 pm. I came by to purchase a birthday card, your store was closed. Sign says open Xmas eve 24 hrs. How kind of your company to give you all the day off =)

related: In case you’re wondering why we’re closed

FILED UNDER: Christmas · Portland · retail hell · smiley


89 responses so far ↓

  • #1   anglophile bang

    The note writer really screwed up. She should have left it for her lawyer to draft this initial contact. She’s lessened her case for pain and suffering by describing the store owners as kind. Clearly an amateur.

    Dec 29, 2010 at 5:03 pm   rating: 26  small thumbs up

     
  • #2   lagne

    Hahaha. I’m so staying out of this one.

    Dec 29, 2010 at 5:06 pm   rating: 1  small thumbs up

     
  • #3   NoAdditives

    Maybe it’s not sarcastic. They did put a smiley face…

    Dec 29, 2010 at 5:09 pm   rating: 10  small thumbs up

     
  • #4   Guy

    No doubt the birthday card would have been filled with the same sincere, heartfelt message.

    Dec 29, 2010 at 5:10 pm   rating: 35  small thumbs up

    • #4.1   AuntyBron

      So she’s gonna send a belated birthday card.

      Dear niece/nephew/son/daughter,
      I’m so sorry this is late. I went to purchase it 3 hours before Christmas but the store was closed.

      Hope you had a nice birthday,

      Love,

      Auntie/Mommy

      Dec 30, 2010 at 12:08 am   rating: 26  small thumbs up

       
     
  • #5   orlanemo bang

    Getting a birthday card for the Baby Jesus is not something to be left ’til the last minute… Shame on you lady…

    Dec 29, 2010 at 5:18 pm   rating: 45  small thumbs up

    • #5.1   K

      Seriously, Jesus REAL bday is in JAN….

      Jan 16, 2011 at 6:22 am   rating: 2  small thumbs up

       
     
  • #6   Stephizzal

    quite right too. retail staff are a bunch of uneducated morons who don’t deserve a christmas with their equally moronic family. they should work christmas day, in fact, in case they need to serve someone a luminous 8ft inflatable santa claus which they simply *must* have. if they don’t like it, they should get another job, i mean there’s thousands out there, not like we’re in a recession or anything. bunch of whiney crybabies. in fact, next time i see one i’m going to swear at them for 10 minutes without repeating myself…

    oh sorry, thought i was on the dunkin doughnuts thread then ; )

    (yeah don’t flame me, i’m obviously joking.)

    Dec 29, 2010 at 5:36 pm   rating: 49  small thumbs up

    • #6.1   Ed Decatur bang

      Hey, don’t knock morons.

      Dec 29, 2010 at 5:51 pm   rating: 1  small thumbs up

       
    • #6.2   Nunavut Guy

      Too lazy to capitalize?

      Dec 29, 2010 at 7:11 pm   rating: 8  small thumbs up

       
    • #6.3   Canthz_B bang

      Knock morons all you want. They really like it, especially once you’ve convinced them it’s a new rolfing technique.

      What?!

      Dec 29, 2010 at 8:41 pm   rating: 6  small thumbs up

       
     
  • #7   PABrit

    Wow. That is one passive-aggressive smiley face/wink/screw-you-NOT-24-hour-Store sign off.

    I like the Portland, Oregon, U.S.A. heading, as if to suggest closing the 24-hr store was somehow un-American.

    Dec 29, 2010 at 5:38 pm   rating: 9  small thumbs up

    • #7.1   anglophile bang

      Allowing the store to close meant the terrorists won. I blame the French.

      Dec 29, 2010 at 5:44 pm   rating: 54  small thumbs up

       
     
  • #8   Really?

    I live in Portland, OR and NOTHING is open Christmas Eve night at 9pm. Not even McDonald’s. I love when people blame others for their obvious mistakes. Who goes out to buy a birthday card at 9pm on Christmas Eve? Honestly?

    Wait, I take that back, Jack in the Box stays open 24-hours on all holidays. Because their employee’s lives don’t already suck enough.

    Dec 29, 2010 at 5:55 pm   rating: 47  small thumbs up

    • #8.1   Mary

      I used to work in a deli (connected to a 7-11) that was open 24 hours on all holidays. The company paid double-time-and-a-half for holidays and we had a couple of people who didn’t have kids who always volunteered to work. Win/win. :)

      Dec 30, 2010 at 12:22 pm   rating: 7  small thumbs up

       
     
  • #9   Nahhh bang

    “Happy Birthday! I waited until 9 p.m. Christmas eve to buy you this card, because I care soooo much! =)”

    Dec 29, 2010 at 5:55 pm   rating: 21  small thumbs up

    • #9.1   Mel K

      She wasn’t that upset that she could not buy a birthday card. It was the crappy flowers she was really after.

