The restaurant patrons from hell

January 18th, 2011 · 344 comments

It was a the peak of the lunchtime rush, explains our submitter, a waitress at a busy Chili’s restaurant, and these customers made it clear early on that they weren’t happy with their meal. As you can see from the check, she says, “My manager already comped $18 dollars worth of food that they complained about” — not to mention that when the entrees were remade (for free), the customers ate every last bit — and enjoyed a free dessert as well.

“Apparently, that wasn’t enough, however,” our submitter says. At the end of the meal, “they were still charged for the appetizers they ordered (which they devoured and didn’t complain about),” but somehow they still felt morally superior enough to dine and dash. Adds our waitress: “Tipping may be optional, but walking out on your bill is still theft.”

Absolutely Horrible Service !! Therefore we are only paying half.

Meanwhile, this customer’s approach (as submitted by Thomas in Palo Alto), is just bad form. Homophone fail!

No tip cuz your a BITCH

related: A friendly tip from your waitress

FILED UNDER: restaurant · that's illegal · tipping


344 responses so far ↓

  • #1   grad student waitress

    Ugh, I can’t wait for people to start posting stories about how they didn’t tip AND IT WAS SO JUSTIFIED :/

    Jan 18, 2011 at 6:29 pm   rating: 41  small thumbs up

    • #1.1   Nunavut Guy

      It’s coming,OH GOD IT”S COMING………..the tipping thread.I HATE THE TIPPING THREAD!!!!

      Jan 19, 2011 at 6:38 am   rating: 19  small thumbs up

       
     
  • #2   Melissa

    Know what else is a bitch? Karma.

    Jan 18, 2011 at 6:29 pm   rating: 91  small thumbs up

    • #2.1   karma

      I may be a bitch, but at least I can spell.

      Jan 18, 2011 at 9:47 pm   rating: 65  small thumbs up

       
     
  • #3   Mamabug (now with more resolutions!)

    As a former server, I probably would’ve chased them out into the parking lot, gotten their tag number, and reported them for theft of services.
    No, I’m not bitter about having this exact same thing happen to me…..

    Jan 18, 2011 at 6:30 pm   rating: 45  small thumbs up

    • #3.1   hey

      lol, or wait for them to come back then call the authorities. It’s only a matter of time before they return. They probably had no money to begin with and had to find a reason to complain to get the food for free.

      Jan 18, 2011 at 6:58 pm   rating: 28  small thumbs up

       
    • #3.2   tvelociraptor

      That totally happened to people I know, they ended up being charged with theft. The only lesson anyone took from the experience was to remove your license plate if you’re going to dine-and-dash at Denny’s.

      Jan 18, 2011 at 7:52 pm   rating: 18  small thumbs up

       
    • #3.3   Jason

      And having the shitbox owner take the money out of your pay.

      Jan 18, 2011 at 9:13 pm   rating: 5  small thumbs up

       
    • #3.4   Silence

      Not to mention Defrauding an Innkeeper. A night in jail would have served the little shits right.

      Jan 18, 2011 at 11:10 pm   rating: 4  small thumbs up

       
    • #3.5   pit pat

      Yeah, I had that happen to me once and the cost of the meal was taken out of my pay. Sux.

      Jan 19, 2011 at 9:52 am   rating: 0  small thumbs up

       
    • #3.6   GhostWriter bang

      Back in the Good Old Days, if you defrauded an innkeeper, you had to spend the night in a manger.

      Jan 19, 2011 at 12:28 pm   rating: 16  small thumbs up

       
    • #3.7   anglophile bang

      This innkeeper could stand to be defrauded once in a while, if you know what I mean.

      Jan 20, 2011 at 2:30 pm   rating: 4  small thumbs up

       
    • #3.8   park rose bang

      Ghostwriter, what happens if you defrock a virgin?

      Jan 21, 2011 at 9:16 am   rating: 1  small thumbs up

       
    • #3.9   GhostWriter bang

      …I throw a big pizza party for the rest of the girls softball team? I wouldn’t want them to feel like they’re missing out on the fun.

      Jan 21, 2011 at 9:31 am   rating: 2  small thumbs up

       
    • #3.10   Canthz_B bang

      That’s so frocked up…but then it would have to be, huh?

      Jan 22, 2011 at 2:14 am   rating: 2  small thumbs up

       
     
  • #4   lagne

    Good god.. perfect example of why I would be worthless in the service industry. How do you not just follow them out into the parking lot and curb-stomp them? I would lose my mind. And job. A million times over.

    The more I think about it, the more it pisses me off. I’m going to look at porn to take my mind off it.

    Jan 18, 2011 at 6:32 pm   rating: 106  small thumbs up

    • #4.1   KJS

      Oh, good Lord. I feel like I shouldn’t be laughing at this, but I just can’t help it.

      Jan 19, 2011 at 1:38 am   rating: 3  small thumbs up

       
    • #4.2   Suzie

      Nothin’ like a good curb-stompin’ to aid the digestion process.

      Jan 19, 2011 at 4:24 am   rating: 6  small thumbs up

       
    • #4.3   modernmonk70

      Or stimulate the masturbation process.

      Jan 19, 2011 at 8:40 am   rating: 23  small thumbs up

       
     
  • #5   SP

    I almost got run over by a couple dining and dashing on an expensive cocktail bill. I ran in front of their Jeep and the guy didn’t so much as slow down. It’s amazing what people will do. I’ve had plenty of bad service. I just write to the corporate office and get a free dinner/drinks/whatever that way. I also report good service, too.

    Jan 18, 2011 at 6:34 pm   rating: 35  small thumbs up

     
  • #6   Mel K

    Some customers behave like they are going through the ‘terrible twos’ and mommy tried to make them eat their vegetables.

    It would be great if you could boot them out with no dessert!

    I am not saying that wait staff are perfect. I am only saying that some customers are immature and nothing would make them happy.

    Jan 18, 2011 at 6:34 pm   rating: 36  small thumbs up

    • #6.1   Kay

      ROFL “It would be great if you could boot them out with no dessert!”

      Thanks. I needed that.

      Jan 18, 2011 at 7:57 pm   rating: 2  small thumbs up

       
    • #6.2   FeRD bang

      @Mel: The only thing I disagree with, is your characterization of the customers as “immature”. Unlike 2-year-olds, adults that act this way know exactly what they’re doing, and they’ve had time to grow into it. It takes a fairly developed sociopathic personality to become that much of a calculating piece of shit. Not to mention somehow convince yourself that you’re well within your rights, and that it’s perfectly acceptable behavior.

      Jan 19, 2011 at 8:19 pm   rating: 25  small thumbs up

       
     
  • #7   Sir Ver

    I once had a dining companion buy me dinner so he could tip the waitress a nickel. I was on board because she really did a terrible job.

    But, generally (and especially when the food is the issue, not the service), I say if you can’t afford to tip 15%, you can’t afford to eat out. Yes, it’s a crappy system, and yes, they took the job with their eyes open. You still have to tip, you cheap bastards. It’s the only way these people make any money. Also, if you’re like most American restaurant patrons, you are an asshole and a pig. You should tip more.

    Jan 18, 2011 at 6:36 pm   rating: 61  small thumbs up

    • #7.1   Sir Ver

      I should have mentioned: the tip-a-nickel waitress didn’t do a bad job in the I’m-so-deep-in-the-weeds-that-things-are-slipping-through-the-cracks kind of way. She did a bad job in the I-put-the-damn-plates-on-the-table-stop-bothering-me sort of way.

      Jan 18, 2011 at 6:41 pm   rating: 10  small thumbs up

       
    • #7.2   Chesire cat

      Absolutey you should tip for good service. I tip 20% or maybe even more for good service. 15% for decent service meaning one or two small mistakes. After one or two small mistakes your tip starts decreasing because you are doing a crap job and didn’t earn it. If you do a really big mistake your tip just goes bye bye period.

      It is not about being a cheap ass. I hardly ever eat out and when I do I plan on tipping when I walk in the door. If you suck up being my server, that is not my fault. I was raised by an ex-waitress and my BFF is an ex waitress too and they told me I am more than fair with servers. They would not expect a tip either if that was the best they could do.

      I will not tip horrible service. No one should have to. That is why tips exist, so that the ones who go above and beyond make good money and good tips. They probably prefer it that way because they make more money. Its the bad servers that whine about never making any money. Every server gets unfairly stiffed every once in a while and that stinks but a good customer might overtip you and make up for it.

      Examples of what might cost you a tip: letting my beverage go dry so that I have nothing to drink. Not making sure we have silverware. Bringing out the wrong food and our order not being correct. That’s a big one because if you have to recook the food then I have to sit there not eating while everyone else eats. Not checking back on us occasionally to see if we need anything. Simple things really.

      Jan 18, 2011 at 8:47 pm   rating: 13  small thumbs up

       
    • #7.3   Jenn

      Sometimes, a lot of the times in fact, your server may not be the reason food comes out incorrectly. At least where I work, the food goes from the kitchen, to an expediter, and often fellow servers are helping to prepare the plates. They may not put something on the plate because they didn’t read the ticket carefully. It can be frustrating at a steak house too if I put your steak in as medium like you ordered, and the cooks pop it out over or under done.

      Jan 19, 2011 at 3:23 am   rating: 23  small thumbs up

       
    • #7.4   divaandwriter bang

      “Not checking back on us occasionally to see if we need anything. ”

      On the other hand, it can be very annoying when you are deep in an interesting conversation with your fellow diners and the waitperson comes around and rudely interrupts to ask if everything is okay or if you want anything else.

      By the way, I believe in tipping and I always try to give at least 15 or 20 percent.

      Jan 19, 2011 at 10:38 am   rating: 7  small thumbs up

       
    • #7.5   modernmonk70

      divaandwriter, you’d be mad if they didn’t come around, too, right, if you did need something? Is your conversation so important that you couldn’t stop for 2 seconds to answer the server, who isn’t a mindreader, when they ask if you are “doing ok”? Most restaurants require a “2 or 2″ of their servers. That means they must check back in “2 bites or 2 minutes” to ensure satisfaction.

      If your conversation is that important, you could tell the server, nicely, that you and your guest are fine and require no further attention until you flag them down.

      Jan 19, 2011 at 11:00 am   rating: 14  small thumbs up

       
    • #7.6   clever name

      ugh, that’s an american service thing I think. Wanting the waiter to fill your glass every damn time I take a sip, and asking me 59 times if I need anything. Yes! Go away! That’s why I like to go get Pho. Water is in a pitcher on the table, and just wave if you need anything. Simple.

      Jan 19, 2011 at 12:38 pm   rating: 8  small thumbs up

       
    • #7.7   Chris

      This really must be an American thing.
      Firstly in Aus tipping is not expected OR required (they charge more for the food so the staff get paid properly)
      Though mostly we don’t expect them to be popping by and hassling us constantly.
      They stand in the corner, they watch closely, if we wave then they come to us. It’s up to us to decide if we’re running low on drinks or want dessert.

      Jan 19, 2011 at 4:30 pm   rating: 12  small thumbs up

       
    • #7.8   Jenn

      In Florida, servers get about $4 an hour. That’s why tipping is expected. That’s how we make our money.

      Jan 19, 2011 at 5:23 pm   rating: 10  small thumbs up

       
    • #7.9   roo1601

      In Australia we pay our employees enough so that they don’t have to rely on tips to be able to afford to pay rent and eat.

      In America, where I have lived for 13 years, your restaurant owners are too cheap to pay a decent hourly wage. Why should the patron have to make up for that crappy wage by an expected tip??

      And by the way, my parents owned a restaurant group in Sydney, Australia. My brother is a successful Chef with his own restaurant in Sydney. I work for a restaurant group in D.C., my bosses own three of them and a very large and well known catering company, so I know the business inside out.

      Both countries have their pros and cons regarding salary and tips. Eating out is very affordable here, in Australia it isn’t.

      So either you pay your wait staff less than $4 an hour, have customers tip and be affordable or you pay them minimum $12 an hour, don’t expect a tip and expect a dining bill of over $100 for two people in a so so restaurant.

      Jan 19, 2011 at 7:03 pm   rating: 7  small thumbs up

       
    • #7.10   Jenn

      In a perfect world r001.

      Jan 19, 2011 at 7:16 pm   rating: 3  small thumbs up

       
    • #7.11   Chesire cat

      Jenn: I don’t care how the food got out wrong to me. The point is the food came out wrong. I would rather wait longer for it to come out correct than have it brought to me wrong. I do hold the server responsible for that. Who else can I hold responsible? It is their job to write down the order correctly, relay it correctly to the kitchen and then doublecheck to make sure it is right before bringing to me.

      I am a vegetarian so I will ask for no bacon on my baked potato or salad for example and all too often they plop it down right in front of me with bacon on it. I make it very clear when I order that I want no bacon. If this happens, your tip usually gets cut in half immediately. It happens a lot too.

      So all I can say is as a server you might want to tell management that you want to be the one to bring out your own orders or at the very least double check them before they go out because you will be the one losing money if you let it get brought out to me wrong and now I have to wait twice as long to get my food and watch everyone else eat while I sit there and then they have to wait around on me to finish since I started later. It kinda ruins the whole dining experience. So to me its a big deal.

      Jan 19, 2011 at 7:22 pm   rating: 6  small thumbs up

       
    • #7.12   modernmonk70

      Chesire,

      You prove yourself to be another know-it-all who’s never served a day in their life. Do you think the server gets to dictate to management how the restaurant is going to operate by saying things like “I’m running my own food so that bitch on 4 doesn’t stiff me again.”?

      Hell, your opening statement says as much as anything about you – “I don’t care how the food got out wrong to me.” I guess if you are constantly expecting perfection you are always going to be disappointed.

      If your server orders your food correctly – without bacon (and FYI, I’m a vegetarian, too), but the brain-dead stoner linecook isn’t paying attention and the food runner, who is not your SERVER, isn’t paying attention and brings it to you, you are an absolute bitch if you withhold money from the server because of it!

      It seems you’d much prefer to be harsh and rude, rather than human and show some understanding. It is not difficult to say “Excuse me, I ordered my baked potato without bacon. May I please have another?”.

      Why do you need to hold someone responsible? Its just a fucking baked potato and probably not your last meal. Be kind. Be patient. Feel free to complain to the manager as that’s one of their jobs. But to penalize the server is patently unfair.

      And honestly, the fact that you say it happens a lot, I can almost guarantee you’ve gotten a little something extra in your food from time to time if you go to the same places and tip your servers as poorly as you claim.

      Bon apetit!

      Jan 19, 2011 at 7:50 pm   rating: 67  small thumbs up

       
    • #7.13   Jenn

      Modernmonk, I think I love you.

      Jan 19, 2011 at 8:05 pm   rating: 15  small thumbs up

       
    • #7.14   Jenn

      Cheshire,

      In a busy restaurant, it is impossible to run every single one of your own entrees. It’s impossible. Everyone runs food or there is a designated food runner.

      I had a person order a chicken entree with no bacon because of religious purposes. I entered it as such in the computer. It came out with bacon on it and I felt terrible. I’m not some evil little wench who hopes your meal gets ruined. I told him I’d get it taken care of immediately and have a manager right out. Well guess what, the KITCHEN fucked up again and sent the recook out with bacon. That is 100 percent out of my control. The manager comped half of the patron’s meal and you know what? He still tipped me 20 percent because it was evident that I had a sense of urgency and concern in getting his meal right.

      But as per your suggestion, I will wait in the window next shift I have and cut into each and ever steak to make sure they are cooked properly. I will dig through the melted cheese on our chicken entrees to make sure rogue mushrooms or bacon haven’t somehow made their way into the dishes. And I will neglect all of my other job duties – such as being there to refill your drinks and ensure smooth service and to assist my fellow coworkers – so that I may run each and every single meal that I have wrung up.

      And you know what? I bet that wouldn’t even satisfy you.

      Jan 19, 2011 at 8:12 pm   rating: 49  small thumbs up

       
    • #7.15   Chesire cat

      Whatever. I have worked in the customer service industry for years. Not restaurants but I worked concession stands at movie theaters, at toy stores and at grocery stores so I do know how things work and I still expect good service.

      I do ask them to bring me what I ordered when they bring it out wrong but that does not fix the problem that everyone else is eating and I am not or that everyone else has to either sit there akwardly with their food to wait on my food or wait on me to finish long after everyone else has finished, now does it?

      I do alert management and sometimes even corporate if its a chain about how I would prefer the server be the one to bring me my food since they can doublecheck my order. I have even had the servers bring it wrong themselves so there you go. In that case it was 100% their fault.

      It literally takes one second to glance at a salad or baked potato and see if there is bacon on it. They just rush through it and as I said I would rather wait longer for my food to come out the first time than have to wait even longer for it to be remade and have to send it back.

      If I am so unfair about it how come my BFF who eats out with me pretty much everytime I go out to eat and was a waitress for years, tells me I am being fair about it? Because she sat there and saw me be VERY clear that I don’t want bacon on it and please don’t bring it out that way to me. So that was a clue right there to doublecheck my damn order.

      It happens a lot because I live in the South and there are not a lot of vegetarians out where I live. Everyone just assumes you want bacon on everything because most people do. All my friends and family are meat eaters so I get stuck eating at steak houses or the like and the only thing on the menu I can eat is a plain baked potato or a plain salad and they can’t even get that right. Its a little maddening.

      Jan 19, 2011 at 8:51 pm   rating: 5  small thumbs up

       
    • #7.16   Chesire cat

      Jenn: You suck as a server. You would think after the FIRST time of letting the patron get served bacon wrongly that when you put the recook in you would make damn sure it was brought out right the second time….no instead you let it get brought out wrong again.

      Is there no communication between cooks and servers? Could you not have been like “Hey make sure you do this without bacon okay its important?”

      Jan 19, 2011 at 8:55 pm   rating: 3  small thumbs up

       
    • #7.17   Jenn

      YEAH YOU KNOW WHAT I DO – BUT ON A BUSY FRIDAY NIGHT WHEN WE’RE ON A TWO HOUR WAIT DO YOU REALLY THINK THE COOKS GIVE A FUCK ABOUT WHAT HAPPENS TO THE FOOD ? NO THEY GET PAID WHETHER OR NOT FOOD GOES OUT RIGHT.

      And there is no way you have worked in customer service. If you did, you would have at least a tiny bit of understanding for how a restaurant runs.

      You’re a moron. I’m done with you.

      Jan 19, 2011 at 9:10 pm   rating: 52  small thumbs up

       
    • #7.18   modernmonk70

      Chesire,

      Your entire reply smacks of one thing – a complete and total bitch.

      You have actually had the audacity – the GUMPTION – to call a corporate restaurant’s home office and tell them how you want them to change their operational procedures to specifically accommodate you.

      I can imagine the call now…

      “Hello, Darden? This is Chesire. I used to work at a movie theater so I KNOW HOW THINGS NEED TO WORK.

      Listen, I want you to change your operational procedures when I come and dine with you once every 3 months.

      What?

      No, I don’t care if it works for all of your hundreds of other locations. This is what I want.

      I want MY server to bring me my food. I want them to stand by the window and watch the line cook make my food. They need to make sure that no bacon gets put on my food.

      I’m sorry but I simply don’t care if no one else in their station gets a drink, or gets to put their order in, or gets their dishes cleared , or gets dessert, or gets their check.

      I don’t eat bacon and every time I order a baked potato or salad, they put bacon in it. BACON! Gross!

      So when I come, I’m just telling you now, they better get it right – the first time – or I’m cutting the server’s 20% tip in half.

      No, you are wrong, Darden. Of course its her fault! Why can’t she tell the cook herself?

      What? Well, I don’t care if the computer printout that the cook gets does say “no bacon”! IF THERE’S BACON ON IT, IT’S THE SERVER’S FAULT.

      I don’t know. I guess she needs to tell him directly. So what? I don’t care if the other 5 cooks in the kitchen are all yelling at each other for what they need, she needs to jump in there and tell him anyway!

      Stop it! Don’t laugh at me, Darden, that’s rude.

      Now, don’t argue with me. My best friend used to be a server and she says I am totally justified in demanding this perfection. She totally agrees that I am being reasonable and not a bitch at all and it has absolutely NOTHING to do with the fact that she is my BFF.

      I want you to make them do things how I want them or else I’m going to make this complete strangers’ life miserable for the next hour.”

      Chesire, you worked as an hourly employee for a grocery store and a movie theater so, despite your claims, you haven’t a fucking clue what its like to work in a restaurant.

      You are a “see you next Tuesday” of the highest order.

      Jan 19, 2011 at 9:27 pm   rating: 64  small thumbs up

       
    • #7.19   Chesire cat

      It obviously does NOT work for everyone per Jenn’s own example she gave about how a man who cannot eat bacon for religious purposes not once but TWICE had it brought out to him. That is just freaking inexcuseable.

      There needs to be better communication and cooperation between cooks and waitstaff and runners if there are runners.

      I did work in customer service for years. I got bitched at A LOT by customers some justified, most of it not justified. It stinks, but that is the nature of the beast. That is why I got out of it.

      Jan 19, 2011 at 9:38 pm   rating: 3  small thumbs up

       
    • #7.20   Sashra

      Dude just pick the bacon off with a spoon if you don’t want to eat it. You sound like a four year old.

      Jan 20, 2011 at 4:15 am   rating: 49  small thumbs up

       
    • #7.21   Chesire cat

      What the frack ever! First of all that is insulting to vegetarians. They should not have to eat food that has touched meat because the smell and juices get all in it thus defeating the whole purpose of not eating it in the first place. Why do I go out to eat and pay good money for food if they are not even going to get it right?

      So would you tell a strict Jewish person to pick their bacon off their food? Would you tell a Hindu to pick the beef off their food? Doubtfully. You sound like every other typical idiot around here who have no respect or idea what it is like for non meat eaters.

      Jan 20, 2011 at 6:19 am   rating: 12  small thumbs up

       
    • #7.22   Judge Judy

      I have reviewed the above comments and find in favor of everyone except Chesire. It is clear from the evidence you have presented in your own defence that you are a total tool! I didn’t think anyone could treat servers worse than my own Mother. You have taken her crown.
      Your sentence is, waiting tables in the afterlife and every customer is you.

      Jan 20, 2011 at 3:41 pm   rating: 52  small thumbs up

       
    • #7.23   Beckerann

      But bacon tastes good!

      Jan 20, 2011 at 4:05 pm   rating: 11  small thumbs up

       
    • #7.24   Chesire cat

      Judge Judy: I would be just fine with that because unlike these crappy servers I would make damn sure the food did not have bacon on it when the person stressed to please not put bacon on it. Its simple really. You act like I make them run the entire time or mouth off to them or don’t say please and thank you or don’t tip when they give good service. None of those things are things I do. Not at all. I just ask you bring the food out right the first time. Not that hard. You check on us occasionally. You don’t let our drinks run dry and you are not totally assy in your attitude. Basic freaking things that were I a server I could handle just fine and if I didn’t I would not be surprised or mad when my tip suffered because of it.

      Jan 20, 2011 at 5:06 pm   rating: 1  small thumbs up

       
    • #7.25   The Elf

      Hey sewer rat may taste like pumpkin pie, but I wouldn’t know because I wouldn’t eat the filthy mother-fucker. Pigs sleep and root in shit. That’s a filthy animal. I ain’t eat nothin’ that ain’t got sense enough to disregard its own feces.

      Jan 21, 2011 at 12:16 pm   rating: 6  small thumbs up

       
    • #7.26   oi

      Well we’d have to be talkin’ about one charming motherfuckin’ pig. I mean he’d have to be ten times more charmin’ than that Arnold on Green Acres, you know what I’m sayin’?

      Jan 21, 2011 at 12:37 pm   rating: 7  small thumbs up

       
    • #7.27   Canthz_B bang

      edit: This is what I get for commenting on #7.20 before reading #7.21 :lol:

      I wonder if the bacon issue would mean more to some here if it had to do with religious reasons rather than vegetarianism.
      You can’t just pick it off then…the entire plate has been spoiled and cannot be consumed.

      Is that right? I’m pretty sure, but “kosher” and “not eating pork” may have different rules I think.

      Consolation story to make up for saying what has basically already been said…

      Once, my first wife (“that crazy bitch” is her formal name) ordered corned beef hash and eggs for breakfast. The waitress brought out our food, and the hash didn’t look right, so we called the girl over. She said the cook was out of corned beef, so he’d used ham instead.
      My ex-wife didn’t eat pork. Luckily I was very agile back then, so the waitress escaped unharmed and the police were not called, because “that crazy bitch” would have strangled her!

      Moral of the story?
      Get the order right, because you never know if you’re serving “that crazy bitch”.
      The amount of the tip would be the least of your worries! ;-)

      Jan 22, 2011 at 1:09 am   rating: 2  small thumbs up

       
    • #7.28   Canthz_B bang

      Now, I don’t want to make a big fuss over this (and I really don’t know why just because people disagree with you, they’ve obviously never worked in a restaurant because many of us used to do that work), but when I worked in restaurants the waitresses would check their orders at “the pass” and send them back to the cooks if they weren’t right (I remember Marie was good and loud about that shit. I think she wanted the customer to hear her screaming that their eggs were too loose or too well-done), not take them to the floor. It pissed the cooks off, but the customer wasn’t pissed off when they’d explain the wait would be a little longer so their order would be correct.

      Marie made really good tips, BTW. Maybe because of her attention to detail…maybe because she scared the crap out of people. Who knows? :lol:

      Of course, that was back in the early 1980s. I can’t speak to what they do these days.

      Jan 22, 2011 at 1:50 am   rating: 3  small thumbs up

       
    • #7.29   floreta

      What I don’t understand is, why is the whole “everyone else has his food but I don’t” thing such a big deal? There were times when my friends and I went out to dinner and mistakes happened, and we’d have to send back some food, but conversations just continue and we don’t even notice time has lapsed when the correct food arrives and the order is fully completed. Maybe getting better fellow dining companions might be an issue here instead.

      Jan 22, 2011 at 12:54 pm   rating: 8  small thumbs up

       
    • #7.30   Miss M

      Chesire is ridiculous.
      Even if your food came out wrong, even if it was the waitresses fault (which it isn’t 50% of the time or more) have a little grace and class.

      Things happen. When a server has 7 tables that she is trying to care for, she relies on her kitchen staff to put out the food that she rings in, the way she rings it in. Unfortunately it does not always happen and as someone pointed out before, they get paid regardless.

      Jan 22, 2011 at 1:11 pm   rating: 15  small thumbs up

       
     
  • #8   Jeanine

    I have a feeling that customer #1 entered that restaurant not intending to pay the full bill at all (they’d probably had a genuinely bad experience at the same restaurant previously and decided to take advantage of the manager’s generosity).

    Jan 18, 2011 at 6:38 pm   rating: 29  small thumbs up

    • #8.1   The Elf

      Or that could just be their SOP. Sadly, I’ve dined with someone like that once. (Note, only once.) Nothing was right. The waitress did everything wrong (I saw nothing wrong). He bitched and complained and was comped and still didn’t tip on the bill that was left. I excused myself to “go to the ladies room” and slipped the waitress a $20 and my apologies. Some people just feel entitled. Those people can dine alone, as far as I am concerned.

      Jan 21, 2011 at 8:06 am   rating: 17  small thumbs up

       
     
  • #9   Zinnia

    No street cred ‘cuz you lost thug points when you spelled it your instead of you’re.

    Jan 18, 2011 at 6:38 pm   rating: 21  small thumbs up

    • #9.1   Russian

      Thugs are well versed in apostrophe use now?!

      Jan 19, 2011 at 2:21 pm   rating: 6  small thumbs up

       
    • #9.2   Street Cred.com

      They meant to say “ur a bitch”

      Jan 19, 2011 at 3:05 pm   rating: 14  small thumbs up

       
     
  • #10   Nahhh bang

    I’m a former server and a good tipper for good service. Oddly enough, I usually get good service, too…possibly because I am a good customer. It shocks me how many people forget their manners when dealing with people in service positions. “Please” and “thank you” are good for *everyone*.

    Failing that, hot coffee on the thigh.

    Jan 18, 2011 at 6:47 pm   rating: 74  small thumbs up

     
  • #11   Perrywong

    It’s at times like this I like to take the intellectual high ground. In the second photo it says “your a bitch”. This should be “you’re a bitch”. Grammar and spelling, it’s what separates us from them!

    Jan 18, 2011 at 6:51 pm   rating: 11  small thumbs up

    • #11.1   aaa bang

      It’s not that great of an intellectual high ground if it’s already been pointed out in the post.

      Jan 18, 2011 at 7:17 pm   rating: 52  small thumbs up

       
    • #11.2   Russian

      Reading the posts first – it’s what separates me from you!

      Jan 19, 2011 at 2:44 am   rating: 30  small thumbs up

       
     
  • #12   Party in my pants

    The comps were delicious!!

    Jan 18, 2011 at 6:51 pm   rating: 4  small thumbs up

    • #12.1   aaa bang

      Awww, you got the meme wrong! It doesn’t count unless it’s fucking delicious! Not that I’m encouraging it or anything…

      Jan 18, 2011 at 7:25 pm   rating: 10  small thumbs up

       
     
  • #13   jfruh

    When you’re on a first date with someone, watch how they interact with the server. Your date will be trying to impress/woo you, and will probably see you as a social equal, so of course they’re being nice to you. But how someone treats a person they view as below them in status speaks volume about their character.

    Jan 18, 2011 at 6:58 pm   rating: 159  small thumbs up

    • #13.1   Liz

      Double thumbs up!

      That’s one reason I’m still single – hard to find class out there.

      Jan 18, 2011 at 10:56 pm   rating: 6  small thumbs up

       
    • #13.2   Nunavut Guy

      Reason #2….You have double thumbs.

      Jan 19, 2011 at 6:42 am   rating: 42  small thumbs up

       
    • #13.3   anglophile bang

      Absolutely jfruh. One of the things that made me interested in my SO was his politeness to servers and generous tipping. His motorcycle, willingness to do most of the cooking and *ahem* talents developed as a trumpet player didn’t hurt either.

      Jan 19, 2011 at 9:20 am   rating: 11  small thumbs up

       
    • #13.4   Sirius¤ bang

      My SO has talents developed from playing the homophone. Apparently it’s all about proper hand positioning.

      And this one time, at band camp…

      Jan 19, 2011 at 10:02 am   rating: 6  small thumbs up

       
    • #13.5   Sirius¤ bang

      By the way, that is some of the best advice I ever received about choosing a potential mate. Watch how they treat waiters, salespeople, bellhops, etc. In 6 months, that is how they’ll be treating you.

      Jan 19, 2011 at 10:05 am   rating: 20  small thumbs up

       
    • #13.6   ariane

      This…if they are rude to people they are paying to look after their needs, how will they treat you, when it’s free?

      Jan 19, 2011 at 12:13 pm   rating: 4  small thumbs up

       
    • #13.7   Russian

      Well. A little bit if you’re not getting paid you can tell them to fuck off. General agreement on the sentiment though.

      Jan 19, 2011 at 2:23 pm   rating: 0  small thumbs up

       
    • #13.8   The Elf

      Exactly, exactly. I’ve noted that those people who are rude to those paid to serve them are inevitably unpleasant to be around in an astoundingly wide variety of ways.

      Jan 21, 2011 at 8:08 am   rating: 3  small thumbs up

       
    • #13.9   Sabine

      Sirius:

      I’m impressed that your son can play words that are pronounced the same way but differ in meaning or spelling or both!

      Jan 22, 2011 at 8:02 pm   rating: 3  small thumbs up

       
     
  • #14   Darth Val

    I and many of my restaurant co-workers have gotten bitchy receipt notes like this telling us what horrible people we are. They usually don’t make any sense. These people are insatiable, entitled idiots. Some of them are actually scammers and complain every time they come in about nothing so they can get free shit. The more ridiculous and impolite they are, the more they are rewarded. It’s an awesome system.

    Jan 18, 2011 at 7:01 pm   rating: 44  small thumbs up

    • #14.1   Wayne

      Sounds like the welfare system here in the UK!

      Jan 20, 2011 at 9:37 pm   rating: 2  small thumbs up

       
     
  • #15   aaa bang

    It would be more humorous if Thomas in Palo Alto is the one who left the left the eloquent statement on that receipt.

    Exactly how did he get hold of it, anyway? Does he work there?

    Jan 18, 2011 at 7:24 pm   rating: 1  small thumbs up

    • #15.1   oi

      For all we know Thomas could be a bitch himself.

      Jan 18, 2011 at 11:56 pm   rating: 6  small thumbs up

       
     
  • #16   sdeditor

    Some restaurants take it out of the server’s paycheck when a table does a dine-and-dash. (This happened to my brother when he used to wait tables at Red Lobster.) I guess they DO expect the server to chase them down and stop them.

    When I used to wait tables, we had a few regular customers who never tipped. So all the waitresses refused to wait on them, and the manager would have to do it. I wish he would have just let them sit there until they got the idea that people who don’t pay for service…don’t get any service.

    Jan 18, 2011 at 7:30 pm   rating: 32  small thumbs up

    • #16.1   Chesire cat

      I do not approve of making the servers chase out dine and dashers. That is dangerous for them.

      Jan 18, 2011 at 8:50 pm   rating: 27  small thumbs up

       
    • #16.2   jadefirefly

      Some places are just ludicrous — they actually tell you that they “care about your safety” and thus, you’re not allowed to actually take action towards people who steal or walk out on bills.

      And then they take it out of your paycheck when it happens.

      Jan 19, 2011 at 12:07 am   rating: 18  small thumbs up

       
    • #16.3   Jenn

      I’ve worked in several different restaurants over the years and not one of them ever made you pay for someone who dined and dashed. It’s not the server’s fault. That’s what comps are for. Worst thing happens you’re out of a tip. I would laugh if a manager tried to make me pay for someone’s food.

      Jan 19, 2011 at 3:26 am   rating: 6  small thumbs up

       
    • #16.4   Nahhh bang

      The absolute WORST regulars I ever had were a dozen or so Salvation Army officers. They’d come in every couple of weeks — after some big meeting or something — take up a huge booth for 3 or 4 hours, order the most expensive food on the menu, then leave a “tip” like “God loves you, honey.”

      ETA: This is in response to #16 about non-tipping regulars.

      Jan 19, 2011 at 9:39 am   rating: 14  small thumbs up

       
    • #16.5   RBX

      I worked at a restaurant in downtown Philadellphia with several locations (not a nationwide chain), and they did this. If someone didn’t pay the check, the server paid half. Same if the food was wrong and had to be re-made, which sometimes was the kitchen’s fault (you could argue your way out of it by showing the ticket where you entered it correctly).

      I only had the dine and dash thing happen to me twice – one was a REALLY old man who came in daily and sometimes forgot to pay. If you reminded him the next day, he’d pay (we’re talking a bagel and coffee, so maybe $5). The second time was a group of well-dressed men during the lunch rush who ordered all sorts of appetizers and salads and such with their meals, as well as Pellegrino, etc. Their bill came to about $75, and either they left cash on the table and someone stole it, or they walked out on their check. I had never seen them before and never saw them again, so it’s not like I had any idea who they were. I ended up having to pay half– which pretty much meant paying the restaurant all my tips for the day (I only worked breakfast and lunch and thus only got about $40/day in tips). In other words, I worked for free that day.

      The owners were assholes, though, in many respects. From what I understand, that’s not the norm in the restaurant business to make servers pay when people walk out without paying.

      Jan 19, 2011 at 9:52 am   rating: 5  small thumbs up

       
    • #16.6   RBX

      *Philadelphia – sorry!

      Jan 19, 2011 at 11:41 am   rating: 3  small thumbs up

       
    • #16.7   thecatenelson bang

      I currently work at a finer dining establishment, and previously worked at one, too. In these types of places, people don’t walk out their checks (because maybe it’d be grand larceny?) and they always tip, even if you get the occasional “shitty” 15 percent. (20% is standard at that level, but then, we also have to be walking dictionaries on food, wine, and beer.) Even if a D&D were to happen, there’s not a chance my boss would take it out of my or any other server’s pay. Actually, when people don’t like (as in *hate*) something and want to try something else, they do it, no problem.
      Then, I work in a locally owned business at the fine dining level. I think corporate restaurants are just fine with treating their staff like crap and then wonder about employee moral. I haven’t worked in a corporate place in a decade, and shit like that is one of the many reasons why.

      Note to all: there’s a special place in hell for people who don’t tip.

      Jan 19, 2011 at 3:51 pm   rating: 3  small thumbs up

       
    • #16.8   Jenn

      @ Nahhh! – THIS –

      I think it is so rude when diners leave bible tracs or other religious paraphernalia for tips. Jesus doesn’t pay the bills!

      Jan 19, 2011 at 7:20 pm   rating: 21  small thumbs up

       
    • #16.9   Chesire cat

      thecatenelson: special place in hell for people who don’t tip for good service or special place in hell for people who don’t tip for bad service? Because I have to disagree with you that I am going to hell for not tipping bad service. I however have never not tipped when I got good, excellent or even decent service.

      Jan 19, 2011 at 7:32 pm   rating: 1  small thumbs up

       
    • #16.10   modernmonk70

      Chesire, based on your previous comment that a server’s tip is automatically cut in half because, as you said, you don’t care how it got to your table wrong, but you are penalizing the server, it’d be really interesting to hear what you even think a good tip is.

      Jan 19, 2011 at 7:56 pm   rating: 19  small thumbs up

       
    • #16.11   Chesire cat

      For exceptional service I tip over 20%. For very good service I tip 20%. For decent service I tip 15%. From there it goes down accordingly.

      So suck it. I am a very good tipper when it is earned. I think the highest I ever remember tipping was something like 50% because the server just did everything picture perfect and I was just beyond impressed. He didn’t kiss ass either. I actually would prefer they do the job and then leave. He was just very efficient and got everything right and was very attentive. We would go back and ask to sit in his section and tip him extremely well everytime. I tipped him so good because every other server at the restaurant usually messes up and brings the stuff with bacon on it. Every freaking time. He didn’t. He made a lot of money off of us.

      Jan 19, 2011 at 8:59 pm   rating: 1  small thumbs up

       
    • #16.12   modernmonk70

      So apparently, the entire world is made up of retarded servers except this one guy in this one restaurant.

      Oh, if I only I could wander through life as oblivious….

      Jan 19, 2011 at 10:49 pm   rating: 14  small thumbs up

       
    • #16.13   Chesire Cat

      Where did I say he was the only server that ever did it right? He was the only one at the restaurant that ever got it right. I mentioned him to demonstrate the most I have ever tipped since you seemed to think I don’t tip high and that is a bald faced lie.

      I don’t have problems sometimes and sometimes I do. It depends on the restaurant, city, time, what I order, etc. I never go out to eat anymore because I have young kids (see I am a good restaurant patron because I don’t bring out young kids to restaurants to cry or throw food around and bother other patrons). When I do go out lately things have gone just fine and they get their 20% tip.