      Dec 30, 2010 at 10:34 pm   rating: 1  small thumbs up

       
     
  • #10   alex

    Now wait, did the store really have a sign that said “open christmass eve” as the note-writer says? If so she might have reason to be annoyed. Though it doesn’t justify going to the trouble of writing such a stupid note out of spite.

    If it really bothered her and it was a chain she could have called the district manager or something. And even then, only if there really was a sign and they closed despite that.

    Dec 29, 2010 at 6:18 pm   rating: 10  small thumbs up

    • #10.1   Mari

      I think it’s pretty clear that they closed early, but the point is they closed early so that people could be with their families on christmas eve. It’s a company doing something nice rather than bleeding its workers dry for the sake of a few bucks. Even if they were technically “supposed to be open based on a sign,” the card writer is still being a real grinch. It’s not like she needed medication or maxi pads or something urgent- she needed a freaking birthday card.

      Dec 29, 2010 at 6:57 pm   rating: 36  small thumbs up

       
    • #10.2   mystic_eye

      I agree. If the store said it would be open Christmas Eve 9pm isn’t unreasonable.

      Dec 29, 2010 at 9:50 pm   rating: 2  small thumbs up

       
    • #10.3   Fredella

      It was the sign that was the problem, not the fact that they closed early. If there’s a sign that just says “open xmas eve” and the store is usually open 24 hours that implies it’ll be open until midnight on Christmas Eve. If they’re open on Christmas Eve but close early then that information should also be included on the sign.

      It was nice of the company to close early so its employees could be with their families on Christmas Eve but that doesn’t make it OK for them to mislead their customers. I don’t think it matters that the customer who wrote the note just needed a birthday card, the store would’ve been just as closed for people who did need something urgent.

      Dec 30, 2010 at 5:27 am   rating: 9  small thumbs up

       
    • #10.4   pizza

      I agree

      Dec 30, 2010 at 7:05 am   rating: 0  small thumbs up

       
    • #10.5   sleeps

      Tell me, Fredella, why did you wait until 9pm on Christmas Eve to buy that card?

      Dec 30, 2010 at 10:53 am   rating: 11  small thumbs up

       
    • #10.6   Mari

      Well Fredella, if the customers who had urgently needed tampons had left a note on the door, that I would have understood, maybe. But I don’t think you can argue that this irate card leaver was irritated on their behalf. If all she wanted was a birthday card, she has no reason to really blame the store for this.

      And if all she wanted was a birthday card, there was no way she planned this out ahead of time; i.e., she was just guessing/hoping they would be open but had no idea. I really doubt she read the open hours while going into the store the week beforehand and said to herself, “Oh good, it’s open at 10pm christmas eve! I guess I will wait to buy the card until then- my hands are pretty full right now.”

      Dec 30, 2010 at 11:05 am   rating: 15  small thumbs up

       
    • #10.7   H for Toy bang

      Is it possible (I may be grasping at straws here) that the store had a permanent sign on the door saying “Open 24 Hours!” and then a less-permanent sign letting people know that they would also be open on Christmas Eve. So (like my husband who went out shopping at 10pm on Christmas Eve, only to find everything closed) this woman assumed the store would be open until midnight. Then, because of her assumption, she was disappointed and took her passive aggressive wrath out on the store.

      Dec 30, 2010 at 11:25 am   rating: 16  small thumbs up

       
    • #10.8   Fredella

      Mari, the card leaver was obviously irritated on her own behalf and she pointed the problem out in a passive aggressive way, but that doesn’t mean that the store didn’t do anything wrong or that she shouldn’t have pointed it out at all. Someone who did need things urgently might’ve been too embarrassed to say “I needed maxi pads and thought you would be open because I saw the sign last week but you weren’t and I bled all over Christmas, please be more careful with the wording of your signs next time” so people who notice that the signs are inaccurate but aren’t badly affected by it themselves like the card writer should still point it out.

      H for Toy, I actually think it would be completely reasonable for people to assume that the store would be open until midnight on Christmas Eve in that situation. If that was what happened the store really should’ve worded the temporary sign clearly enough that people wouldn’t be forced to guess how long they’d be open on Christmas Eve, and it was their unclear wording that caused the woman to be disappointed not her perfectly reasonable assumption.