      Jan 19, 2011 at 11:32 pm   rating: 0  small thumbs up

       
    • #16.14   2damoon

      i gotta agree with modern you sound like a total pain in the ass. you dont know a darn thing about working in restaurants. Keeping kids out of the restaurant doesn’t make you a good patron. servers dont care if you bring them in so long as you keep them under control. Sounds like you can’t.

      the fact is if you can remember the only 50% tip you ever given your cheap. If every time you go out and only one server ever gets it exactly right your probably are a pain in the ass and desreve what you get.

      Jan 20, 2011 at 8:30 am   rating: 12  small thumbs up

       
    • #16.15   Chesire cat

      Where did I say only one server ever got it exactly right? I said he was the only server at that restaurant that had got it exactly right. I get good service all the time and I tip to reward it. I can’t afford to tip 50% everytime I get good service obviously but I can afford to tip 20% for good service. I just mentioned that one guy to show that one day I felt very generous because he did such an amazing job when I had already come to expect low standards from that place so I felt a need to give him a lot.

      Yes, its such a pain in the ass to ask for your food to come out the way you ordered it. I am so unreasonable.

      FYI the couple times a year I do take my kids out to restaurants they behave like angels and we get tons of compliments on them. Probably because we only eat out rarely so when we do they see it as a real treat and behave themselves. If we took them out every week they would be more likely to act up out of boredom, plus we can’t afford to eat out that much anyway.

      I also don’t take them out because the one time they did act up I would be so embarrassed and mortified because no one should have to be subjected to that in public. I actually care that my kids never bother anyone else.

      Jan 20, 2011 at 9:32 am   rating: 3  small thumbs up

       
    • #16.16   Judge Judy

      Oh Sweet Jesus Maybe Chesire is my mom. You should stay home and have DiGiorno frozen pizzas, it tastes just like delivery! I am trying to do you a favor when I tell you to please Stop defending yourself you sound like a complete tool.

      Jan 20, 2011 at 3:55 pm   rating: 25  small thumbs up

       
    • #16.17   Chesire cat

      Hello Jenn or is it Modern Monk?

      I love Digiornio pizzas. Yum.

      Jan 20, 2011 at 5:08 pm   rating: 1  small thumbs up

       
    • #16.18   racerx22

      Nope I used “Judge Judy” to add humor to my post. I normaly read these, chuckle and keep my comments to myself. I know I can’t match wits with most of the regular commenters (I won’t mention any names their ego’s don’t need stroking). You seemed to be pretty much witless so I chimed in.

      Jan 20, 2011 at 10:57 pm   rating: 6  small thumbs up

       
     
  • #17   Jonathan

    I wan half, Eddeeeee!

    Jan 18, 2011 at 7:34 pm   rating: 9  small thumbs up

     
  • #18   Lauren

    Complaint scammers are the worst.

    Back when I still worked at California Pizza Hell, there were several families who would bitch and moan about EVERYTHING every single time they came in (at least once a month) in order to get free food. The managers totally enabled it by continuing to give them comp cards. It was ridiculous. If you hate the food/service so much, eat somewhere else! Not a difficult concept.

    Jan 18, 2011 at 8:00 pm   rating: 29  small thumbs up

    • #18.1   *snerk*

      Since this particular instance happened at a Chili’s, I have no doubt that the food needed to be sent back. I’ve eaten at Chili’s maybe 4 times in my life, and maybe once have I been satisfied with the food. After my chicken sandwich came to the table essentially raw, I’ve never gone back. Never will.

      Jan 20, 2011 at 10:43 am   rating: 3  small thumbs up

       
     
  • #19   careerwaitress

    a “guest” once noted on one of my tickets that “service was pour.” i was so busy feeling smug about the *poor* spelling that i barely noticed the criticism.

    Jan 18, 2011 at 8:19 pm   rating: 28  small thumbs up

    • #19.1   Mike

      Geez, I like it when the server pours water in my glass regularly.

      Jan 19, 2011 at 10:07 am   rating: 3  small thumbs up

       
     
  • #20   Anon in MI

    I’m aghast, that is just terrible!
    Whatever happened to decency, honesty and good manners?

    I cannot stand it when people see waitstaff and other people in the service industry as servants. They aren’t and never will be, and deserve respect. Rude people need to stay home.

    Jan 18, 2011 at 8:50 pm   rating: 29  small thumbs up

    • #20.1   Rebecca

      Hey, even servants deserve respect.

      Jan 18, 2011 at 9:12 pm   rating: 14  small thumbs up

       
    • #20.2   hungrygrrl

      Yah, dude, aren’t you watching Downton Abbey?

      Jan 18, 2011 at 11:05 pm   rating: 2  small thumbs up

       
    • #20.3   Mike

      I actually saw a guy give a flight attendant the “dismissive wave” when I was in business class. Ugh. I was extra nice to her the whole flight, as she did nothing to deserve that.

      Jan 19, 2011 at 10:09 am   rating: 3  small thumbs up

       
    • #20.4   Wayne

      Trying to get in her knickers, in other words?

      Jan 20, 2011 at 9:45 pm   rating: 1  small thumbs up

       
    • #20.5   Crisp Flows

      That may be your modus operandus but not everyone is nice just to get into the goods.

      Jan 22, 2011 at 10:59 am   rating: 1  small thumbs up

       
     
  • #21   havingfitz

    I believe that it should be a requirement that everyone work in a restaurant at least once in their lives. And you would think people would learn that if you’re nice when things go wrong (we’re still laughing over a raw steak we were served the other night) you get a lot more freebies than if you’re a jerk about it. When restaurants get slammed, things can and will go wrong. And most restaurants feel bad about it and will go out of their way to make you happy, unless you make them regret not lacing your re-made order with arsenic.

    Jan 18, 2011 at 9:29 pm   rating: 40  small thumbs up

    • #21.1   Jenn

      THIS. I’m way more inclined to ask a manager to comp something when a customer is nice vs. when they’re snotty. I’ve even taken stuff off the bill when they said they were fine with it, but I knew they weren’t. I don’t know where people get off being so rude to other human beings over a stinking meal.

      Jan 19, 2011 at 3:19 am   rating: 16  small thumbs up

       
    • #21.2   Other Julie

      At the very least everyone should work in customer service. I worked in retail for six years and that was more than enough to make me appreciate servers. I came close enough to nervous breakdowns during Black Friday shopping madness to appreciate I couldn’t work in food service, I would probably go completely insane.

      Jan 19, 2011 at 8:23 am   rating: 9  small thumbs up

       
    • #21.3   Mike

      I worked in a service job all through college, and it really helps you appreciate it when you are the customer.

      My mom tries this every time she eats out: “Hi! I am so happy we are seated in your section, as I’ve heard you are great.” She gets awesome service.

      Jan 19, 2011 at 10:12 am   rating: 15  small thumbs up

       
    • #21.4   Russian

      Ha! Your mom is really clever. I’m gonna do that now. Not cos i’m nice, OH NO. Its just the first step of my plan to TAKE OVER THE WORLD!

      (I’m Russian. It’s not my fault I’m this way.)

      Jan 19, 2011 at 12:00 pm   rating: 11  small thumbs up

       
    • #21.5   Ashley

      YES. I’ve never waitressed, but I spent a year at a McDonalds — it got treated like shit often enough that I try to be as polite and understanding as possible, even when the service sucks. (Which, honestly, is pretty rare.)

      I once went to our local Village Inn, and as I was eating my delicious french toast I noticed there was some mold on the crust of the pieces. I cut them off, and enjoyed my meal. As we were paying the bill, I let the lady know that they might want to double-check the bread; I had found a little bit of mold.

      They were super apologetic and didn’t make me pay for it — and I felt bad! I really did just want to help them avoid someone meaner than me. :(

      Jan 19, 2011 at 3:37 pm   rating: 11  small thumbs up

       
    • #21.6   Wayne

      You really shouldn’t have felt bad about that, it’s pretty damn disgusting for an eating establishment, no matter who is to blame.

      Jan 20, 2011 at 9:50 pm   rating: 10  small thumbs up

       
     
  • #22   Madrias

    The only reason I’ve ever done a no-tip was the time the waitress decided that, after she’d set all the stuff on our table, she wasn’t going to return. We had our food and our drinks, yeah, but when the drinks had been downed, and the ice melted and drank as well, you really need to come back.

    Especially when you tell us “Hi, I’m Jenny, and I’ll be your server this evening,” and I start asking for you whenever you walk by.

    Then again, I’ve also given a massive tip (or 2) before for really good service, such as the time one of the servers made sure we had soda in our glasses, checked on us multiple times, and gave a custom mix in our soda. Only time we’ve ever given a 100% tip.

    Jan 18, 2011 at 10:43 pm   rating: 4  small thumbs up

     
  • #23   Silence

    I haven’t been a bartender/server for a year, but goddamn, these notes are filling me with RAGE. The only consolation is that, at my bar/restaurant, we finally implemented a policy where people HAD to give us a credit card to start a tab. We were tired of this exact kind of thing. Plus, being a bar, it was routine for a large group to run up a $200-300 tab. Imagine being stuck with half of that!

    Jan 18, 2011 at 11:17 pm   rating: 9  small thumbs up

    • #23.1   Limeliberator bang

      Do you know what is filling me with RAGE? The fact that note writer #1 didn’t bother to conclude her note in the obvious fashion: Making the dots on the exclamation points into eyes for a frowny face. I mean, really?!? How much more effort would it have taken to go all the way!?!?

      Jan 20, 2011 at 12:37 pm   rating: 13  small thumbs up

       
     
  • #24   Canthz_B bang

    So, for good service tip 15% or more.
    For bitchy service tip nothing.
    And for “homble” service pay half the bill?

    Got it, thanks.

    Jan 19, 2011 at 12:31 am   rating: 5  small thumbs up

    • #24.1   Russian

      Is it humble? Or horrible? Or womble? Remember you’re a womble…

      Jan 19, 2011 at 12:00 pm   rating: 2  small thumbs up

       
     
  • #25   Canthz_B bang

    The people who paid half obviously feel guilty about it and want to be tracked down.

    They subconsciously left the map reference to their location on the receipt…”e6″.

    Jan 19, 2011 at 1:10 am   rating: 3  small thumbs up

     
  • #26   Jenn

    I hate rude customers. I had a lady call and complain today that she got charged for filets when she ordered sirloin. She called an hour after she ate and paid her bill. I repeated her order THREE times to her. And she still ended up getting a $30 comp on her next visit in. Honestly people.

    Jan 19, 2011 at 3:17 am   rating: 7  small thumbs up

    • #26.1   Canthz_B bang

      Maybe she didn’t notice the discrepancy until she actually read her bill an hour later. Is that a possibility? Reading to her an error on her bill three times wouldn’t help her much. Would it? I mean, she’s calling about the fact that the bill is supposedly wrong, right? Reading her over and over what she is telling you is wrong (because she probably has her copy of the receipt in her hand as she speaks) just sounds like pouring gasoline on the fire to me.

      Just saying…do you think she checked her bill BEFORE she got her meal? I know I don’t check my bill before I attack my plate (standard practice being order, eat, ask for bill in that order)…and rarely check my bill because I’m supposed to trust that my server has correctly billed me.

      Apparently, your manager realized there was a possible error, couldn’t prove there wasn’t and comped the patron properly. That’s why (s)he’s the manager. What do you care? It’s their money, not yours.

      What, you want $30 too?

      Honestly, Jenn.

      Jan 19, 2011 at 5:54 am   rating: 3  small thumbs up

       
    • #26.2   modernmonk70

      Canthz,

      It’s obvious you’ve never been a server or you would have understood what was being said.

      Jenn said “I repeated her order THREE times to her.”

      This means that BEFORE the food order was delivered to the kitchen, the server stated to the customer THREE times what she was ordering. Thus, it is the customer’s fault for not correcting the server in the first place.

      Jan 19, 2011 at 8:56 am   rating: 15  small thumbs up

       
    • #26.3   Jenn

      Canthz,
      You’re joking right? I repeated her order to check for ACCURACY before the food was cooked. To make sure she was getting everything that she wanted.

      She even pointed to the filet on the menu. As there is usually some confusion between the 6oz filet and the 6oz sirloin, as a conscientious server, I always double check that they want the filet, because I know it’s 10$ more.

      Also, who doesn’t check their bill before paying? I know I do. FILET and SIRLOIN look nothing alike. This woman was clearly out to get free food.

      I could care less about the money. It doesn’t come out of my pocket. What bothers me is that people will lie and finagle just to get free shit.

      Honestly, Canthz.

      Jan 19, 2011 at 5:33 pm   rating: 16  small thumbs up

       
    • #26.4   Canthz_B bang

      No, I’ve never been so unlucky as to be a server, though I have worked in several restaurants. Even taken calls from customers who called to complain after having left back when I was a host. Had a few ask to speak to their “waitress” (that’s what they were back then, not “servers”).
      No, I wasn’t joking.No, I don’t check my bill before paying. If you can’t afford it, you shouldn’t eat out, and again, I don’t go out expecting to be ripped off or for competent people to make significant mistakes. Am I not supposed to believe they know what they’re doing?
      Yes, I misunderstood and thought, since you mentioned the phone call and then the repeating of the order THREE times, that you were actually on the phone with the woman.
      If you’d said a woman whose order you’d repeated to her THREE times called back and said she was billed for the wrong order, I might have understood the first time.

      Simple miscommunication. Thanks for the clarification, but work on those “making things clear in writing” skills. ;-)

      Jan 19, 2011 at 8:48 pm   rating: 4  small thumbs up

       
     
  • #27   Canthz_B bang

    Happy Let The Servers Vent Day!! :lol:

    Lord knows service hardly ever bites, and if it ever does, it wasn’t their fault because they are courteous at all times.

    Yup! That has been my experience in life, so stop complaining about servers. It’s not their job to do their jobs, and you have no right to expect good service when you’re willing to pay good money for it. Nor is it your right to pay a lower tip when you don’t get the experience you thought you’d get.
    Just fork over your hard-earned cash, shut your trap and take what you’re given, you damned customer!

    EVERYONE knows servers NEVER catch a little attitude or decide from the get-go who will be a good tipper and treat them well based upon expectation, and who they expect will be a bad tipper and treat them accordingly.

    Classic self-fulfilling prophecies don’t apply to servers because they’re clairvoyant.

    Jan 19, 2011 at 5:32 am   rating: 49  small thumbs up

    • #27.1   Laura Brown

      I wish I could like this comment more than once. I remember well from my single days that many servers put unaccompanied women into the “bad tipper” category. Far too often I was seated by the toilets and ignored while bigger parties got their third and fourth drink refills.

      The funny thing is, I’m actually a fairly generous tipper, and I don’t even deduct for honest mistakes — only for rudeness or indifference. But it annoys me when servers act as if it’s customers’ DUTY to tip at a certain level. I didn’t sign a contract with the server, and I’m not their employer — if I were, I could just sack them when they gave me attitude.

      Jan 19, 2011 at 6:07 am   rating: 27  small thumbs up

       
    • #27.2   modernmonk70

      Again, I restate myself – Canthz, you’ve obviously never been a server and thus are speaking as someone on the other side of the equation.

      Sure, servers aren’t perfect, they have can have bad days, attitudes, whatever.

      You think every goddamned customer that walks in the door is respectful, attentive to the questions being asked by the server, or even aware that they aren’t being self-absorbed dicks (kind of like you are with these comments)?

      Stop being a condescending douchenozzle and let them vent.

      Jan 19, 2011 at 9:00 am   rating: 26  small thumbs up

       
    • #27.3   Canthz_B bang

      modernmonk70, like most servers…you take the bait far too easily.

      GOTCHA! :lol:

      Jan 19, 2011 at 8:53 pm   rating: 6  small thumbs up

       
    • #27.4   Nahhh bang

      We need a “thumbs down” option.

      Jan 19, 2011 at 10:40 pm   rating: 10  small thumbs up

       
     
  • #28   Canthz_B bang

    I have no problem leaving a generous tip, don’t get me wrong.

    I just wish servers would disabuse themselves of the notion that a certain amount of tip is OWED.

    Tips are EARNED…get it straight.

    When my order is taken in a timely manner, you’ve EARNED a 15% tip just for showing up at my table. That amount goes up or down based upon how well you do the rest of your job. You can push it to 30% or drop it to zip.
    That’s up to you. Like it or not, for the time being, you work for me…and every one of your other tables.

    Not asking for a slave, just that you fulfill your obligation to me as a diner on your station paying to dine out.
    Treat me the way you’d like to be treated if you were in my seat, as I don’t ask you to bust your butt for me. All I ask is that you be available a reasonable amount of the time. That you have an attention span longer than that of a gnat.

    Is that so hard?

    Jan 19, 2011 at 6:28 am   rating: 22  small thumbs up

    • #28.1   modernmonk70

      With every post on this topic, you sound more and more like a self-righteous dick.

      You’d better thank your lucky stars that I’m not a server anymore. I’d spit in your food every time you came in the restaurant if you copped your pompous attitude with me more than once.

      And trust me, I did it. Often. Especially to the repeat “stiffers”.

      Jan 19, 2011 at 9:06 am   rating: 27  small thumbs up

       
    • #28.2   anglophile bang

      So you’re admitting to food tampering with bodily fluids, then, monk?

      Nice.

      Jan 19, 2011 at 9:33 am   rating: 20  small thumbs up

       
    • #28.3   modernmonk70

      Why do you even have to ask after I said “I’d spit in your food every time you came in…And trust me, I did it. Often.”?

      Ok. I will spell out for you why you are living in a fantasy world if you think you are “getting over” on servers.

      When I was a server 15 years ago at places like Steak & Ale, Chili’s, The Olive Garden, REGARDLESS of the quality of the food or the service, if you were a regular customer with a bitchy attitude, were a shitty tipper or constantly scammed for freebies, you would occasionally get you some free bodily fluids from me in the form of a good ol’ fashioned spit in your drink. Not a loogie, just some spit. But, yeah, bodily fluid from a totally disgusting scumbag like me.

      Or maybe I dropped your bread sticks on the kitchen floor. Or instead of a clean napkin, I used a dirty one to put your breadsticks in. Or grabbed a dirty glass for your drink.

      And I’m not a rogue, lone-wolf. From the cheapest of chain restaurants to 5 star dining establishments, there were lots of things that I saw servers do to your food or drink all while waiting on you with a big smile…P/A to fullest!

      Pretty gross, huh?

      Be nice to your server if you are a regular at an establishment and you’ll have nothing to worry about. Fortunately for the general public, I’m out of the game.

      BTW – Servers are paid HALF of minimum wage. You aren’t doing them a favor by dropping a measly $2 tip for your meal. They have to tip bartenders, bussers, sometimes hostesses, food runners and cocktail servers out of your puny little tip. And then pay taxes on it.

      A 15% tip is for average – AVERAGE – service. Feel free to throw down 20% or more for good service.

      Jan 19, 2011 at 10:44 am   rating: 12  small thumbs up

       
    • #28.4   tvelociraptor

      Congrats, monk, you’ve just proved his point.

      Jan 19, 2011 at 10:52 am   rating: 22  small thumbs up

       
    • #28.5   anglophile bang

      Listen, you pathetic excuse for a human being, I work in a kitchen. It makes me sick to my stomach to think you would not only do shit like this, but that you’re proud of it and think it’s funny.

      Get some self-respect and do the job you are paid to do, do it well, or get out and work at a car wash or something.

      You are deserving of nothing but scorn.

      Jan 19, 2011 at 10:55 am   rating: 48  small thumbs up

       
    • #28.6   tvelociraptor

      Maybe if all waitstaff are spitting in my food, I SHOULD be stiffing them tips – if you’re going to spit in my food, you can take your half minimum wage and go to hell!

      Jan 19, 2011 at 11:01 am   rating: 24  small thumbs up

       
    • #28.7   modernmonk70

      Listen Glo:

      1) I’m not proud. It ain’t funny. I ain’t laughing. You may think I find humor in it because of my matter-of-fact delivery, but the truth is what it is.