      If the less-permanent sign doesn’t give the hours they’ll be open on Christmas Eve people can’t magically divine whether that means “open all day Christmas Eve” or “open for seven and half minutes from 1:12 am on Christmas Eve” so all they can do is assume it will be open normal hours on Christmas Eve which in this case would be until midnight.

      Dec 31, 2010 at 12:23 am   rating: 2  small thumbs up

       
     
  • #11   Lizzie Borden

    The author of this note wrote it on a Christmas card! Perhaps there should have been TWO cards purchased during that trip….

    Dec 29, 2010 at 6:28 pm   rating: 5  small thumbs up

    • #11.1   AuntyBron

      She coulda done what most people do – give the birthday boy/girl a “combined Birthday/Christmas card” Trust me – we’re used to it.

      Dec 30, 2010 at 11:41 pm   rating: 5  small thumbs up

       
     
  • #12   Odious

    If they close early on xmas eve, why did they bother putting a sign up to the contrary? It’s confusing. Confusion leads to frustration. Frustration leads (apparently) to taking time to leave a PAN when that time could have been spent downloading a birthday card from any of a multitude of sites.

    Dec 29, 2010 at 7:19 pm   rating: 8  small thumbs up

    • #12.1   ashmeadow

      Does frustration lead to Dark Side? Maybe Frenella is yet another alias for Darth Sidious? I always thought he was rather passive-aggressive.

      Dec 30, 2010 at 3:43 pm   rating: 1  small thumbs up

       
     
  • #13   Sirius¤ bang

    I think the store was supposed to be open on Xmas eve, but unfortunately it snowed.

    Dec 29, 2010 at 7:41 pm   rating: 8  small thumbs up

     
  • #14   pony girl

    It must really suck for all of those people who don’t celebrate Christmas to have to deal with all the traffic and store-closings this time of year.

    That being said, I would think that after a few years, one would plan ahead. Christmas comes every year on the same day, and so does that person’s birthday.

    Dec 29, 2010 at 8:05 pm   rating: 26  small thumbs up

    • #14.1   lagne

      Yeah, I was just thinking that, too. An athiest friend of mine was alone during the holidays, and he practically climbed the walls Christmas Eve/Day because there was just nothing to do.

      If he were creative, he coulda gone around leaving handwritten missives at businesses.

      Dec 29, 2010 at 8:24 pm   rating: 23  small thumbs up

       
    • #14.2   anglophile bang

      Well, it’s pretty standard for Chinese restaurants and movie theaters to be open on Christmas. Failing that, one could sit on one’s couch in one’s pajamas, eat Froot Loops and have a Netflix marathon.

      What?

      Dec 29, 2010 at 9:21 pm   rating: 23  small thumbs up

       
    • #14.3   lagne

      Froot Loops: Good.

      Fruity Pebbles: Gooder. (yes, gooder.) :-)

      Dec 29, 2010 at 9:43 pm   rating: 7  small thumbs up

       
    • #14.4   Canthz_B bang

      *thinks of Glo in her jammies and gets a warm feeling “down there”* :twisted:

      Dec 29, 2010 at 11:11 pm   rating: 5  small thumbs up

       
    • #14.5   Who? Me?

      We spent our very first Christmas Eve at a Chinese restaurant this year! Except my hubby and daughter think it was Vietnamese … as a fan of A Christmas Story, I think that counts as close enough :-)

      Apparently a car crashed into a pole somewhere , and took down half the electricity in our town with it. We went out to eat, hoping that power would magically reappear while we were out. You know the saying, a watched pot … And it worked, we had power when we came back. Thank you, thank you, thank you God, because wrapping gifts and stuffing stockings by flashlight at midnight was not my idea of a good time that day …

      Anyhoo, our unexpected entertainment at dinner primarily consisted of people watching the entrance of the nearby department store when it locked it’s doors (early) at 6:00 pm. You could see that some customers were still inside, which gave mixed messages to those outside. What to do, what to do? Some folks read the closed sign on the door and obediently walked away. Others pressed their noses on the door and begged to be let in. They were turned away by the employees. We watched one lucky couple happen to “sneak in” (but not on purpose I think) just because they timed their entrance perfectly to match the departure of other customers who politely held the door for them. I think the newcomers perhaps didn’t even notice that the store was closed. We felt sad for a mother with a very small child who obediently left … who knows what she was trying to buy? But we didn’t see a single note taped in response by an angry customer … perhaps our timing was bad?