      2) I did “get out and work”. I became a corporate account after working full time as a server and going to school full time during the day. You call me pathetic? You’re the one who still works in a kitchen.

      3) A very important part of the job I was paid to do included GETTING PAID FOR DOING THE JOB. When you, Glo, screw up in the kitchen, you still get paid but the server you screwed doesn’t sometimes because of YOU.

      4) Who said I deserve anything? I worked for it, I earned it. It was the customer who broke the “social contract” by not paying for the service or treating me rudely.

      Jan 19, 2011 at 11:14 am   rating: 17  small thumbs up

       
    • #28.8   modernmonk70

      If you are a regular somewhere and you aren’t following the established conventions of civility and tipping, ya takes ya chances, tvelociraptor.

      Jan 19, 2011 at 11:17 am   rating: 4  small thumbs up

       
    • #28.9   anglophile bang

      Well, actually, I work in a kitchen part of the time on my job. Other times on my job, I do bookkeeping, I answer phones, I handle marketing, I maintain the IT systems, I train employees on new software, I greet and interact with guests, and occasionally I have to fix a broken toilet.

      I’m in the hospitality business and I take it seriously. It’s not a high-paying or high-status job, but it’s honest work. It pays the bills. I treat my guests with respect. I treat them how I would like to be treated. If I have a guest who is crabby or complains a lot, I do what I can to satisfy them. You would be surprised at how many just want to hear an apology.

      Your patheticness has nothing to do with being a server. It has to do with having such low standards for yourself. That you would stoop to a childish and disgusting act like spitting in someone’s drink in some sort of puerile form of revenge shows me you have no standards at all.

      Jan 19, 2011 at 11:47 am   rating: 47  small thumbs up

       
    • #28.10   Russian

      Agreed, anglophile! Dear modernmonk70, you’re blackmailing people to give you a tip. I don’t pander to blackmailers, I report them to the KGB aka ‘your supervisor’.

      Jan 19, 2011 at 12:04 pm   rating: 11  small thumbs up

       
    • #28.11   modernmonk70

      Glo,

      First, if you have never done anything petty or childish, then please feel free to lash out at me. I was 23. I was angry. I hadn’t yet learned how to deal with being treated poorly. However, after working in the corporate world for the last decade, I now have the skills (and money!) to cope with the rudeness of people.

      Again, as I previously stated, looking back on it, I’m not proud. But it is the truth. Anyone who thinks that they are getting away with their bad behavior or shitty tips because “they can” is only fooling themselves.

      You are correct – the hospitality industry is not high-paying. And you can attest that, in most cases, “you get what you pay for”, including people like me “who have no standards at all”.

      However, I would NOT be suprised at how many [customers] just want to hear an apology. I cannot recall how many times I apologized for the ineptitude of the kitchen staff, the roof that leaked, the parking lot being crowded, the bathrooms being dirty, the restaurant being out of something, no longer carrying something from a menu 5 years prior, and countless other things for which I had no control but was still penalized, whether monetarily or through rude behavior.

      Despite your assertion to the contrary, I have lots of standards. Vegetarian. Animal lover. Foster home for cats (currently SEVEN!). Volunteer at local ASPCA. Friendly with my ex-wife and we don’t even have children. Baby sit often for my one year old niece. Caretaker for my 87 year old grandmother. Computer fix-it guy for just about every single person I know.

      Another standard? Telling the truth. Including the ugly, but true, fact that consistently rude, petulant and abusive customers or cheapskates who nickel and dime a hard-working server because of some perceived slight may, at some point, run into an “extra” something in their food.

      My comments aren’t meant as a threat to people but rather a warning to be decent to strangers who handle your food.

      Sorry for the vitriol I’ve created.

      Love, peace and delicious fucking potato chip grease.

      MM

      Jan 19, 2011 at 1:05 pm   rating: 31  small thumbs up

       
    • #28.12   Russian

      A modern monk says:

      28.1 ‘I’d spit in your food every time you came in the restaurant if you copped your pompous attitude with me more than once.’

      28.11 ‘I was 23. I was angry. I hadn’t yet learned how to deal with being treated poorly. However, after working in the corporate world for the last decade, I now have the skills (and money!) to cope with the rudeness of people.’

      ‘Again, as I previously stated, looking back on it, I’m not proud.’

      Yes you are though.

      Jan 19, 2011 at 3:51 pm   rating: 11  small thumbs up

       
    • #28.13   Silence

      Actually, it is owed, as it is considered custom, and is the basis for the pay scale and entire operation of a restaurant. It is the same with other tipped professions: cab drivers, manicurists, hair stylists, etc. The wage is mediocre-to-abysmal because it is expected that gratuity will be given.

      It obviously gets your panties in a twist, which is why I would suggest you stay home, as you obviously dislike the way restaurants are operated, and have a thinly-veiled sense of resentment towards the people who work in them. And, dare I suggest that the people who have served you in the past can pick up on your condescension and ego, and therefore take no pleasure in your presence? This miiiight be why you’ve had unpleasant and/or substandard experiences in the past.

      The problem, sir, is with you, not with us. You’re the only common denominator here.

      Jan 19, 2011 at 4:15 pm   rating: 19  small thumbs up

       
    • #28.14   Sirius¤ bang

      We’ve had this conversation.

      Honestly. I think kerry could write a book or something.

      Jan 19, 2011 at 4:37 pm   rating: 4  small thumbs up

       
    • #28.15   thecatenelson

      I don’t think I need to expand on how disgusting monk is.
      I do think you guys need to know that his brand of disgusting doesn’t usually happen. I’ve worked in the service industry for about 14 years, and I’ve never seen anything like spitting or the other nastiness that he seems so proud of. But let me say it again: go to locally-owned restaurants (where employees are more likely treated better), and the only thing we do when we get a shitty tip is bitch about it.

      Oh…and my manager goes to bat for us over someone leaving crappy (10%) tips on, say, a $400 bill after seeing the quality of our service all evening. That’s the kind of people you’d like to work for, and you wouldn’t disrespect their business by being as maggoty as monk.

      Jan 19, 2011 at 6:11 pm   rating: 8  small thumbs up

       
    • #28.16   modernmonk70

      Cate,

      You’re living under a rock if you don’t think that servers do this. They may not do it at your place, but they did it at the various places where I worked in Orlando.

      Now how many times must I say it to you thickheaded twats?

      I AM NOT PROUD OF IT. IT HAPPENED. IT STILL HAPPENS TODAY. BE NICE TO YOUR SERVER AND YOU WON’T HAVE TO WORRY ABOUT IT.

      Ok, Cate, have I made it perfectly clear to you today that I take no pride in my disgusting behavior of 15 years ago? Have I dispelled the “surreal exaggeration” that I currently condone this behavior or am I still in possession of “maggoty” qualities? If you don’t believe that I am not proud, what do I have to say to get out of PAN jail? Should I say it was all a lie and that I never did those things when I was a server in 1996?

      Jan 19, 2011 at 7:00 pm   rating: 4  small thumbs up

       
    • #28.17   Chesire cat

      modernmonk: You better be careful spitting in people’s food. They passed a law making that assault and maybe worse if you have a disease you could have passed on. I saw on the news where some guy got put in jail for 2 years over spitting in a woman’s food. It didn’t matter to the jury that she “deserved” it. He did it, there were witnesses who testified they saw it, they actually had the food analyzed for saliva and the dude went down.

      CB: I can’t believe I am saying this but on this issue I agree with you for the most part.

      Jan 19, 2011 at 7:44 pm   rating: 5  small thumbs up

       
    • #28.18   modernmonk70

      Jeezus, Cheshire, I really did want to give you the benefit of the doubt but I just have to say it…You are dumb. Thick. Not intelligent.

      What part about the sentence right about your name in your last post do you not understand? What part of that very complex group of words is confusing you?

      Very slowly now, follow along – “when I was a server in 1996″.

      Got it? I’m not a server anymore. Haven’t been one in 15 years. So, yes, I will be careful about spitting in people’s foods now so that I don’t go to jail.

      I guess I’m sort of wishing CB would come back, too. We may not agree on this but at least he understands basic English.

      Jan 19, 2011 at 8:06 pm   rating: 11  small thumbs up

       
    • #28.19   Canthz_B bang

      It’s like shooting ducks in a barrel some days, isn’t it. :lol:

      modernmonk, this website has a title at the top of the page. I’d suggest you read it right about now.

      Oh, there’s nothing about treating your server right and expecting the same from them that makes one a self-righteous dick.
      What makes one a self-righteous dick. is some of the things you’ve posted.

      But that’s just my humble opinion.

      really? You’d attained the age of 23 years and still behaved childishly? And you think that’s a good excuse?
      When I was 23 I was married, working at a major insurance company and my wife was pregnant with my first child….and you were playing unsanitary pranks?

      Yeah, something’s wrong with me that you have a right to call me any name you can think of, Einstein.

      See, wishes sometimes do come true! ;-)

      Jan 19, 2011 at 9:02 pm   rating: 7  small thumbs up

       
    • #28.20   Chesire cat

      I didn’t read the entire comment thread dingus. I just wanted to respond to your first comment wayy wayyy up where you said you spit in food. You are lucky you never got caught because as others pointed out, other food service employees will rat on you for that shit because they don’t approve.

      Jan 19, 2011 at 9:02 pm   rating: 2  small thumbs up

       
    • #28.21   modernmonk70

      CB, I’ve been reading PAN for over a year and a half. I’ve commented on here before a few times, even to you once or twice.

      I’ve read every single PAN from every day. Enough to know when someone is being self-righteous.

      I’m not being self-righteous. I swear.

      This started off as a simple disclosure of some information – that I would only do with the anonymity of the internet – that some shitty customers, like the PANs above, shouldn’t get too cocky with themselves because of things like I confessed to.

      Then the conversation…well it turned. It turned real bad. Apparently, I am a monster. I should be set on fire. I am maggoty. So many other great things.

      But the fact is that I, and many other people “with no standards”, did these things. I’m not proud of it today. It’s gross. I’ve spelled that out numerous times for the dimmest of the bulbs here. But still, they persist.

      Some of these numbskulls have reading comprehension problems or nearly the entire room is taking the piss. Somehow, I just don’t buy that.

      I’m out of the industry for 15 years but servers still do these things. I’m not the only person who ever did it. They didn’t start and end with me. I didn’t invent them.

      In fact, I definitely recall seeing some other server that I thought was cool do something to someone’s drink or food at my first job – The Olive Garden. WTF did I know – I was 23 years old and this guy was in his late 20′s so I kind of admired him. If you’ve seen the movie “Waiting” with Ryan Reynolds, its a pretty spot on example of the situation.

      I used this analogy earlier…Nobody wants to know how the sausage gets made. Or as I recently heard…Nobody wants to know how the fudge is packed. :D

      Anyway, I’m a tool for being honest, sincere and apologetic. I guess I should apologize, too, for my sharp wit and sarcastic replies that set a few of ‘em off. I just thought that being that those are a primary part of the PAN tradition, I would be lauded for them, not condemned. I learned to dish it from one of the best…that’s you, CB.

      I’ll change my screename next time I post to another PAN so everyone doesn’t automatically hate me.

      Later,
      MM

      Jan 19, 2011 at 10:16 pm   rating: 9  small thumbs up

       
    • #28.22   bug

      i think you have missed the point, mm.

      it’s not that people want to lie to themselves and believe that spitting in food does not happen — rather, it’s that most people would like to believe that the type of person who would engage in this sort of behavior is not rational, not literate, not likely to be employed for long. at the very least, most people would like to believe that spitting in another person’s food is wrong. wrong with a hard period, not “wrong, unless…” really, just plain wrong. don’t do it.

      above and below, you have presented a belief that spitting in a person’s food is ok, warranted even, if said person has been rude or tipped poorly.

      it’s not that customers have the right to be rude, or not to tip, but rather that they have a right to expect that their food not be spit in — for any reason.

      if you pause and reflect you may realize that one stance leads to a world with less spit in food while the other leads to a world with more spit in food … which world do you want to live in?

      Jan 19, 2011 at 10:25 pm   rating: 9  small thumbs up

       
    • #28.23   Canthz_B bang

      I’m sorry, mm…but I didn’t turn on you. I was at work all day and missed the festivities wherein you decided that I should be all kinds of douche-dick-whatevers.

      If you’ve read all of the PAN comments over the years and still can’t tell when I’m joking…what does that say about your level of intelligence?

      Yes, I’m one of the best (that goes without saying), but you clearly haven’t learned a damned thing from me, the key is to make a whole lot of people laugh, even while a whole other segment hates your guts…not have everyone hate your ignorant guts.

      And when this shit gets serious, it really pays to be right and be able to back it up.
      There’s no way to defend spitting in drinks, not your age (because 5-year olds know better), not the customer’s attitude…nothing…nada…zilch.

      You can only explain it…by admitting that the needle of your moral compass has been demagnetized.

      If you have any guts, you won’t change your name. You sure didn’t learn that from CB! I stand and take mine like a man!!

      There’s a lesson for ya, Sparky. :-P

      Jan 19, 2011 at 10:39 pm   rating: 3  small thumbs up

       
    • #28.24   modernmonk70

      CB,

      Some mature faster than others. I was married at 23. Owned a home. Full time college student. Full time waiter. But clearly I wasn’t full time mature.

      I am not making excuses. I Did it. It was horrible.

      I told PANers what set me off and why I did it. People think I’m a scumbag for doing it. I don’t disagree. I think I am, too. But I can’t take it back. Should I wear a scarlett “S” for “Spitter”?

      The truth hurts and apparently honesty may not have been the best policy here.

      Maybe I should have said “I heard this one time that some friend of a friend of a friend’s cousin once spit in someone’s drink.” and everyone would have said “yuck!” and everything would have been fine.

      But, instead, I said it was me so I now I pay. I get it, I guess.

      Jan 19, 2011 at 11:02 pm   rating: 6  small thumbs up

       
    • #28.25   Canthz_B bang

      Still missing the point. It’s not that you did it, it’s that you (appeared?) to be trying to justify it.

      Saying you know it was wrong after that just comes across as disingenuous.

      You’re what?…37?
      You seem to still have some maturing to do.

      School’s out. Lesson over.

      Jan 19, 2011 at 11:07 pm   rating: 3  small thumbs up

       
    • #28.26   modernmonk70

      Fine, lessons over.

      But, I don’t know where I came across as justifying it. Please point out the post number that you think I was. I’d really, truly, like to know, to see for myself.

      That’s probably the only lesson left for me to learn – to see where I went wrong in explaining it and how it sounded like justification.

      Jan 19, 2011 at 11:24 pm   rating: 5  small thumbs up

       
    • #28.27   Canthz_B bang

      You sure you’ve been reading this site? You challenge me to prove my point? Talk about serving up a soft pitch!
      OK, here ya go, Sparky:

      “First, if you have never done anything petty or childish, then please feel free to lash out at me. I was 23. I was angry. I hadn’t yet learned how to deal with being treated poorly.”

      “In fact, I definitely recall seeing some other server that I thought was cool do something to someone’s drink or food at my first job – The Olive Garden. WTF did I know – I was 23 years old and this guy was in his late 20’s so I kind of admired him.”

      Justifications: I was angry. I was young. I thought it was cool.

      The “reason” it happened is because you crossed the line without a care. The “reason” it happened is because someone pissed you off and you wanted to make them pay. Not because you were young. Not because you were angry. Not because you saw someone else do it. Those are justifications…not reasons.
      You’re saying it’s okay to do it under those conditions, at that time. Even though you admit it was the wrong thing to do, you were right to do it in your mind, at that time.
      That’s justifying in my book.
      None of that justifies acting in a way a moral person would know was wrong. Especially by age five 23.
      What did you know? You were a 23-year old college student, a homeowner, a spouse, by all accounts (meaning your own) a pillar of the community, but didn’t know that spitting in someone’s drink is disgusting, wrong and potentially dangerous? What raised you?
      But this wouldn’t be complete unless the Backpedal Express pulled into the station right on time with a crap-load of bullshit semantics aboard (like we’re all stupid or something), so I offer up this gem of your creation:

      “I didn’t justify doing it. I gave the REASONS WHY IT HAPPENED. I agree, it’s a horrible thing to do.”

      The only childish name I’ve called you is Sparky (even though you’ve been quite creative in what you’ve called me), though many others have crossed my mind, I don’t think you’re an idiot…just fooling yourself into thinking you have scruples because you’re well-spoken. ;-)

      Yeah, like shooting ducks in a barrel! Hope you enjoyed the extra credit work. That’s what taking the bait gets you, Sparky. :lol:

      Jan 19, 2011 at 11:36 pm   rating: 3  small thumbs up

       
    • #28.28   modernmonk70

      No sir. that was not a challenge. As I said, I really, truly wanted to see the wrong turn I made. That was a genuine statement. No malice or sarcasm intended.

      Thanks for showing me. I will study it and be sure I never make that mistake again. Thank you.

      What raised me? Nothing. I had a single mother who worked two jobs from the time I was 6 years old. Basically, I only saw her on the weekends over the next 10 years. Literally met my father for the first time in my life last year. What raised me? For better or worse, society.

      And for the record, I am clearly unaware of what justification versus reasoning means. I’ve said “reason” numerous times but I guess by your explanation it really was “justification”.

      Either way, I was a horrible person. But people change even if you don’t want to believe they do.

      Jan 20, 2011 at 12:21 am   rating: 8  small thumbs up

       
    • #28.29   Canthz_B bang

      I’m not saying you’d spit in someone’s drink today…don’t get me wrong.

      Just saying don’t sit here and try to talk out of both sides of your mouth.
      You’re an accountant, I gather…not a lawyer.

      You may have changed, but one is forced to wonder in what direction you’ve veered. Just when did “society” teach you that spitting into someone’s drink was not wrong?
      I had a single, working mom too. She was somehow able to get some values into me, even when she worked ’til all hours as a domestic (a maid). Really, I don’t think you want to trade hardships with someone of my background. That’s no excuse for your behavior as a college student at age 23, so it’s a moot point (on a rhetorical question). You should have known better. Case closed.

      Permission to recall the witness, Your Honor?

      You said, “I hadn’t yet learned how to deal with being treated poorly.”, now you say you were raised, not by a mother or father, but by “society”? When did the cold, cruel world become so kind as to raise indigent children, apparently a street child with no supervision? If “society” was kind to you why didn’t you learn the common morals that kind people teach? You say for better or worse, but you also say you learned the “worse” in question from a co-worker when you were 23?
      Not gonna fly, my friend.
      Yes, we read and remember what we’ve read. Sucks, don’t it.
      Anyone mind if I call Bullshit on this troll and IDIOT at this point?
      You can’t bullshit everyone unless you surround yourself with nimrods, which you apparently do. :roll:

      Your jokes are obviously jokes, but your vitriol is equally obvious. Yet you now claim to be a changed person. An exercise in self-bullshitry™ if ever I’ve seen one.

      Now as for myself, I make no such claims…I’m an asshole, and proud of it! :-P

      Oh, here’s your hat.

      Jan 20, 2011 at 12:28 am   rating: 3  small thumbs up

       
    • #28.30   LP

      Geez, I waited tables for five or six years, working in upscale joints, mid-range theme restaurants and the lowliest diners (Waffle House!), and not once did I spit in anyone’s food or see anyone else do so. I think Monk greatly overestimates how often this happens on order to make himself feel better about it. It isn’t a normal occurrence, kiddo. Sorry.

      Jan 20, 2011 at 2:34 am   rating: 8  small thumbs up

       
    • #28.31   lagne

      Modernmonk,

      Some of us work in kitchens not because we’re pathetic, but because we’re professional chefs who worked our asses off for years in culinary school learning how to class up the joint after fucktards like you ruin the restaurant industry’s image by broadcasting the fact that you spit in the food. Class at its finest.