      Dec 30, 2010 at 12:52 am   rating: 6  small thumbs up

       
    • #14.6   The Elf

      Eh, I don’t feel too sorry for the non-celebrants. Like you say, it isn’t like Christmas jumps around. You know when it is and can plan accordingly. (And if you didn’t know it was Dec 25, the omnipresent nature of the holiday in America would clue you in real fast.)

      My husband works shifts. Typically, he works on Christmas. Over the years, we decided that Christmas isn’t about Dec 25, it’s about celebrating together and that means not working. If that’s Dec 23rd or 28th, fine. So, more often than not in my adult life, I’ve been alone on Christmas. It’s not that hard a thing to manage and I was never “climbing the walls”. I usually like to go for a hike if the weather is decent and/or have a movie or WoW marathon. Good times all around! It’s like some people can’t manage a bit of me time without the option – even if they never exercise it – of going out somewhere.

      Dec 30, 2010 at 7:11 am   rating: 10  small thumbs up

       
    • #14.7   Clumber

      Party at Glo’s NY Eve! WOOOOOOOOOO!

      Bring your own Fruit Loops. You can’t have mine.

      Dec 30, 2010 at 8:06 am   rating: 9  small thumbs up

       
    • #14.8   oi

      Ha! Same thing we went to grocery store (it is open 24 hours normally) on Christmas eve at 7 pm. There was an employee on the door stopping new customers from entering. we turned around to leave but not before seeing this guy arguing with her that he really needs the cake mix for tomorrow. This spectacle went on for full five minutes! He was like you don’t understand I really need this cake mix right now. Let me go, I have even money out. It won’t take too long. There was a sign right there saying that the store would be open Christmas for half a day too. That guy could have come back next morning. Way to be jerk there!

      Dec 30, 2010 at 10:41 am   rating: 5  small thumbs up

       
    • #14.9   Mace Elaine

      Slightly OT: my grandmother made Rice Krispy Treats out of Fruity Pebbles this year and they BLEW MY MIND.

      Dec 30, 2010 at 4:02 pm   rating: 11  small thumbs up

       
    • #14.10   AuntyBron

      I know a coffe shop that adds crushed Oreo cookies to their Rice Krispie Treats. They sometimes do M&Ms and Fruit Loop add-ins, too.

      Dec 30, 2010 at 11:47 pm   rating: 3  small thumbs up

       
     
  • #15   Divvitar

    This is like the opposite of Rick, the asshat employee. Here we have the asshat customer. For a while after my college days, I worked in a 24 hour convenience store and had to work on most holidays. Time and a half was great, but I still missed spending the day with my family. Once I had a customer bring me Christmas dinner, which was awesome! This note writer is obviously not in the holiday spirit.

    Dec 29, 2010 at 8:14 pm   rating: 9  small thumbs up

    • #15.1   The Elf

      Exactly! Asshattery goes both ways…..

      When I worked retail, we always had a bunch of customers come in at the last few minutes before closing. Granted, we closed early (6pm) on weekdays because we needed to prep for the next day’s opening and the boss had this thing about seeing his family at least occassionally. At the same time, it isn’t like our hours were a surprise. We had a regular clientele, not many walk-ins. We’d lock the door and anyone still in the shop at 6pm was helped but those that weren’t were not. I couldn’t count the times that I’d have someone yelling at me through the door to come open it.

      For the record, calling me a bitch will make it *less* likely that I’ll open the door.

      Dec 30, 2010 at 7:03 am   rating: 16  small thumbs up

       
    • #15.2   Nunavut Guy

      I guess the hurling of feces and flicking of snot is reserved exclusively for Danielle.

      Dec 30, 2010 at 9:08 am   rating: 5  small thumbs up

       
     
  • #16   Canthz_B bang

    The best part is that she found this store closed, went on safari to find another store which sells cards, bought this Christmas card (and presumably a birthday card), then came back to leave this holiday greeting.
    The worst part is that because of this, she missed “It’s A Wonderful Life” again and had to settle for a midnight showing of “Miracle on 34th Street”.

    Dec 29, 2010 at 8:49 pm   rating: 13  small thumbs up

    • #16.1   Clumber

      I would be even more amused if notewriter keeps a special emergency supply of cards in the glovebox. I can imagine her going through the emergency greeting cards looking for one that would apply… Get Well, no… Sympathy in your Loss… no…. Congratulations on your Bah Mitzvah.. no….