      I love my job. Fuck off.

      Jan 20, 2011 at 8:49 pm   rating: 8  small thumbs up

       
    • #28.32   Sonya

      At the risk of prolonging this fascinating debate, I gotta say that CB perpetually brings down most discussions on this website, point-blank. What the hell do you want from monk anyways, you sanctimonious ass? How long are you willing to wait at the screen for those magical, apologetic words? Damn.

      Jan 20, 2011 at 9:31 pm   rating: 21  small thumbs up

       
    • #28.33   Canthz_B bang

      Sonya, who the heck am I to expect or accept an apology from “monk”?

      mm didn’t tamper with my food, and owes me no apology.

      Climb off your high horse and try to realize what you’re reading.

      This is all an exercise in bullshitting each other…not an educational website.

      But you go ahead and take stand-up comedy literally if you like.

      I’m not sanctimonious…I’m just full of shit! ;-)

      Jan 21, 2011 at 6:51 am   rating: 6  small thumbs up

       
    • #28.34   Em

      Server here!
      College student also.
      I used to work for a major chain (one that you have all very likely been to) and while I personally never did it, I saw things like MM describes. I even saw managers do the “I am not seeing this right now but if I did see it you would not have a job anymore. But I’m not seeing this because that guy was a total douche.”

      Never ever mess with the person who brings you food. You can send something back. Just be a nice decent human being and nothing unpleasant will happen to your food.

      Jan 22, 2011 at 1:53 pm   rating: 3  small thumbs up

       
    • #28.35   Canthz_B bang

      Patron here!
      Worked in restaurants while a college student also.
      Two major chains, and a couple of independents. Chains you’ve probably visited.
      While I’ve seen food tampered with, it was nowhere near on the scale some here would like you to believe.
      In all those years, I saw maybe ten instances of food tampering, and only one had to do with bodily fluids (and that had nothing to do with a returned meal. It happened during prep, and was an accident that was just not corrected). Usually, it was the addition of an ingredient not included in the recipe (a couple of peppercorns in your pancake or something. That way, they paid for being assholes, knew they’d paid for it, or at least they actually experienced the bad experience, but it could always be an “accidental occurrence”)…but always a food item, not body fluids like spit.
      There really is more than one way of skinning a cat.

      Hell, if you’re too wimpy to make them feel it so you can see their reaction…you’ve won nothing (extra garlic powder can work wonders. reaction without attributable blame…if you’re gonna do it, do it right).
      Everyone who kisses eats spit, you know.
      Big deal. Doesn’t mean anything if they never know you did it to them. Retribution I suppose, if you have no guts. :-P

      Food dropped on the galley floor and wiped off and served had nothing to do with patron behavior, so I’m not counting how many times I saw that shit happen…but it does, and the server knows nothing about it. That’s why I tip based upon service, not food quality, also probably why gravy was invented in the first place! :lol:

      Spend a few hours in the “back-of-the-house” of a restaurant and you’ll toughen up a bit about what you’ve eaten, but that doesn’t make deliberate tampering right in any instance, nor does that make it a rampant practice. ;-)

      Jan 23, 2011 at 1:57 am   rating: 3  small thumbs up

       
     
  • #29   Alice

    For those times when food is comp’ed (for whatever reason), but wait staff provided good service, don’t forget to include the cost of the free food in the total when computing your tip!

    Jan 19, 2011 at 6:31 am   rating: 25  small thumbs up

    • #29.1   Really?

      Thank you! Many states impose income tax on servers based on sales, not reported income (they know we know how to scam our cash) and your comped food does count as sales! Servers can end up paying to wait on you, not to mention most servers pay a tip share, which is a preset amount defined by the company that goes towards support staff, like bussing staff, hostesses, and bartenders.

      And stop doubling the tax; this method does not work as soon as you have alcohol on your bill, as alcohol is taxed differently in many states. And even without alcohol, you are still giving maybe 12-14%, which may not be your intention, as 15% is the lower end of the standard. It’s an extra buck, can you please spare an extra buck?

      And servers! I am a career waitress, and have my share of jerky customer stories, but I know that if I received a bad tip, in many cases I earned it (I was having a really bad day, had a lazy moment, dropped the ball in some way, etc… I’m only human). Take responsibility for yourself, the job you have, and your tables, and suck it up. We all knew what we were in for when we interviewed. If you can just take a little pride in your job, it will shine through and you can afford your extravagant lifestyle. The good guests will always make up for the bad, provided you have the attitude to let them.

      Jan 19, 2011 at 8:41 am   rating: 30  small thumbs up

       
    • #29.2   Mike

      Saturday, I had a $42 bill before tax. I had a $25 off coupon making it $17 plus tax. I added $8.50 as a tip. Satisfied?

      Jan 19, 2011 at 10:16 am   rating: 4  small thumbs up

       
    • #29.3   modernmonk70

      That’s fair. Not spectacular but fair.

      Jan 19, 2011 at 10:28 am   rating: 1  small thumbs up

       
    • #29.4   Sirius¤ bang

      Sorry, Mike, but modernmonkey scoffs at your puny 20% tip, and spits in your milkshake as well.

      Jan 19, 2011 at 12:48 pm   rating: 30  small thumbs up

       
    • #29.5   modernmonk70

      My god, you can’t be serious, Sirius. You act as though $8.50 is a huge tip and should be trumpted from on high.

      I said he gave a “fair” tip. It wasn’t a poor tip, nor was it spectacular. It was “fair”. It wasn’t a great tip. A great tip would have been to give the whole $25 he got off the meal. That’s a great tip.

      In fact, I do it all the time. Any discount I receive almost always goes right back to the server. For example, I had a buy-one-get-one meal coupon for Applebees. I gave the $10 I saved on a free meal to the server – the WHOLE thing. So, my friend and I both ate a meal that combined with drinks and tax, cost us $15. You probably couldn’t eat that cheaply at McDonald’s and we had a human being bringing us the food, asking about our experience, refilling our drinks. If I had tipped the “standard 15″, the server would have gotten $4, instead of the $10. So, he actually got 2 1/2 times the amount he would have from most of the public and it didn’t cost me anything extra to be so magnanimous.

      Anyway, vilify me if it makes you feel better. I’m not a server anymore so it doesn’t matter.

      Jan 19, 2011 at 1:33 pm   rating: 6  small thumbs up

       
    • #29.6   Sirius¤ bang

      “Anyway, vilify me if it makes you feel better”

      OK, I’ll take you up on that:

      1) You spit in people’s food, therefore
      2) You’re a fucking asshole
      3) You justified spitting in people’s food because they were rude to you, when in fact they were probably rude to you because
      2 again) You’re a fucking asshole.

      Jan 19, 2011 at 1:53 pm   rating: 28  small thumbs up

       
    • #29.7   oi bang

      modernmonk70: Thanks for the great idea about what to do with my savings from discount.
      I mean when I get 25% coupon on $20 lunch, I literally die out of anxiety about what I could do with extra $5? Throw in gutter? Use as napkin? Use as butt wipe? what?! what?!
      Now I know I should give it away to server regardless of quality of service. After all it is not like I could use that $5 for my dessert or save it for a cup of coffee and a slice of cake for next morning.
      Frankly I am surprised that waiting/serving world does not know about your magnanimosity and have not make you server god. Who could be a better candidate than a server who spits in perceived rude people ‘s food. Often.

      p.s. Do you understand concept of discount coupon? People use discount coupon so they they could save money or afford something that they can’t with original price. I know, It’s a novel concept.

      Jan 19, 2011 at 2:22 pm   rating: 25  small thumbs up

       
    • #29.8   modernmonk70

      Good, you’ve had your say. Now that you feel better after calmly expressing yourself, please listen carefully.

      I didn’t justify doing it. I gave the REASONS WHY IT HAPPENED. I agree, it’s a horrible thing to do.

      But I am certainly not the only server who ever did these things. I want to emphasize that I’ve seen countless others doing similarly vile acts.

      Yet, it doesn’t change the truth that if you are douche to your food handler – ANY FOOD HANDLER – not just me, the fucking asshole – don’t be surprised.

      Your server doesn’t pick you, a random stranger, to do such things. They’ve seen you before. They remember your face. They remember your attitude. They remember when you stiff them repeatedly. They remember you stuffing yourself on free chips and salsa and eating half of your meal before suddenly deciding the food is terrible and you aren’t paying for any of it and then leaving a shit tip, if you leave any at all, as justification.

      No further witnesses, your honor. The defense pleads guilty and throws itself on the mercy of the PAN.

      Jan 19, 2011 at 2:34 pm   rating: 5  small thumbs up

       
    • #29.9   modernmonk70

      What can I say, oi? Some people are less off than others. If $5 is what you need, then don’t give it. I was merely giving an example.

      And should I do the usual smart ass PAN thing and ask if you do “literally” die?

      Jan 19, 2011 at 2:37 pm   rating: 2  small thumbs up

       
    • #29.10   oi bang

      Exactly. That was an example to show you the concept of discount coupon. I can see it did not work though. I am not surprised. If you treat my example a an real deal (meaning you fail to understand that it was an example) and in next breath you say yours was just an example. It would be quite silly to expect you’d understand sarcasm or surreal exaggeration or proudly describing spitting of food for perceived offence does not make it right. Quite silly.

      Jan 19, 2011 at 2:50 pm   rating: 8  small thumbs up

       
    • #29.11   Russian

      See the issue is…. if somebody would spit in your food because you were rude to them, it’s just a short step to spitting in it for no reason at all. Defiling others’ food in a place of business is illegal. If you’re already doing something illegal, then there’s very very little difference between ‘doing something illegal for a pretty stupid reason’ and ‘doing something illegal of no reason at all’.

      So in short! Don’t eat out. Servers will spit in your food if they don’t like you, which could be for No Reason WhatSoEver.

      Jan 19, 2011 at 3:05 pm   rating: 12  small thumbs up

       
    • #29.12   modernmonk70

      Sorry oi. You are correct. I don’t understand “sarcasm”. Nor do I comprehend what a “surreal exaggeration” is because clearly a 25% discount is so “surreal” that it would most probably NEVER happen and yet I commented on it as though it were possible.

      Ooops, I guess I do get “sarcasm”.

      Any who, please tell us how you are able to do that trick! It’s amazing! What trick? Oh, you know the one where you are able to type even though you “literally die(d) out of anxiety”. Could that be considered an example of “surreal exaggeration”?

      As far as being proud. I must assume that English isn’t your primary language since I’ve spelled it out for you – and this, my friend is where it would be appropriate to use the word – LITERALLY.

      I’ll try again for you because you seem a bit slow…

      I AM NOT PROUD OF SPITTING IN RUDE OR CHEAP CUSTOMERS’ FOOD.

      Ok, there. Now, please begin your next childish round of attacks on the monster for telling it like it is.

      Jan 19, 2011 at 4:45 pm   rating: 3  small thumbs up

       
    • #29.13   modernmonk70

      No Russian, servers aren’t going to spit in your food for no reason. Don’t use “surreal exaggeration” to make it seem like complete strangers are doing this. As I’ve previously tried to explain (and honestly, if you haven’t gotten “it” yet, you just don’t want to), you probably will not have these things happen to you unless you are a REGULAR customer who is rude or a cheap.

      Maybe if I say it this way…

      Attention rude customers and/or cheapskates: as long as you don’t frequent the same establishment on a regular basis, please feel free to continue to be yourself and have no fear about your food quality.

      Jan 19, 2011 at 4:53 pm   rating: 3  small thumbs up

       
    • #29.14   oi bang

      Dude! Typing out the response in caps lock does not change the language! The caps locked words are still in English. You are still proud of your awesome revenge tactics for the customers who you deemed rude. :lol:

      Jan 19, 2011 at 5:05 pm   rating: 8  small thumbs up

       
    • #29.15   modernmonk70

      OMG, you’re a knucklehead, aren’t you? What fucking dummy wants to be lied to rather than know the consequences of their own actions? Ok fine. Here you go, you big baby:

      “I’m proud to have spit, unprovoked, into customers’ drinks 15 years ago. I did it all the time without cause. I chose to be rude to these complete strangers’ for no reason whatsoever. Despite our having never met, customers’ had every right to speak rudely to me. They had every right to not tip for services performed efficiently and correctly with a smile by a capable human being. I had no reason to be 23 and immature. I am the only one who has ever done this in the history of the hospitality industry.”

      There, I’ve said it as though it were the actual truth, even though its not. Now you have been proven correct and we can all move on to the next PAN.

      Jan 19, 2011 at 7:21 pm   rating: 4  small thumbs up

       
    • #29.16   Russian

      I stand by what I said. Someone who would spit in my food is not the person I want to be the judge of whether I’m being rude or not. Maybe I’m just a very little bit impatient, or I raised my eyebrows when my order came out wrong. I don’t want another person to be the judge of whether I was rude or not, and especially not someone whose ideals are so mixed up as to think it’s ok to defile someone else’s food. I don’t mean you by the way modernmonk. Now that more of your comments have been posted I see a fuller picture of you and agree with your stance on many things, previously all I saw was one side and I reacted accordingly.

      By the way, there was nothing at all surreal in my post. You need things like ‘this chicken is a dream’ or ‘he eyed the snail suspiciously’ to approach surreal territory. My post, which was not an attack on anyone except people who aren’t here that violate hygiene regulations, was simply saying – being polite to servers does not necessarily mean they definitely definitely won’t do things you don’t want them to.

      Jan 20, 2011 at 8:57 am   rating: 5  small thumbs up

       
    • #29.17   The Elf

      Don’t order the clam chowder.

      Jan 21, 2011 at 12:27 pm   rating: 3  small thumbs up

       
     
  • #30   BrianS

    I did 10 years of waiting. In that time I’ve been stiffed a handful of times, far less than most of my co-workers. Here’s why:

    1. I recognize that the customer is not my employer, and isn’t obligated to give me anything. If I want a big tip, I have to earn it.

    2. In a limited capacity, for the time that I am waiting on you, I am your servant. This silly notion that there is any difference between “server” and “servant” is nothing more than ego stroking. There’s nothing dishonorable about being a servant.

    3. I don’t treat everybody the same. Some people want a vivacious, chatty waiter. Others want someone who is formal, prompt, and obedient. Know what the customer wants and give it to them. Don’t assume who is a crappy tipper and treat them worse.

    4. I was honest. As a customer of any organization, nothing pisses me off more than getting strung along with a line of BS. If I made a mistake, I admitted it, and fixed it to the best of my ability.

    5. I don’t do “schtick”. Far too many people I worked with acted like robots. Everything they did or said came from a playbook, which seriously depersonalizes the experience.

    6. I left my “real life” at the door. The dining room isn’t a place for my problems.

    7. I always helped other servers and support staff. I was never on the floor and not working. Your customers see it when you are chatting at the register or hostess desk. The perception that you aren’t working hard will impact your tips.

    8. Most Important: I used my eyes, and was constantly scanning my tables. A problem addressed promptly and effectively can actually become a positive in terms of tips. But for every minute the customer has to brood over what went wrong they get more and more put off by it.

    9. I knew it wasn’t my job to protect the owner’s comp money. If the manager decided to comp someone to shut them up…it wasn’t my problem. All to often I’d see my coworkers get crap attitudes for the rest of their shift when the manager gave in to some horses ass.

    10. I was honest about my experience. Only about 10% of the customers are excessively negative, while 20% or so were equally positive. Yet we all can remember that cantankerous old fart who sent everything back three times, was rude and demanding, and tipped a buck on a $15 check. We forget about the equally nice customer who was very polite, the good tipper, the person who dealt with a problem with grace. We get bitter, and it effects our performance, and our tips.

    BTW: Depending on your state, it’s probably illegal for the management to make the server pay for a dine and dash in a typical sit down setting.

    Also, any server who spits in food (or worse, and I’ve seen it), deserves to not only be fired, but arrested. It is unsanitary and disgusting, and risks passing communicable diseases. (And we all know how easily colds spread around anyway.)

    Jan 19, 2011 at 10:44 am   rating: 63  small thumbs up

    • #30.1   Russian

      BrianS, you were clearly an exemplary server who deserved to be in the Ritz in Paris!

      except that French career waiters are a lot snootier than that.

      Jan 19, 2011 at 12:06 pm   rating: 2  small thumbs up

       
    • #30.2   GhostWriter bang

      As a waiter, I would never spit in the food, but for a hellish customer, I might sometimes walk their entree into the mens room, flush a few times, and them present my patron with a patty melt dusted in fecal mist.

      But yes, of course I washed my hands.

      Jan 19, 2011 at 12:52 pm   rating: 14  small thumbs up

       
    • #30.3   Chesire cat

      You are my hero.

      Jan 19, 2011 at 7:55 pm   rating: 0  small thumbs up

       
    • #30.4   BrianS

      Geez my sarcasm allergy is going nuts!

      Sorry for believing the simple truth about how to make money in a service industry.

      Jan 19, 2011 at 9:45 pm   rating: 0  small thumbs up

       
    • #30.5   Really?

      No sarcasm, BrianS, I truly love you. Been in the industry 10+ years, and I love anyone who realizes that the guest is not the enemy; they are the brass ring.
      A skillful server can turn almost anything around and make a good experience for a cranky guest, and if you have exemplary or particularly ballsy management, they might challenge a poor tip for an employee with a decent reputation. Seen it happen.
      Accept the truth about your job, servers, and please stop putting your bodily fluids in people’s food; it hurts everyone in the long run.

      Jan 21, 2011 at 6:38 am   rating: 7  small thumbs up

       
     
  • #31   kmd

    I have complained about bad food, gotten the comp, and then always tip the server for what the bill would have been without the comp. Bad food is almost never the server’s fault.

    Even when the service is really, really bad … I still tip 15%. Because that’s part of the cost of eating out. It isn’t optional.

    Jan 19, 2011 at 12:08 pm   rating: 4  small thumbs up

    • #31.1   Chesire cat

      If 15% is expected no matter how crappy the service was then why don’t they just not have tips and build it into the food cost? Maybe because it is not expected no matter what…. You have to earn it.

      Jan 19, 2011 at 7:57 pm   rating: 4  small thumbs up

       
    • #31.2   modernmonk70

      Nice power trip, Chesire! You just make ‘em earn that 7% tip for bringing you bacon by mistake on that baked potato.

      Jan 19, 2011 at 8:16 pm   rating: 14  small thumbs up

       
    • #31.3   Chesire cat

      Its their job to take an order and bring you that order. That’s their job. A trained monkey could do it. Its not rocket science. So if they fail at bringing the correct order, they kinda failed at their job. Why should I tip that?

      When I order this is what I say “I want a house salad with no bacon, ham or any kind of meat whatsoever in it. Okay, no meat on the salad please. Please don’t bring it out with meat on it.” I don’t know how I can make it any more clearer. That should clue them in right there that its important to me and they better not frack it up.

      Jan 19, 2011 at 9:06 pm   rating: 4  small thumbs up

       
    • #31.4   Canthz_B bang

      Yes, Cheshire. That’s why the formal name of a “tip” is a “gratuity”.

      It’s given in gratitude proportionate to how grateful the patron feels after being served. Not in proportion to how entitled the server feels.

      It’s really a very simple concept, and used to foster good service and good tips some years ago when people had good sense enough to know that if you want someone to give you some of their money that they are not required to give you, you really ought to try to be nice to them.

      Them’s just the facts…like them or not, they remain facts.

      After all, “beggars can’t be choosers” is an old saying for a reason. ;-)

      Jan 19, 2011 at 9:17 pm   rating: 6  small thumbs up

       
    • #31.5   oi bang

      A trained monkey could do it.
      Honestly they do not spit in the food or be proud of it.

      Jan 19, 2011 at 10:15 pm   rating: 3  small thumbs up

       
    • #31.6   Canthz_B bang

      Yeah, but it’s really hard to find those monkeys, oi.

      Most think the job is beneath them!

      Jan 19, 2011 at 10:27 pm   rating: 2  small thumbs up

       
    • #31.7   Canthz_B bang

      You know, if more servers understood that part of the dining-out experience is actually that the diner is paying for their brief moment of “power trip”, they’d understand their role in society better.
      It’s not like these customers can’t eat at home much cheaper, they pay money to be pampered for an hour or so…restaurants are the poor man’s Tahiti, and nothing pisses them off more than to plan to be served, rather than serving their masters at their own crappy jobs, then get to the restaurant and get crapped on there too…and be expected to pay you to do it to them in the bargain.
      Not gonna happen. If you get stiffed, look in the mirror.
      Part of your job is to make people feel important…like they’re your better. Comes with the territory. Don’t like that fact of human psychology? Then don’t take a job serving people…oh, did I say “serving people”?…as in getting paid to be a servant? You need to check your pride at the door in order to do that. That much I learned in my time working in the food service industry. A lesson which would serve many well.
      They must pay the tab, but they have TOTAL CONTROL over what they tip in most instances.

      Remember that, and that most people who dine out want to leave a big tip so they can feel superior. If you can’t get them to do what they are inclined to do, they aren’t the ones with the problem.

      There are scammers and cheapskates, but they are in the minority.

      Jan 20, 2011 at 8:20 am   rating: 12  small thumbs up

       
     
  • #32   Russian

    I wanna insult the gang of tools who decided only to pay half a bill they were only paying half of in the first place, if that makes sense, but this is a deeply funny website, and I don’t want to get all serious.

    So I’ll quote Mrs Doyle. Ahem. ‘F you…. F your effing wife…. I’ll stick this effing pitchfork up your hole….’

    Jan 19, 2011 at 12:08 pm   rating: 1  small thumbs up

     
  • #33   Heroin

    I haven’t waitressed in a couple years, but when I started it didn’t take me long to figure out that my actual service mattered a lot less than my ability to freely apologize for things that weren’t my fault, and to do so with a smile. I only ever got stiffed once on a tip, where the bill came to $99.18 and the man tipped me 82 cents to make it an even hundred. It was so ridiculous I had to laugh.

    And my disclaimer: I live in Canada where waitresses are paid at least minimum wage and where we throw around “oh, I’m so sorry”s like you wouldn’t believe.

    Jan 19, 2011 at 2:13 pm   rating: 5  small thumbs up

    • #33.1   BrianS

      Good point. As the server, you are the face of the establishment. Apologizing for your coworkers is not a bad thing.

      Jan 19, 2011 at 2:59 pm   rating: 2  small thumbs up

       
     
  • #34   Divvitar

    I usually tip 20% even for marginal service, especially if the place is super busy. There have been exceptions, however. I’ve even walked out of places a time or two. There was this place near Cannon Beach, OR where my wife and I ordered a meal, and it took us 20 minutes just to get our drinks. After another hour, our food still hadn’t arrived and we left enough cash to cover the drinks and split. The kicker was, there weren’t more than seven or eight tables occupied in the entire restaurant. I later reported them to the BBB. I never blame kitchen mistakes on the servers. I’ve worked as a delivery driver in the past for several different pizza places. I’ve had to put up with the angry, rude or just plain dishonest customers out there. I know what it’s like to have to survive off your tips. I had this one old lady tip me 50 cents for a $25.00 order and acted like she was giving me a Christmas present! You just do your job and move on. The customer in note #1 needs to be arrested, and the one in #2 is well…#2.

    Jan 19, 2011 at 2:32 pm   rating: 6  small thumbs up

     
  • #35   vixen bang

    Monk-

    It’s people like you that make me HATE going out to eat… (and not trust waitstaff)

    I’m generally a pretty easy going person… but I can’t help but wonder how many waitstaff people there are out there that feel the same as this Monk person…

    You should feel ashamed of yourself. You’re disgusting. I hope someone spits in your food/drink every time you go out to eat!

    Jan 19, 2011 at 2:55 pm   rating: 11  small thumbs up

    • #35.1   modernmonk70

      Damn! Am I speaking a foreign language? Please read: 28.7, 28.11, 29.8 – all posted before your little temper tantrum. You know, if you aren’t a bitch to your server and you don’t consistently stiff them, you have nothing to worry about.

      Whatever. Just keep being reactionary instead of trying to understand what is being told to you. Just keep hating the messenger instead of the message.

      Jan 19, 2011 at 5:02 pm   rating: 6  small thumbs up

       
    • #35.2   TippingCows

      Full moon or what? Everyone is reading monk’s posts like he’s still serving to this day and he’s in every restaurant you’ve ever been in and you have personally swallowed his saliva in your soup du jour.

      People do immature shit all the time, like railroad people on websites for admitting stuff they did in the past that they know wasn’t cool. I’ll bet none you ever did something out of line, immature, or rude (I’ll even bet you got a kick out of it) after the age of 12.

      We’re humans – we suck and do stupid shit no matter what the age – some just do it more than others. Get over yourselves.

      Jan 22, 2011 at 10:36 pm   rating: 7  small thumbs up

       
     
  • #36   BrianS

    Monk’s right that the industry does tend to be a home to a lot of people new to the workforce. A lot of servers are angry and bitter, and do take it out on the customer in one way or the other, and when they get caught and fired, are honestly shocked that it’s ‘frowned upon’.

    As for the whole “half minimum wage thing” it’s a nice talking point, but it’s BS. If your tips (calculated on gross receipts) fails to raise your hourly wage to minimum wage, your employer is required to make up the difference.

    I have worked in all sorts of restaurants, hole in the wall, high end, chain, 24 hour pancake houses. I never did so badly in tips as to make less than minimum wage; but I knew my rights if I ever did.

    Also, the whole “taxes are based on your gross receipts” thing is also an irrelevant talking point. Withholding is done that way, not taxes.

    Additionally, it’s based on 8% of your checks. If you’re not averaging more than 8% tips, you need a new place to work, or a new job. Even if a third of your customers stiff you, you should still average between 10-15%.

    A bad knee caused me to get out of waiting. I’m now a manager in the healthcare field, and make a decent living. But no better than I made as a waiter.

    Jan 19, 2011 at 3:16 pm   rating: 14  small thumbs up

    • #36.1   Sirius¤ bang

      Thanks for the comment, BrianS. I’m betting that you’re as dedicated and conscientious a manager as you were a server.

      Jan 19, 2011 at 4:20 pm   rating: 3  small thumbs up

       
    • #36.2   modernmonk70

      Brian said “As for the whole “half minimum wage thing” it’s a nice talking point, but it’s BS. If your tips (calculated on gross receipts) fails to raise your hourly wage to minimum wage, your employer is required to make up the difference. ”

      Brian, in the 5 years I worked in the hospitality field, I’ve been a server, server captain, shift-manager, even assistant restaurant manager. Worked in everything from the lowest rent type of places all the way up to fine-dining. You know you aren’t being entirely sincere when you say you’ve NEVER received less than minimum wage in tips in 10 years of service.

      To quote my newest buddy, Sirius, how about a “surreal exaggeration” (am I using that correctly?) using current minimum wage laws?

      Casual dining restaurant (i.e. Chili’s, Applebees, etc…) with a $15 per diner average. In at 4:00 to do opening side work. You get a two-top at 5:00 and maybe another at 6:00. Then, its a ghost town.

      But your manager won’t cut you until 8:00 just in case there is a “dinner rush”. Why would he cut you when he can get you to clean the restaurant for $3.63 an hour?!

      So, at the end of your 4 hour shift, assuming you made 20% on your average tickets (4 ppl x $15) that’s only $12. Fortunately, you will probably only have to tip out $2 ($1 for the bartender, $1 for the busser).

      Now you’ve got $10 bucks – CASH MONEY – in your hand. $10/4 hours = $2.50 an hour + $3.63 (half Minimum Wage) = $6.13. The restaurant does have to pay you more to get to that minimum wage of $7.25.

      Anyone here think that $28.50 before taxes for a 4 hour shift to be a personal “servant” (your word, Brian) to strangers and a wall-scrubber for your manager is worth it? It happened to me (and everyone in my various restaurants) during the off seasons too many times to count.

      Brian, to say that it never happened to you is hardly believable, but I won’t say it’s a lie. If it really never did, you are absolutely the exception to the rule.

      I have real world experience in this, not some perceived notion about it like certain others. Living in Orlando, the vacation destination of the world, you couldn’t help but be stiffed, no matter how well you did your job.

      Foreign tourists will feign knowledge of tipping and leave $1 on $150 tab. Cheapskate American tourists, who know they won’t ever be coming back to your restaurant, will stiff you. Locals, who know that the managers will cowtow to their ridiculous complaints, will stiff you because of something out of your control. The list of scammers here is neverending.

      And Sirius, be rude and condescending and hate on me all you want, but I speak the truth. And if you aren’t one of those dick customers, you haven’t a thing to worry about, do you?

      modernmonk70, the fucking asshole (but truth teller) is out!

      Jan 19, 2011 at 6:11 pm   rating: 9  small thumbs up

       
    • #36.3   BrianS

      To be fair there probably were shifts like you describe. But over any given pay week I never failed to make more than minimum wage for the week. The nights where I had one table an hour were offset by the nights where I hauled ass all night.

      But I honestly never had to have my employer “bring me up” to minimum wage.

      Jan 19, 2011 at 9:54 pm   rating: 5  small thumbs up

       
     
  • #37   Valerie

    The ONLY time I didn’t tip 15-25%: We went out to an Italian restaurant. I ordered my drink, and the waitress looked at me like I was an idiot. I repeated it, and she asked my fiancee if I have a speech impediment. Then she put her hand on his shoulder when she took his drink order. Then brought me the lobster ravioli that she had suggested, and I had declined telling her I’m allergic. I didn’t realize until two raviolis in what she had done. My receipt looked about like that second one- except both of our meals were comped.

    Jan 19, 2011 at 6:14 pm   rating: 5  small thumbs up

    • #37.1   Chesire cat

      My God! Not tipping would have been the least of that bitch’s worries! My husband is allergic to shellfish. Deathly allergic meaning if he eats it his throat will close up and his face swells and he turns red and eventually stops breathing. Happened on our honeymoon when he ate a shellfish pasta and at the time did not know he had an allergy.

      If that had happened to us I would have killed the bitch. Or at the very least, called the cops to have her arrested for assault and attempted murder. Seriously. Do people actually do shit like this?!

      Jan 19, 2011 at 8:03 pm   rating: 2  small thumbs up

       
    • #37.2   Sonya

      I don’t tip because I only eat out at McDonald’s, but the only time I remember my mom not tipping is because the waitress was drunk and tried to grope her. As a family of Russian immigrants, we had had enough.

      Jan 20, 2011 at 9:58 pm   rating: 2  small thumbs up

       
     
  • #38   Walker, "Tex" (a stranger) bang

    I admit not reading the whole thread before posting, because by post 29.x I got tired of Modernmonk’s self-righteous bullshit.

    Just for the record, I don’t tip trolls.

    Jan 19, 2011 at 7:29 pm   rating: 6  small thumbs up

    • #38.1   modernmonk70

      Hey Shit Talker…errr, Walker, your mom works for tips and she doesn’t like being called a troll. Now go fuck yourself with your own self-righteousness.

      I’m not a server, I just tell it like it is. Don’t like the truth? Feel free to treat your servers like shit and enjoy your “freebies”.

      Jan 19, 2011 at 8:23 pm   rating: 6  small thumbs up

       
     
  • #39   Se

    Go die in a fire monk, you sick fucking bastard.

    Jan 19, 2011 at 7:45 pm   rating: 4  small thumbs up

    • #39.1   modernmonk70

      I love this mentality. Reminds me of the jackass that loves a good hotdog but is disgusted by what its made from.

      Sorry the truth scares you so much. I guess maybe you’ll just have to go on pretending like it doesn’t happen.

      Hey, where’s that smoke coming from…?!!! :P

      Jan 19, 2011 at 8:27 pm   rating: 9  small thumbs up

       
    • #39.2   Se

      I never said to pretend it doesn’t happen, you dumb piece of shit. Learn to read one of these days, it’s a valuable life skill, moron.

      Jan 19, 2011 at 9:47 pm   rating: 3  small thumbs up

       
    • #39.3   oi bang

      I AM THE TRUTH. WHOEVER CONTRADICTS ME IS CONTRADICTING THE TRUTH AND GOD AND JESUS AND ALL THE HOLY OF THIS WORLD! HOW WILL YOU CONTRADICT ME NOW? EH? EH? I AM INVINCIBLE! HA HA HA!

      :roll:

      Jan 19, 2011 at 10:10 pm   rating: 10  small thumbs up

       
     
  • #40   MissLiley

    Holy jeebus I can’t believe I read ALLLL these comments! I’m compelled to add my story to the litany of all yours. I was a waitress in a strip club. Not a stripper. Not topless… Just a waitress. I’m sure you can imagine the hell I went through. From drunken perverts trying to accost me, to misogynistic club owners thinking that they can man-handle me because after all, I’m just a lowly waitress. We did serve food, mostly fried and burgers, but obviously mostly liquor sales.

    We waitresses were paid exactly half of minimum wage plus tips. And to be honest, the tips were usually great. lol Patrons (read: drunken pervs) were usually with friends and trying to look like big shots, so large tips were the norm. Although there were always those who refused to tip or only tipped $1 no matter their total bill. I quit after it had finished serving its’ purpose for me. Don’t knock it, waitressing at the strip club paid for my college edu-ma-cation! But thinking back, I can’t think of one time that I thought it would be a good idea to spit in or otherwise sabotage a customer’s food or drink. It’s just not in my nature, no matter how rude, cheap or disgusting the customer may be. But I have seen it happen. I’ve seen waitresses put visine into someone’s drink. FYI it gives them a nasty case of the runs… I’ve seen a waiter drop someone’s sandwich on the floor. Pick it up to see if anyone saw, and then bring the customer their meal. I’ve seen things that would mortify most people and prevent them from ever eating in a restaurant in the future… So yes, Monk, it does happen. But those people are fired. Or arrested. Or sued. Or all of the above. And I believe you when you say it’s not something you’re proud of, you’re just stating what happened. But your giving a reason for why you spit in someone’s food sounds to a lot of people like excuses for inexcusable behavior. I think that’s just the crux of it. There IS no reason to behave unreasonably. I’m not going to vilify you, I’m trying to understand your view.

    Being a waitress in a strip club did give me a skewed idea of what other waitresses/waiters made though, I have to say. I assumed that all servers were making around the same amount I was making, and since I was used to getting larger tips I in turn always tipped well.

    If I’m going out to eat, I have enough money to pay for my meal and leave a generous tip should my waiter/waitress warrant leaving one. I can only think of one occasion that I refused to leave a tip at all.

    Very nice Inn in Vermont, hotel restaurant. Our waitress left us at our table for 25 min. while chatting on her cell phone. Finally came over to take our drink order. We told her that we’d had enough time to look over the menu and knew what we’d like to order and was informed that she’s “not allowed” to take our order until after she’s entered the drink order. We thought that strange, but hey it’s Vermont! She went back to the order station and stood there for another 10 minutes texting on her cell. I waved her over and she let out a huge sigh, flipping her notebook over, acting all dramatic. Like she was somehow doing us a giant solid for taking our food order. By this time our drinks were close to empty. She didn’t bother to refill them or even ask if we’d like her to. Instead she rolled her eyes and went back to the order station to enter our meals. The entire meal went about the same, I won’t bore you with the details. I refuse to tip servers who act like it’s a giant hassle to do their job and mistreat patrons in the meantime. I shouldn’t be made to feel bad that I’d like a refill on my beverage please and thank you. We paid the bill and when we were leaving I asked the hostess if we could speak with the manager. I informed the mgr. what happened and he apologized profusely. Gave us a gift card for the full amount of our bill + $10 for the horrible experience. I gave the mgr. a 20% tip for the cook/busperson with the express stipulation that our waitress not get a penny of it.

    Jan 19, 2011 at 9:31 pm   rating: 21  small thumbs up

    • #40.1   modernmonk70

      There really is a god Flying Spaghetti Monster! Thanks, MissLiley, that’s all I’ve really been trying to say, apparently in the poorest way imaginable.

      Jan 19, 2011 at 10:31 pm   rating: 5  small thumbs up

       
    • #40.2   Divvitar

      I won’t say it’s the “norm,” but I’ve found when I have bad service, it’s usually locals working at a place where a lot of tourists eat. Sometimes they resent these people coming into town and spending all of their money to keep them employed. You’d think they’d be grateful!

      Jan 20, 2011 at 1:46 am   rating: 2  small thumbs up

       
    • #40.3   BrianS

      In my experience, servers at high end restaurants are among the worst in the business when it comes to giving a shit. (Though they often are experienced enough that they can sleepwalk through giving “mediocre” service.)

      Why? Because at places where the average bill is $100, if you average 2 tables an hour with low / average tips (15% – and rarely do the high end folks not tip, no matter how bad the service), you’re still looking at a $30 / hr job.

      I made a mint the summer I worked at one such place, enough to make the 90 minute commute worth while. Sadly business was seasonal, and when summer ended I ended up going back to the chain restaurant scene.

      There were a number of times when I’d go home from an 8 hour shift, (of which only 5 was dinner service) with between $300-$400 dollars in my pocket, and until late in the season never left with less than $100. And this was back when you could get gas for $1.25 a gallon! During the 2 peak months, I was averaging at least $50/hr.

      Jan 20, 2011 at 8:08 am   rating: 1  small thumbs up

       
    • #40.4   Chesire cat

      damn! That’s pretty darn good money right there! I worked in the wrong jobs when I worked customer service. I needed to get that job! Sounds like you were a good server too.

      Jan 20, 2011 at 9:38 am   rating: 0  small thumbs up

       
     
  • #41   Chesire cat

    You know, we have heard from several good servers who kinda take the whole thing in stride because they rarely got stiffed and when they did they knew a good tipper would make up for it. They seemed to get that they had to earn their tip and work hard for it and were grateful to get it. I think the crappy servers are probably the ones complaining. They probably get stiffed a lot because their service SUCKS. Maybe their customers get their entitled attitude that they are entitled to that 15% whether or not they earn it. Well there you go. Maybe if you earn it, then you will start getting it.

    Jan 19, 2011 at 10:07 pm   rating: 3  small thumbs up

    • #41.1   modernmonk70

      Your opinion is the only thing that matters.

      If your BFF tells you “you’re fine”, then, you are. No, really, you are. Don’t worry about it.

      Yes, of course you are right for punishing a server because, yes, a monkey can do it.

      Unfortunately, the other monkey, the one in the back actually cooking your food, well he still gets his $10 an hour whether you are a bitch or not so he doesn’t a give a flying “uh-oh” if you’re pissed about the bacon being put on there.

      So, though the monkey in the kitchen effed up by being too dumb to read a ticket properly, its really the server monkeys fault.

      After all, their coworkers, the food runner monkeys, for which the server monkeys also are apparently responsible, are the ones who brought her highness the bacon. Twice.

      Yup, server monkeys are to blame.

      Jan 19, 2011 at 10:41 pm   rating: 6  small thumbs up

       
    • #41.2   Chesire Cat

      Then I expect my server monkey to take the cook and runner to task for fracking up on my behalf. Maybe after the server takes them to task once then they will pay better attention to the server monkey’s orders from now on.