      Dec 30, 2010 at 8:13 am   rating: 10  small thumbs up

       
     
  • #17   keycar

    time for machine gun nests at stores I guess. What a fucking bitch.

    Dec 29, 2010 at 9:45 pm   rating: 4  small thumbs up

    • #17.1   Clumber

      Ummm… when was it NOT time for machine gun nests?

      For my residence I prefer ACTUNG! MINEN! but YMMV.

      Dec 30, 2010 at 8:08 am   rating: 2  small thumbs up

       
     
  • #18   Canthz_B bang

    Now this is a twist!
    Finally, a customer cards the store instead of getting carded by the store!
    Although, after a certain age being carded is a minor compliment that can really save a crappy day, rather than an annoyance. ;-)

    Dec 29, 2010 at 11:07 pm   rating: 3  small thumbs up

     
  • #19   Who? Me?

    Ooh, this card makes my skin curdle in sooooo many ways …

    The PA level is just whammy-off-the-charts. The person is so obviously pissed, and chooses a “sending wishes of love and joy” card to express her bitter disappointment – a disappointment so freaking HUGE that it couldn’t possibly be cast aside in the spirit of the day.

    The little “How kind of your company” line is just stabbing the knife in as far it will go, and giving it a couple of rigorous twists for good measure. How dare this company think of its employees on one brief day of the year, instead of on a customer’s potential last minute needs for small, inconsequential sundry. I’m hearing something akin to a Dana Carvey Church Woman voice sarcastically speak the words aloud as she slowly writes them out one by one. “How … kiiiiiiiinnnnnddd … of your coooomppppaaaannnny …” with a high, lilting voice on the word kind.

    Don’t these people realize that she is alone, ALONE, on Xmas Eve, dammit! How dare they abandon her in this way! Ok, I know that her gender is not explicitly identified but there is something about the handwriting, the smiley face, and the forced chirpiness where it doesn’t belong that just screams female to me, for whatever reason.

    But the very best part is her preference for the words “Christmas Season” over the words “Holiday Season”. This bitch is a “Christian”, the kind of person who approvingly nods when Bill O’Reilly expresses dismay that the “reason for the season” has been forgotten!

    And that just makes me cringe. She believes that she’s “holier-than-thou” 24 x 7 every single day because of her “faith”, and yet she scolds a store for giving employees a few hours off to celebrate Christmas Eve?

    Un-freakin-believable.

    Dec 30, 2010 at 12:20 am   rating: 16  small thumbs up

    • #19.1   Canthz_B bang

      Skin curdles? That just makes my blood crawl. ;-)

      Dec 30, 2010 at 5:08 am   rating: 18  small thumbs up

       
    • #19.2   Hobo

      But the workers are prolly some towel heads* anyway. It ain’t like they had anything to celebrate. We must harness the power of the heathen to our will. Any “good” Xian knows this.

      Dec 30, 2010 at 11:25 pm   rating: 0  small thumbs up

       
    • #19.3   Who? Me?

      CB, I actually caught my use of skin curdles during editing, but I so liked the sound of it I decided to leave it in :-) Perhaps my life-long battle with hives played a role, I don’t know …

      Same with my use of whammy-off-the-charts. What the heck is that? Whatever was I thinking? But I have to tell you, it just felt so right … I couldn’t help myself.

      Guilty as charged.

      Dec 31, 2010 at 12:48 am   rating: 3  small thumbs up

       
    • #19.4   Canthz_B bang

      It’s all in good fun, Who? Me?…all in good fun. ;-)

      Dec 31, 2010 at 4:24 pm   rating: 1  small thumbs up

       
    • #19.5   Who? Me?

      Thanks CB! And BTW, I was j/k about my life long battle with hives … it was mostly just a childhood condition …

      Jan 2, 2011 at 3:25 am   rating: 1  small thumbs up

       
     
  • #20   neo

    And here I was thinking it was terrible that Sears was open on Thanksgiving Day. I guess it should have been opened extended hours, instead of only ’til lunch. Just in case someone needed a washing machine at nine o’clock.

    …why did she just happen to have a Christmas card with her when she went to the store? XD

    Dec 30, 2010 at 1:09 am   rating: 2  small thumbs up

     
  • #21   James L.

    If she wants to buy a birthday card on Christmas Eve, next time she should go to a Jewish store.

    Dec 30, 2010 at 3:13 am   rating: 2  small thumbs up

     
  • #22   Slerte

    Instead of using the Christmas card to write a passive aggressive note, she should have just repurposed it as a Birthday card…

    Sending wishes of love
    and joy for a wonderful
    Christmas Season,
    and Birthday.

    Dec 30, 2010 at 4:19 am   rating: 10  small thumbs up

    • #22.1   Who? Me?

      Brilliant! Just brilliant …

      She could have even whined about how the evil store closed early on her; I think “her” clever solution would have allowed her to get away with it.

      And undoubtedly any Christian friend to whom she gave the card would have even given bonus points! Because she’d essentially be equating their piddly little birthday with that of Mr. Big Guy Himself.

      Talk about making lemonade out of lemons. Its brilliant, I tell you! Where is the multi-thumb option when I need it most?

      Dec 31, 2010 at 1:11 am   rating: 1  small thumbs up

       
     
  • #23   Canthz_B bang

    I wonder if Jesus worked on his birthday?
    If he gave sermons on mounts or did carpentry before going home, putting on a festive hat, blowing out the candles on his cake and beating the crap out of a Pontius Pilate piñata?

    In short, when deciding whether to open the stores or close them on Christmas, we should ask ourselves,”WWJD?”.

    Dec 30, 2010 at 4:27 am   rating: 2  small thumbs up

     
  • #24   Canthz_B bang

    I’ve been trying for ages to get my company to close on 25-February, but they just don’t think Sun Myung Moon deserves the honor, at least not until after he croaks.

    Dec 30, 2010 at 4:53 am   rating: 0  small thumbs up

     
  • #25   Canthz_B bang

    ‘Twas the night before Christmas…

    Shopping list:

    Gold
    Frankincense
    Myrrh

    *Gaspar speaks*:

    Alright, guys…let’s draw straws to see which Magi can find a merchant willing to supply these last-minute gifts.

    Okay, Melchior, you’re up. Hey, see if you can find some coffee and donuts while you’re out…and a nice birthday card too!!

    *Melchior angrily leaves tent, mumbling under his breath… “Mother fu-”*

    Gaspar, you know everything is closed tonight, right?

    Oh!! I told you guys we should have shopped earlier!! But NO! You insisted on going to the camel races! You decide now is the time to have an epiphany, Balthasar?!
    Hey, not a bad idea…let me think…

    Dec 30, 2010 at 5:40 am   rating: 8  small thumbs up

    • #25.1   AuntyBron

      Balthasar: Don’t be such a drama queen, Gaspar. You know perfectly well the Epiphany isn’t until next week!

      Dec 30, 2010 at 11:52 pm   rating: 2  small thumbs up

       
    • #25.2   Canthz_B bang

      Gaspar: “It wasn’t until the next week until it was my idea to call it that…that’s what I was thinking about…get it?” :-P

      Dec 31, 2010 at 4:28 pm   rating: 1  small thumbs up

       
     
  • #26   Kate

    Although I think she has left a particularly PA note and I am pleased that the store decided to allow the staff to have some time off over Christmas, I do think it is rather poor of the store to advertise ‘open 24 hours’ and then not to amend that to ‘but closing at 9pm on christmas eve’.

    I have worked in retail for many years and have had countless arguments with customers over the fact that we are closing as the staff have lives of their own.

    Dec 30, 2010 at 7:13 am   rating: 2  small thumbs up

     
  • #27   Le lac

    But did she drive through a blizzard to buy that birthday card?

    Dec 30, 2010 at 9:04 am   rating: 7  small thumbs up

    • #27.1   AuntyBron

      No she walked. 5 miles. In a blizzard. Uphill. Both ways.

      Dec 30, 2010 at 11:54 pm   rating: 2  small thumbs up

       
     
  • #28   srsly?

    Business I work in closes before usual time on Christmas eve. It also doesn’t post signs saying “We’re open 24 hours on Christmas eve!” This note is not half as bad as people are making it out to be — the business should post correct information.

    Dec 30, 2010 at 9:33 am   rating: 2  small thumbs up

    • #28.1   Rpbert

      Looks to me like the store has a permanent “Open 24 Hours” sign and a temporary “Open on Christmas Eve” sign. Christmas Eve is the whole day (even though it contains the abbreviated form of Evening), which would indicate if the store was open at all on Christmas Eve the sign didn’t lie.