      The server monkey also can tell the manager about how the cook monkeys and runner monkeys fracked up and cost them their tip. Let the manager yell at them.

      Jan 19, 2011 at 11:39 pm   rating: 1  small thumbs up

       
    • #41.3   modernmonk70

      Again showing your lack of experience in a restaurant. You think that the guys who make your food are going to do better for you once you’ve pissed them off by either a) telling them they need to get their shit straight; or 2) telling on them to the manager?

      Either you’re just taking the piss or you really are a clueless clown.

      Regardless of that, I concede to the all-mighty PANers. I am a tool. I have disgustingly attempted to justify my childish actions. I have no excuse to have acted like that, no matter the age. My moral compass is demagnetized. An apology will never be enough. I will best serve (hahaha!) this planet by offing myself.

      Farewell fair PAN world. I shan’t cloud your portal again.

      MM

      Jan 20, 2011 at 12:30 am   rating: 7  small thumbs up

       
    • #41.4   Chesire cat

      I liked this comment because you talked about offing yourself and well I liked that.

      Jan 20, 2011 at 6:27 am   rating: 2  small thumbs up

       
    • #41.5   BrianS

      Cat I’m assuming you’ve had a job in your life, and that in the course of that employment you noticed that a sort of caste system develops.

      Understand that, rightly or wrongly, the servers are below everyone but the busboy / hostess in that system. A waiter taking a cook to task is at best wasting their time, and at worst sabotaging themselves. And managers, in my experience, tend to favor the cooks, who depending on the restaurant have earned “cred” through having an education in culinary arts, or (at lower end places) through staying long enough to get into the kitchen.

      Managers often view wait staff as easily replaceable unskilled labor. As a waiter I had to watch out for myself, make friends in the kitchen, and review my plates before delivery.

      To do the job well is NOT easy, and to be honest, it’s not something everyone can do.

      Jan 20, 2011 at 7:55 am   rating: 11  small thumbs up

       
    • #41.6   Chesire cat

      Thanks Brian for you honest and thoughtful opinion. That is the right way to discuss this type of stuff with people.

      I can understand what you mean about maybe the poor servers are at the mercy of the cooks. That is unfortunate. But as you said it was your job to “review your plates before delivery”. That is all I ask of my servers. Maybe also like you said making friends in the kitchen is a good idea because you can say “Hey make sure to not put bacon on this order because the lady is being fairly insistent on that, thanks” and it gets taken care of.

      So it sounds like you were a good server who figured the system out. Some of the other posters on here, not so much.

      Jan 20, 2011 at 9:42 am   rating: 1  small thumbs up

       
    • #41.7   2damoon

      cheshire cat will never get it.

      Jan 20, 2011 at 2:33 pm   rating: 16  small thumbs up

       
     
  • #42   dave

    Wow ! what a train wreak!
    It started with trainwreak is like I am so badass that I spit in peoples food!
    People are like really? How could you?
    TW: Yeah I am such a bad ass! I know other bad asses too who do this ok? So you better be tipping as I dictate or else!
    People: Tsk, Tsk. Shame on you, you disgusting, lowly person. It’s wrong!
    TW: I know it’s wrong but I am not lowly. I spit in people’s food but I have other standards. I am not lowly.
    People: You should be ashamed of yourself for doing such disgusting thing instead of being proud of it.
    TW: I am not proud! I am just saying that I am a badass you stupid people.
    People: But you are proud of your dirty actions!
    TW: I AM NOT PROUD! HOW MANY TIMES I HAVE TO TELL YOU!?I AM NOT PROUD, I JUST LIKE TO BE KNOWN AS BADASS!
    People: *Ha! It’s fun. Let’s fuck with him* You are proud of your lowly actions. That is so shameful.
    TW: I AM NOT! Fine. I will fake apologized. I really want to be bad ass. I am mature now

    Mean while people all over the thread. Ha ha ha! look at that lowly train wreck who is proud of spitting in food!
    TW now all over the place: I am not proud! I was just immature. I want to be known as bad ass. I am not proud! Stop saying that!

    MissLiley: TW I will try to understand you even though you are totally wrong in spitting people’s food.
    CB: TW, you should not fuck with commneters at PAN.
    TW: Somebody! CB! MissLiley! Get me out of this fix. MissLiley, I kind of admit that it was not a good idea. CB, I wanted to be a bad ass just like you. I thought that if I say something disgusting PAN people would worship me. Clearly that is not the case. This back fired in such a bad way, next time I will change my screen name when I comment again on PAN. I still want to be known as bad ass. Don’t you think people are wrong in calling me disgusting?
    TW to all other people: You guys are dumasses! Leave me alone! :cry:
    I AM NOT PROUD, I JUST WANTED TO BE KNOWN AS BAD ASS YOU KNUCKLEHEADS!
    :cry: :cry: :cry: :cry: :cry: :cry: :cry: :cry: :cry: :cry: :cry: :cry: :cry: :cry:

    Jan 19, 2011 at 11:52 pm   rating: 20  small thumbs up

    • #42.1   modernmonk70

      Yup, Dave, that about sums it up.

      Me: badass trainwreak (sic) that wanted to be worshipped on PAN. Oh, how life’s aspirations have once again slipped from my grasp….

      Should I? Naw…I really shouldn’t. Ok, maybe I should…For old times sake.

      Sorry.

      One more fake apologized (sic) for the road.

      Jan 20, 2011 at 12:37 am   rating: 7  small thumbs up

       
    • #42.2   Canthz_B bang

      Sorry, the mold that made me is broken.

      Well, not broken, but not bearing children any longer! :-P

      Jan 20, 2011 at 1:37 am   rating: 2  small thumbs up

       
    • #42.3   Divvitar

      It’s a sad state of affairs when the actual PA note thread takes a backseat to the arguments on PAN. Ok, no it’s not. It’s kind of fun, like watching a trainwreck! :P

      Jan 20, 2011 at 1:52 am   rating: 2  small thumbs up

       
    • #42.4   Canthz_B bang

      No, had something to do with dog poop receipts in holiday cards being flushed down toilets, right?

      Jan 20, 2011 at 2:09 am   rating: 2  small thumbs up

       
    • #42.5   anglophile bang

      Loved the summary, dave. Wish I could have had a more starring roll in it, but unfortunately just as I was about to vilify monk a bit more, I had to actually work at work.

      Anyway, kudos. I lol’d.

      Jan 20, 2011 at 4:19 pm   rating: 3  small thumbs up

       
    • #42.6   park rose bang

      You’re fine, monk – they gang up sometimes, and I know ‘em and love ‘em, and often thumb ‘em. ;-)

      Oh, I can’t say I have read many of any comments. They’re all a little familiar, somehow.

      Jan 21, 2011 at 9:33 am   rating: 1  small thumbs up

       
     
  • #43   neo

    Pertaining to the actual note: These people are rude, no matter how sucktastic their service was. It’s one thing to not leave a tip, but it’s just a sign of a complete lack of decency to call your waitress a rude name on on your receipt. What were they, twelve? Honestly.

    I personally would never intentionally leave no tip. There have been times when I’ve almost (and maybe even completely) forgot to leave a tip and had to rush back to the table after paying my bill to drop some cash for my underpaid waitress. Because of my fear that I may have accidentally walked out without leaving a tip, I tend to overtip, even if my service was subpar. I must admit, though, that I’ve never had a terrible experience with a server…I guess you get respect when you give it, huh?

    I’ve worked in retail for the past four years, and I know I’m more inclined to be helpful to a customer when they ask politely for something rather than treat me like I’m personally withholding merchandise from them. Before I get jumped on, let me say that I would never be rude to a customer! I’m more likely to burst into tears than to snap back (speaking of which, tears make a rude customer suddenly more polite…though I’d rather have them continue to be rude, as crying in public is just plain humiliating).

    As for the arguments between the users: Monk, I understand what you were saying and that you weren’t justifying it or being proud. It’s still disgusting, and forgive me if I think a bit less of you knowing that you did something so gross. All the people continuing to harp on it are being silly. However, I disapprove of your troll-like inclination to comment on every post made by Chesire or CB, whether the post pertained to you or not. Of course, Chesire and CB aren’t completely innocent of that inclination, either. Sometimes it’s best to take the high road…even on the internet. :3 Still, thanks for the entertainment!

    Jan 20, 2011 at 4:42 am   rating: 3  small thumbs up

    • #43.1   FeRD bang

      I personally would never intentionally leave no tip.

      I agree with that, but only because there’s too much ambiguity in leaving no tip. Did you just forget? Did someone steal it off the table? (Hey, I’m sure it’s happened.) Are you not familiar with the concept? Or do you just feel like shafting the server?

      On very rare occasions, though (maybe just 2 or 3 in my life), I’ve wanted to very clearly and obviously express my complete lack of gratitude in the face of absolutely abysmal service. So I very deliberately left a “gratuity” of something like 2¢ or 3¢. IMHO it’s a much better way of driving the point home than scribbling rude insults on the credit card receipt. Hit ‘em where it hurts!

      (And, again, let me be clear that it takes a monumental lack of customer service, to justify doing that. It’s not a proper response to the service being slow because they’re slammed/understaffed, or your server getting something wrong and having to fix it, or feeling like they were in a bad mood and taking it out on you. It’s only in situations where it seems like the server is going out of their way to mistreat me and sabotage my dining experience, and I feel it’s unprovoked ­— because, yes, there have also been times when I felt like someone in my party was being an ass to the server, who became (understandably) annoyed — that I’d be infuriated enough to leave a “fuck you” tip.)

      Jan 20, 2011 at 5:57 am   rating: 3  small thumbs up

       
    • #43.2   Chesire cat

      I am the same way as far as if I believe I forgot to leave a tip or actually did forget to leave a tip, I go back and make sure I tipped and if not I rectify the situation. It has happened a couple times and I felt horrible about it. When a tip is earned I am more than happy to give it. So happy that if I forget I am going all the way back as soon as I realize and making sure they get their tip.

      Jan 20, 2011 at 6:32 am   rating: 0  small thumbs up

       
    • #43.3   Canthz_B bang

      So sorry, neo, I have the bad habit of contributing when I’m in a conversation.

      Guilty as charged. :-)

      Jan 20, 2011 at 7:14 am   rating: 1  small thumbs up

       
    • #43.4   BrianS

      The problem is that most people are very good at avoiding responsibility for their actions.

      Whether you leave no tip, or an insulting tip, most servers will assume that you, and not they, are the problem.

      Having been there, I have a few policies on tipping.

      Regardless of the restaurant, base tips start at $5 per person in the party. Waiters and waitresses don’t work less hard carrying your drinks and plates just because the price is different. If the check requires a higher tip than that, I go with 20% as my base.

      For serviceable but disinterested service, the stuff where the person is clearly going through the motions, it drops to $4 pp or 15%. Do the minimum acceptable, get the minimum acceptable.

      If the server is very good, but not “ZOMG what great service”, it goes up to 25%.

      I will not tip less than 15% or more than 25% without speaking to the manager on duty first, to either praise or complain. Two reasons for this:

      1. If the service wasn’t so bad to be worthy of complaint…then the service wasn’t so bad.

      2. Now the waiter/waitress knows why I chose not to leave a tip. They may well still divert the blame to me in their head, but at least they know I’m not just a jerk.

      Jan 20, 2011 at 8:21 am   rating: 6  small thumbs up

       
    • #43.5   Chesire cat

      Can I date you? Just kidding.

      You sound very intelligent and your well thought out posts make a lot of sense. Thanks for your input.

      Jan 20, 2011 at 9:45 am   rating: 0  small thumbs up

       
    • #43.6   GhostWriter bang

      Are you telling me that if you go to TGIFridays with three friends/family, order a pair of the “2 for $20″ dinner combos, and your server does “the minimum acceptable,” you are still going to leave a $16 tip? …and a good server is going to get a $20 tip??

      I disbelieve most of the Big Spender stories listed here, but this one I disbelieve most of all.

      Jan 20, 2011 at 10:13 am   rating: 5  small thumbs up

       
    • #43.7   bethc

      MM come back on another PAN even if it is under a different name. People just dont like to hear the truth about dining out. It scares them and so they took it out n you.

      Jan 20, 2011 at 11:38 am   rating: 7  small thumbs up

       
    • #43.8   BrianS

      Ghostwriter, I don’t really care if you believe me or not. But yes, in the situation you described my tip would be $16.

      The waiter brought 4 drinks with however many refiles, 2 appetizers, and 4 dinners. The cost of those items doesn’t impact how much work the server had to do to get them. The fact that I got a discount on them doesn’t effect how much the server worked to get them.

      Take away the discount, and you’re looking at $15 per dinner and another $15 for both apps. Add drinks and you’re looking at $80-$90 for dinner for 4. The $16 isn’t far off 15% for that, even if you only paid $50 for the meal.

      Oh, and Chesire Cat…if you can get my wife to agree, I’m up for it. :)

      Jan 20, 2011 at 12:25 pm   rating: 1  small thumbs up

       
    • #43.9   dave

      Yeah I second bethc. Please come back. The entertainemnt you provided was fucking delicious. (WotV forgive me but situation calls for it) Even if you change your name we will know. The whining bad assary (yeah made that up. See how unique you are!) is not too common.

      Jan 20, 2011 at 1:14 pm   rating: 6  small thumbs up

       
    • #43.10   GhostWriter bang

      Ever notice that when people take the time to post, “I don’t really care what you think…” they are really telling you that they do secretly care? …and for that reason, I am touched, Brian.

      Jan 20, 2011 at 1:28 pm   rating: 5  small thumbs up

       
    • #43.11   Chesire cat

      Oh if she is anything like you, she can come too. wink wink hah

      Jan 20, 2011 at 5:19 pm   rating: 0  small thumbs up

       
    • #43.12   neo

      Lol, CB, there’s a difference between “contributing to a conversation” and “popping into a conversation to insult someone who annoys you.”

      Goodness, maybe I should just keep my opinion to myself next time if I’m going to be attacked for one sentence! XD Kidding. Your sarcasm amuses me.

      Jan 20, 2011 at 9:33 pm   rating: 5  small thumbs up

       
    • #43.13   Canthz_B bang

      neo, I didn’t “pop into” the conversation at #28 et.al.

      I started it at comment #28 simply by saying that I tip, and I tip even better when I get really good service. That tips are earned, not an entitlement. Servers HATE that shit…but it happens to be just as true as MM’s point that servers sometimes tamper with food.
      The intended result was achieved. Debate ensued.

      I had every right to respond to MM…because MM said (s)he wished I’d return (see #28.18, smartass). Well, I returned. Made a wish come true, if you will. That’s a good thing, right? ;-)
      MM also said (s)he learned how to behave on PAN from me (#28.21), so responding was not out of line.
      I think I have every right to respond to someone who calls me self-righteous and a douche-nozzle for simply exercising my rights to both determine how much I tip and have an actual opinion on this matter…don’t you? Especially when that person is so self-righteous and such a douche-nozzle that they’d expectorate into a patron’s drink, say they did so often, say they’d do it again and then say they’d never do so now because they know it’s wrong and they aren’t proud of having done it in the first place. Pots should never call kettles black.
      Hell, you responded to me, and I did much less to you, right? Or are you just as full of shit?

      Sorry, no amusing sarcasm was included in this comment. :roll:

      Jan 21, 2011 at 7:06 am   rating: 1  small thumbs up

       
    • #43.14   BrianS

      GhostWriter, I think everyone here would agree that you are touched.

      (I kid, I kid.)

      I will admit that I’m in a financial position that I can tip like this without it being a hardship. I do understand that not everybody is in that position.

      Jan 21, 2011 at 9:44 am   rating: 0  small thumbs up

       
    • #43.15   Russian

      BrianS, you really are quite the charmer!

      It would be nice if everyone here was as reasoned and mature as you. That said, it wouldn’t be nearly as much fun.

      Jan 21, 2011 at 10:03 am   rating: 0  small thumbs up

       
    • #43.16   FeRD bang

      @#43.12 (neo): “Attacked”? That seems a bit… hyperbolic. (And the fact that you say “kidding” to retract the statement doesn’t negate its fundamental inaccuracy to begin with.) The most aggressive label I would ascribe to CB’s reply is that you were “responded to”. (Horrors!) Heck, he even included an insincere apology! 8)

      …And I see BrianS already beat me to it (#43.14) in pointing out that GW is a bit “touched”. Curses! I suppose I shall now commence fawning over him, as appears to be the norm here. (Seriously, people, get a room!) ;)

      Jan 21, 2011 at 11:04 am   rating: 2  small thumbs up

       
    • #43.17   anglophile bang

      I’ve been trying to get GW alone in a room for years now, and have failed miserably. :(

      Jan 21, 2011 at 2:18 pm   rating: 3  small thumbs up

       
     
  • #44   Ms. Snark

    WTH is it w/ tipping?

    Forget the “food would cost twice as much” or “they chose a job based on tips” – and today many an underemployed professional would rebut that – it’s the way it is. Right or wrong, good or bad system .. you go to a service restaurant tipping is part of it. You don’t want the service, don’t go. Now skimping on crap ass service, fine and feel free to let management know your server sucked. Skimping b/c it took one minute and forty-five seconds to refill your beverage you’ve been sucking down like no tomorrow, not so fine. I’ll go back to my corner, STFU now.

    Jan 20, 2011 at 12:38 pm   rating: 14  small thumbs up

    • #44.1   Canthz_B bang

      I’ll be honest. I will decrease the amount I tip because of sub-standard service…but I will NEVER tell the manager my server did a bad job.

      I don’t want anyone to lose their job. That job may be all that stands between their kid getting a good education or having a decent place to live.

      GOD! I cant stand people who think it’s OK to do something that could get someone fired or in trouble…unless they are totally incompetent in their duties.

      With me, they’ll get a lesser tip, but in the long run they’ll continue working and make some honest money at least.

      Jan 21, 2011 at 7:44 am   rating: 1  small thumbs up

       
    • #44.2   BrianS

      I can’t agree.

      First off, most of the time one complaint is insufficient to get someone fired. So a normally OK server who’s having a bad day isn’t going to lose their job. And if they are consistently bad they deserve to.

      Secondly, the business has a right to know how it’s employees are doing. It’s generally thought that people tell 10 times as many people about a bad experience than a good one. One truly bad server can tank public opinion of a restaurant, harming all the employees.

      Jan 21, 2011 at 9:48 am   rating: 5  small thumbs up

       
    • #44.3   FeRD bang

      Yeah, but isn’t it also the business’s responsibility to know how its employees are doing? If any manager has a truly poor server working for them, and first learns of it only when a customer decides to actively complain about it, doesn’t seem to me that manager’s doing their job very well.

      I’ve had occasions when a server wasn’t doing a particularly great job for whatever reason — new on the job, just plain shitty, who knows? — and the restaurant manager materialized seemingly out of nowhere to, well, manage the situation and make sure things got sorted. Whether he picked up on our dissatisfaction, or was shadowing that server in anticipation of possible problems, or simply made it his business to check in with every table, it didn’t require that we go tattling to the principal before there was any oversight.

      I’m the same as CB… I’m just not going to go complaining to the manager about my sever, normally. Not unless I got a fork stabbed tines-deep into my shoulder, or something! I just feel it takes really exceptional circumstances to warrant that level of escalation. However, if the manager comes by and actually inquires — “makes the first move”, as it were — then I’m probably inclined to be a bit more forthcoming. At the very least, I’m not going to lie for the server, and say everything is hunky-dory when it isn’t.

      (…OK, maybe if he’s really cute, I would. I’m weak in many ways!) ;)

      Jan 21, 2011 at 11:28 am   rating: 2  small thumbs up

       
    • #44.4   BrianS

      I’m not advocating running to the manager every time your waiter is a little bit slow or lackluster. But if there were significant issues, (the kind that would make you consider withholding a tip), that’s something that I will talk to a manager about.