      Dec 30, 2010 at 11:58 am   rating: 6  small thumbs up

       
     
  • #29   Kevin

    I love that she couldn’t resist reiterating that she lived in Portland (even though the store and the employees are in Portland as well). It’s become a reflex among self-satisfied Portlanders, much like Texans who let you know they’re from Texas in the first minute of conversation.

    Dec 30, 2010 at 11:13 am   rating: 6  small thumbs up

     
  • #30   lilah

    I may regret this, but I’m on team note-writer, assuming the store really did have a sign claiming they’d be open Christmas Eve. Putting up a “We’ll be open Christmas Eve” sign and then closing on Christmas Eve is kind of a jerk move. And yeah, making people work on Christmas at all is also a jerk move, but that doesn’t excuse false advertising.

    And honestly, if I went to a store that had claimed it would be open that day and found out it was actually closed, I’d be kinda pissed.

    Dec 30, 2010 at 11:25 am   rating: 3  small thumbs up

    • #30.1   lownote

      Since when did being open on Christmas Eve mean being open until midnight? I kind of just assume that shops are closed earlier than usual on special days like this.

      Dec 30, 2010 at 12:02 pm   rating: 5  small thumbs up

       
    • #30.2   The Elf

      Well, yeah, incorrect signs changes everything. Without pictures, we’re left to guess what it says. I guessed it said “Closing Early on Christmas Eve” which also implies that it is open for part of Christmas eve.

      Dec 30, 2010 at 12:07 pm   rating: 1  small thumbs up

       
    • #30.3   lilah

      Lownote- The note seems to be quoting the sign as saying “Open Christmas Eve 24 hours”. Of course, that might be because the note-writer misread the sign, or maybe I’m misinterpreting the note, but if the store had a sign saying they would open for 24 hours on Christmas eve, then yes, that does mean open until midnight.

      Dec 31, 2010 at 9:13 am   rating: 0  small thumbs up

       
     
  • #31   Helena

    She should’ve just used that Christmas card as a birthday card. It sucks but, odds are, if you’ve got a birthday near Christmas, you’re kind of used to that kind of double-duty b.s., especially from a mean ol’ bitty like this chick. She also seems like the type who’d blame you for having a birthday near Christmas and making her forget to wish you a happy f***ing birthday in the first place, jerk!

    Dec 30, 2010 at 12:44 pm   rating: 2  small thumbs up

     
  • #32   oi bang

    VIDEO ADS? HIDDEN VIDEO ADS, THAT TELLS ME IN DISEMBODIED VOICE TO BUY CHRISTMAS ORNAMENTS? I will kill you internets!
    I tried to be nice and cool about it yesterday but this is going too far!
    BEWARE! the people thinking about to tell me about firefox and adblcok. DO NOT DARE! That might just tip the balance and you might loose the internets forever. :evil:

    Dec 30, 2010 at 1:21 pm   rating: 5  small thumbs up

    • #32.1   The Elf

      This could be a PAN all by itself. Granted, it’s more of an “AN”…..

      Dec 30, 2010 at 1:32 pm   rating: 0  small thumbs up

       
    • #32.2   H for Toy bang

      Poor oi… :( Have some 57 year old Scotch. You’ll feel better.

      Dec 30, 2010 at 8:57 pm   rating: 0  small thumbs up

       
     
  • #33   oi bang

    Talk about misleading signs!
    I wanted to go swimming, found decent pool, called for hours. Got message listing hours for each day of week. Wednesday recreational laps 7 to 8 pm. Got there 6:45 it is open and kids are swimming. No body is at front desk. Found signs all over the place listing the same hours. Most people left at 7, some are lounging around. Still nobody at front desk. Finally asked the life guard kid (barely 14) who was leaving. Where, who to pay. He says that nobody at front desk means they canceled the laps! I called the City number that I got from the original number (they graciously said if you need more information call this other number) for the correct schedule. Got another message saying that everybody is on furlow until January 5th. So he will answer the messages on January 6th!
    Recap: Misleading signs by telephone and everywhere, pool is open at said hour, but nobody is there to manage. There is no way to contact them until a week later!
    I should have left the note instead of just swearing at my car. It is like they wanted patrons to experience crushing disappointment. They bait you in every possible way, then crush you like a mosquito between fingers! Come on in sucker! That will teach you! :twisted: That is pool’s face not mine. Mine was and is: :(

    Dec 30, 2010 at 1:38 pm   rating: 6  small thumbs up

    • #33.1   anglophile bang

      oi, dear. You had coffee again, didn’t you?

      Dec 30, 2010 at 3:17 pm   rating: 6  small thumbs up

       
    • #33.2   Mace Elaine

      Obviously you should have left a birthday card.

      Dec 30, 2010 at 4:06 pm   rating: 7  small thumbs up

       
    • #33.3   oi bang

      Yeah glo I had coffee but I did nor exaggerate a single thing. sigh. I guess I should tell back story too. All I wanted was after work swimming without paying paying membership fees in three digits. I found only four such facilities in 30 miles radius. In other three either timing was an issue or the cleanliness. The only left was the one in my last comment and that pulled the fast one on me. I guess coffee brought all my anger out.

      Dec 30, 2010 at 7:50 pm   rating: 0  small thumbs up

       
     
  • #34   Charlie

    If the author of this note felt the store would be open Christmas Eve, then she must have recently been there to read the sign saying so. Why didn’t she buy the birthday card then?

    Dec 30, 2010 at 4:13 pm   rating: 8  small thumbs up

     
  • #35   MikeM bang

    I have to fly home today. The membership lounge at this airport for my preferred airline was slated to permanently close today. For weeks, the Airline’s web site said the lounge would close at 1 pm, so I planned a flight that would have me finishing up at the lounge about 12:30 pm.

    I cleared security at 10:45 am and went to the lounge, only to find a sign that said it was permanently closed as of 10:30 am.

    I refrained from leaving a note, but I was pretty unhappy given that I had saved some work to do at the airport where I would have a desk and plenty of outlets. Now I am sitting in the lovely, uncomfortable chairs at the gates. There is nowhere to plug in my laptop, and there is not nearly enough privacy to work on expense reports and the like.

    If you are going to post a closing time, please honor it. There are no weather reasons at this airport that explain the early closing. The sun is shining and there is no snow on any roads leading to the airport.

    Dec 31, 2010 at 1:34 pm   rating: 1  small thumbs up

     
  • #36   RP

    Stores with different hours during the holidays should post the exact hours.

    That’s not to say that this store didn’t do that. In my experience that’s what always happens, whether it’s a chain or a local business. They may have done but left the “Open 24 hours” signage visible on the door and the note writer missed the new signage. I wouldn’t expect a store to cover up their normal hours so that’s all on the note writer if that’s what happened.

    But if all they said was that they’d be open then that is misleading. No, it’s not a safe assumption that the store would be open 24hrs but customers shouldn’t have to guess at your closing time. 2PM? 6PM? 9PM?

    That said, I’d be really surprised if the only sign the store had was that they’d be open Christmas Eve. Perhaps it was a relatively new business?

    In any case, this is not worth a PAN. Drop a note in the suggestion box about making holiday hours clear or tell the owner/manager in person.

    Jan 3, 2011 at 7:33 pm   rating: 0  small thumbs up

    • #36.1   Canthz_B bang

      They should just employ elves just as Santa does.
      Those little fuckers never complain, and are willing to work all hours.

      Just saying.

      Jan 3, 2011 at 9:26 pm   rating: 1  small thumbs up

       
     
  • #37   Izzy4Realz

    You know what you do when you aren’t certain about store hours (especially around the holidays)? You CALL THE BLOODY STORE AND ASK. I work at a place that’s open 24 hours for 363 days of the year, and the only reason some people realized we were closing on Christmas eve was because the store manager stood by the door starting at 7:30pm and reminded everyone who came in that we were closing at 8pm. I’m sorry that the lady didn’t realize that retail workers also have families, but a much better way to handle the situation would be to call and leave a neutral message with a manager, something along the lines of: “Hey, your sign was kind of confusing, maybe you could be a little more specific next time.” Instead she writes a sarcastic card that probably was thrown away after it was photographed and submitted here. The last lines in particular irritate me, because having one guaranteed day of the year off doesn’t seem like too much to ask, but apparently in her world retail associates are automatons and not people.

    Jan 4, 2011 at 10:44 pm   rating: 1  small thumbs up

     
  • #38   emily

    she might have been serious
    my grandma was talking about how happy she was that a certian grocery store by her was closed christmas eve night and christmas day, and that she even told the manager she would be doing he shopping their and not at the rival store, because their store respected christmas, while the other store didn’t. it seems silly but this lady might have actually appreciated that this store was closed and giving their employees off.

    she might just be a bitch though.

    Jan 4, 2011 at 11:08 pm   rating: 0  small thumbs up

     

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