      (You are absolutely right however that the manager also needs to be proactive in observing their staff.)

      Jan 21, 2011 at 12:47 pm   rating: 1  small thumbs up

       
    • #44.5   Madrias

      In this, I’m the same as CB: the worst I’ll do is reduce my tip. Or if there’s a comments box, I’ll mention my service wasn’t “as great as it could have been” so that the server won’t get fired.

      The worst I’ve done: a 1 cent tip because the person was an ass to me since the moment I was seated. 15 minutes to get a soda, with 10 tables other than mine seated, is lengthy, but not out of line. Getting my appetizers cold, not a big deal, but definitely puts you at minimum tip of 15%. My meal being cold, I sent it back. Got it back with lettuce added, I sent it back again as it wasn’t what I ordered. Now we’re at a 5% tip.

      She comes back, slams my plate down, says, “Don’t send it back again.” and walks off. Being as it was wrong, again, I upended the plate onto the table, smashed the ketchup covered bun onto the seat next to mine, left a penny on the table (the customary ‘fuck you’ tip), and paid while talking to the manager, who comped me all but the drink from my meal.

      I also haven’t gone there again since.

      Jan 21, 2011 at 7:45 pm   rating: 1  small thumbs up

       
    • #44.6   Canthz_B bang

      I suppose it all depends. If all restaurant managers are the assholes the servers commenting here always say they all are, then one complaint could cost a job.
      If restaurant managers are fair-minded people contrary to what we are repeatedly told by servers, they might just get a verbal warning…but enough people complaining (usually unfounded complaints anyway), and someone’s getting fired.

      I just don’t want to be the straw that breaks the camel’s back is all.

      Not sure who generally thinks what (source?), but I share information about good restaurants with my friends at about the same rate as I warn them away from bad ones.
      But that’s speaking only for myself.

      Jan 22, 2011 at 12:22 am   rating: 2  small thumbs up

       
     
  • #45   Wayne

    I’m with Reservoir Dogs Mr. Pink on the whole tipping issue. Tips are bonuses, not mandatory EXPECTED extras on top of the bill.

    I sure as fuck don’t expect/demand/whinge about being entitled to tips in my job! And yes, it is most DEFINITELY an underpaid “service” related job. As is ANY job where someone has to “serve” you in some capacity.

    Jan 20, 2011 at 8:30 pm   rating: 2  small thumbs up

    • #45.1   The Elf

      Tips (in restaurants, in the USA) occupy a weird category where they are both earned and expected. Yes, they are technically optional. Bad service can very well result in a zero tip. Good service should result in a good tip. In that way, tips are earned. At the same time, the pay scales and the way server pay is taxed indicates that a 15% tip is very much expected. It is the social custom. So, IMHO, you should be tipping a minimum of 15% unless there is a very big problem. I’m not talking about “my drink ran dry” or the “steak was underdone” kind of problem. I’m talking catastrophically bad. To do anything else is rude.

      Jan 21, 2011 at 8:26 am   rating: 6  small thumbs up

       
    • #45.2   FeRD bang

      Further complicating the issue is the policy many establishments have, of automatically adding a pre-computed gratuity (usually a “standard” figure like 17%) to the bill for parties over a certain size.

      (I don’t know for certain what the logic behind that is. I imagine it may be to protect their servers from getting shafted by the well-known group dynamic wherein everyone puts in the “fair amout” for their portion of the check, the money is all pooled, and invariably it somehow comes up at least $20 short of the total.)

      Jan 21, 2011 at 11:36 am   rating: 1  small thumbs up

       
    • #45.3   The Elf

      I’ve heard that’s exactly why the policy has become popular. I personally hate it, because my usual tip is 20% (rounded up to the dollar) and now I have to back out the 17% or whatever and then calculate the 20% of post-tax pre-tip total and the figure out the difference and then add it to the check. That’s way more math than I want to do on a fun night out, especially if I’m a few drinks in.

      Jan 21, 2011 at 12:46 pm   rating: 0  small thumbs up

       
    • #45.4   BrianS

      That’s pretty much it.

      When a server has a large party, it usually dominates their time. Instead of tips from 5 different tables, they are getting tipped from one. Now if the one table tips to average, that’s not a problem.

      But for some reason, (pop psych tells me it’s the anonymity of the group that let’s them loose their inner cheapskate), groups don’t tend to tip as well as their individual components.

      That said, I still hate mandatory gratuities. But I understand them.

      Jan 21, 2011 at 12:59 pm   rating: 0  small thumbs up

       
    • #45.5   Chesire Cat

      If gratuity is automatically added on-that is fine but I won’t tip more even if I would have had it not been added on. I think that is a risk they take by adding it on. Sure it may help you from getting stiffed but on the other hand it might keep you from getting extra too.

      If I feel service was lacking with the automatically added gratuity then I will ask to speak to the manager and explain that I don’t feel the server earned the whatever % gratuity and that I want to tip less than that.

      Fortunately for all involved that has never happened. I usually get better service when I have automatically added gratuity for some reason. Go figure.

      Jan 21, 2011 at 4:02 pm   rating: 1  small thumbs up

       
     
  • #46   modernmonk70

    The universe is a strange and mysterious place. I just watched the Big Bang Theory from this past Monday, January 17th – Season 4 Episode 13.

    http://www.cbs.com/primetime/big_bang_theory/video/?play=true&pid=iTRZRww68Tb1B20p7seZX_m2QFuQoTB7

    Please, I beg of you all, go watch it. Just the first 3 minutes.

    Thank you.

    Jan 21, 2011 at 2:38 pm   rating: 2  small thumbs up

    • #46.1   laurajean

      Very, very, funny. I’m glad you didn’t leave, MM.

      Jan 21, 2011 at 6:09 pm   rating: 1  small thumbs up

       
    • #46.2   Heroin

      I totally thought about this ridiculous comment stream when I watched Big Bang Theory last night. Spitting in food is gross, blah blah blah.

      Don’t act like an entitled prick and people won’t treat you like one.

      Jan 21, 2011 at 6:36 pm   rating: 3  small thumbs up

       
    • #46.3   Madrias

      Well worth the watch (ended up watching the whole thing). I almost hate to say it, but I know how you feel, and I’ve done similar (not in food service, but when I used to shovel driveways, if you stiffed a pre-planned payment, I would pack all the snow behind your car.)

      That being said, if I ever jump down your throat on an issue, well, I’m very strong-minded, but willing to listen.

      Jan 21, 2011 at 7:50 pm   rating: 3  small thumbs up

       
     
  • #47   Miss Ash

    Sad. Hopefully the non-tipper felt better afterward.

    Jan 21, 2011 at 10:00 pm   rating: 0  small thumbs up

     
  • #48   Daniel

    That tip was fucking delicious …

    Oh Jesus, I’m sorry, I know I shouldnt have said it … I just couldn’t take any more of the “tip thread” … especially as a current and longtime server … please forgive me!

    Jan 21, 2011 at 11:02 pm   rating: 1  small thumbs up

     
  • #49   Springs1

    modernmonk70
    “If your server orders your food correctly – without bacon (and FYI, I’m a vegetarian, too), but the brain-dead stoner linecook isn’t paying attention and the food runner, who is not your SERVER, isn’t paying attention and brings it to you, you are an absolute bitch if you withhold money from the server because of it!”

    No, it’s being **FAIR**, because that person was in our service as far as anything the server doesn’t have to TOUCH to notice the mistake, even if it’s not our server. We tip for the **SERVICE**, NOT WHO in the service messed up. Also, we don’t know if the order was put in correctly as well. Let’s say my server did, SO WHAT?

    My service has been affected, WHY shouldn’t the tip be ? WHY aren’t you tipping out of the tip you get from us the ones that DO deliver the food correctly. NO ONE SAID YOU COULDN’T. Most restaurants have other servers running each other’s food instead of food runners, which means they don’t get tipped at ALL for running the food out wrong.

    I know at the Chili’s where I live, they have other servers running each other’s food, NOT food runners. That means there is NO INCENTIVE to DELIVER the food obviously correctly, which on a baked potato, most likely you could SEE bacon. This wasn’t an undercooked steak, this was something OBVIOUS it sounds like.

    Withholding some money will make service better when you report the problem to the managers. It will make more teamwork to see that people are taking off for OTHER TEAM MEMBERS messing up their tip and visa versa since it’s other servers running each other’s food. That means that server that ran the baked potato with the bacon wrong has another lazy server not reading the tickets either. Why should they read the ticket? It’s not their money on the line, so they don’t care.

    “But to penalize the server is patently unfair.”

    It’s unfair for the customer to pay for bad service. THAT is what is unfair. It’s UNFAIR that you aren’t tipping that person that runs the food to our table at least a couple of bucks for doing the job that you weren’t able to do due to serving other customers. Shouldn’t THEY deserve the tip for “SERVING” me the food and NOT YOU as far as serving me the food goes part since you didn’t do that? For real…

    “Why do you need to hold someone responsible?”

    Because we are paying our HARD EARNED MONEY, that’s why. I want to see a good amount of money going to good service, not to bad.

    Jan 21, 2011 at 11:47 pm   rating: 6  small thumbs up

    • #49.1   modernmonk70

      Having said all of that, do you feel better now? Good. Like I said, feel free to be who you are (which in this case sounds like someone who justifies their shitty tipping ala Chesire Cat) and just know that your food handlers will remember that you left a $1 on $50 for WHATEVER your excuse is.

      Jan 22, 2011 at 8:52 am   rating: 4  small thumbs up

       
    • #49.2   RanCH DReSSing

      I was wondering where you were, Springs!

      Jan 22, 2011 at 2:13 pm   rating: 18  small thumbs up

       
     
  • #50   Springs1

    modernmonk70
    “After all, their coworkers, the food runner monkeys, for which the server monkeys also are apparently responsible, are the ones who brought her highness the bacon”

    That’s the point, that the other server or food runner BROUGHT IT OUT, that means since it was an error that didn’t have to be TOUCHED to notice the mistake and the order was put in correctly by the original server, that means the other server or food runner was COMPLETELY at fault for the customer RECEIVING the problem, NOT THE COOKS.

    NO COOKS LEFT THE KITCHEN YOU IDIOT!! What an idiot to blame it on the cooks for something obvious to the EYES, it’s either another server or your server that’s to blame for an obvious error getting to your table, because the cooks don’t bring the food to your table.

    Jan 21, 2011 at 11:53 pm   rating: 2  small thumbs up

    • #50.1   modernmonk70

      I just want to be sure I understand. Are you asserting that the cooks, who MADE THE FOOD, are not at fault? Did I get that right? Its the server’s fault for the cook COOKING the food and putting bacon on it?

      Hmmm…Anyone wanna take bets that this person is a failed line cook?

      Jan 22, 2011 at 8:46 am   rating: 4  small thumbs up

       
    • #50.2   Springs1

      modernmonk70
      “I just want to be sure I understand. Are you asserting that the cooks, who MADE THE FOOD, are not at fault? Did I get that right? Its the server’s fault for the cook COOKING the food and putting bacon on it?”

      YES, because it was an issue that got to MY TABLE that was OBVIOUS TO THE SERVER’S EYES THAT THEY DIDN’T HAVE TO ***TOUCH*** A THING TO NOTICE THE MISTAKE!!

      http://www.eatinglv.com/2010/01/outback-steakhouse/?show=gallery

      The picture on the right you can CLEARLY SEE BACON WITHOUT TOUCHING ANYTHING, that means if that were the case in the situation that the food didn’t magically come from the cooks, did it? It came from another server, so the other server CAUSED the problem to be at my table. A non-lazy server would have caught that mistake since the order was put in correctly and **CHOSE NOT TO SERVE IT**.

      The cooks or expos are only initially at fault. It’s WHO BROUGHT AN OBVIOUS PROBLEM TO MY TABLE IS THE ISSUE HERE SINCE THE ORDER WAS PUT IN CORRECTLY!!

      ANY IDIOT WITH COMMON SENSE KNOWS THIS!! Obviously, you have NONE!!

      Jan 22, 2011 at 1:04 pm   rating: 2  small thumbs up

       
     
  • #51   Springs1

    Jenn
    “They may not put something on the plate because they didn’t read the ticket carefully.”

    That doesn’t mean you have to BRING that plate to my table with something obviously missing or obviously wrong, does it?

    Jan 21, 2011 at 11:56 pm   rating: 2  small thumbs up

     
  • #52   Springs1

    Jenn
    “I had a person order a chicken entree with no bacon because of religious purposes.”

    Was it covered up by anything? I can understand if it was not to fault you since you put in the order correctly, but if you could see the bacon WITHOUT TOUCHING ANYTHING, that’s YOUR FAULT FOR SERVING IT WRONG!! You have a written order and you compare it to the food. That’s WHY you get a tip, is mostly to get the food as correctly to the table as you can control. THAT you CAN control if it’s not covered up by anything.

    Jan 22, 2011 at 12:01 am   rating: 2  small thumbs up

    • #52.1   modernmonk70

      Enjoy your spit.

      Jan 22, 2011 at 8:40 am   rating: 13  small thumbs up

       
    • #52.2   Springs1

      modernmonk70
      “Enjoy your spit.”

      Enjoy your non-existant or low tip for being so LAZY to check over things.

      Enjoy your outing when YOU have issues at YOUR TABLE, HOW DO YOU FEEL WHEN YOUR SERVICE IS BAD FROM ANOTHER SERVER? DO you still feel like tipping 20% or more? I doubt that seriously.

      Jan 22, 2011 at 9:00 am   rating: 3  small thumbs up

       
     
  • #53   Springs1

    modernmonk70
    “(which in this case sounds like someone who justifies their shitty tipping ala Chesire Cat) ”

    NO, we tip very well IF we get good service. When the service sucks, WHY shouldn’t the tip reflect it so the server will get what is deserved in either case a reward or a punishment. Even if you didn’t take my food wrong to me such as in the case of the baked potato with bacon that has obvious bacon on it when you put in the order correctly, think about when it’s YOU that is the customer how YOU FEEL!! Do you really feel you should tip well just because your server didn’t cause the issue that another server did?

    I would like to know, how YOU feel? Do you eat out much, because it sounds like you don’t?

    I just gave $20 to 2 of my favorite servers at a restaurant I frequent for christmas and it wasn’t counting the tip either, which was over 20%.

    We also have given many of times the servers that BUST ASS for us over 20%, usually around 25% at times or more.

    We tip well, but you have to **EARN**your pay, it’s not a right. You can’t be lazy.

    I understand your server can’t control another server bringing out something obviously wrong, but understand that the customer is tipping you on the service, which you aren’t willing to take ANY part of your money out your own pocket to tip that person, so WHAT do you expect that other server to do? Do you expect them to *CARE* about a table they won’t see a tip from to check the food? If you PAID them a couple of bucks at least, you’d give them an INCENTIVE to not ruin your tip, but you are too selfish to do that, aren’t you?

    You expect another server to help you out when they aren’t getting PAID to. That’s stupid.

    So it’s up to YOU to pay them so they WILL try hard such as when they deliver your table’s food, they will ask if they need anything else such as refills and if their food looks ok instead of just serving-n-run.

    Jan 22, 2011 at 9:09 am   rating: 2  small thumbs up

    • #53.1   modernmonk70

      First, its obvious that:

      1) You have no reading comprehension skills. I’M NOT A SERVER.

      2) You’ve never worked in a restaurant. You have no idea who gets tipped by the server. When I worked at a 5 star restaurant 15 years ago, we tipped the hostess (ridiculous but I didn’t make the rules), cocktail server (all drink service), food runner (all food to the table), bartender, busser (clears dirty plates, sets tables) AND sommelier (even if people only drank water). SIX PEOPLE who got paid out of MY TIPS regardless of how much a tight-wad like you withheld because your steak was over done or your drink was empty for more than 2 minutes – things for which I wasn’t responsible (cocktail server = drinks, cook = steak).

      3) The rest of your diatribe has nothing to do with being a good server who will check back on you.

      “Do you really feel you should tip well just because your server didn’t cause the issue that another server did? ”

      Yes. I don’t place blame on someone for something that is not their fault. It sounds like you do. Do you beat your kid when your dog shits the floor? I mean, after all, someone HAS to be punished for it, right?

      “You expect another server to help you out when they aren’t getting PAID to. That’s stupid.”

      Yup, teamwork sure is stupid.

      “We also have given many of times the servers that BUST ASS for us over 20%, usually around 25% at times or more.”

      People who say things like this are generally the most difficult to please. There’s always a check list of reasons why you had to reduce the tip, isn’t there?

      How do I feel when things go wrong? Well, since I’ve done the job and know the pitfalls, I tip the server well if the problems weren’t caused by them. If they caused the problem by taking the wrong order or not trying to fix the problem, I’ll still tip ‘em – maybe only 10%. I’VE NEVER STIFFED A SERVER – EVER. If my service was so bad that I was going to have to stiff them, I actually ask the manager for another server. That’s all. No stiff, just ask for a difference person. But, I’ve probably only done that once or twice – ever.

      15% for just barebones, mediocre service – 20% for average service – 25% for good – 30% to 50% for exceptional service.

      I’ll repeat myself for the umpteenth time.

      If you are a regular customer at an establishment and you consistently find reasons to not tip properly, the problem is YOU. And as such, if YOU keep patronizing these places despite your apparent inability to get the service you expect, you may very well be getting some “freebies” that you weren’t expecting.

      Jan 22, 2011 at 10:29 am   rating: 9  small thumbs up

       
    • #53.2   anglophile bang

      Nice of you to join us, Springs. I, for one, feel honored.

      Jan 22, 2011 at 11:07 am   rating: 9  small thumbs up

       
    • #53.3   Springs1

      modernmonk70
      “2) You’ve never worked in a restaurant. You have no idea who gets tipped by the server. When I worked at a 5 star restaurant 15 years ago, we tipped the hostess (ridiculous but I didn’t make the rules), cocktail server (all drink service), food runner (all food to the table), bartender, busser (clears dirty plates, sets tables) AND sommelier (even if people only drank water). SIX PEOPLE who got paid out of MY TIPS regardless of how much a tight-wad like you withheld because your steak was over done or your drink was empty for more than 2 minutes – things for which I wasn’t responsible (cocktail server = drinks, cook = steak). ”

      I know that the CHAIN restaurants such as Chili’s and Applebee’s for example have other servers running each other’s food that they DO NOT get a tip. I was TOLD this by people on the internet that worked at Applebee’s and MANAGERS even, which one was at Chili’s, the other at Fox and Hound.

      I wasn’t talking about a 5-star restaurant either if you saw that I did talk about Chili’s for example, since this was a CHILI’S experience that the OP was talking about.

      Are you sure it was out of your tips or out of SALES? In most restaurants, it’s SALES, NOT the tips. I have read ONE person out of many that said they had to tip out of their tips. If that were true that it was out of tips, then if the person doesn’t leave any, you wouldn’t have to pay anything to the other server. I think it’s out of SALES that you tipped out, because that’s how the CHAIN RESTAURANTS OPERATE!!

      Let’s say you really did have to pay, SO WHAT? Why not offer more as an INCENTIVE like an extra couple of bucks? It would make the person do MORE than an AUTOMATIC AMOUNT NO MATTER WHAT THAT THEY GOT?

      If it’s from sales, that’s not our issue. That’s an issue between you and your employer.

      “how much a tight-wad like you withheld because your steak was over done”

      I don’t get steak very often, maybe once or twice a year, which I have only had ONCE a steak underdone, which I assumed the server put in the order correctly. In other words, I didn’t take it out on their tip or them even verbally because of it.

      I know most of the time when something is or isn’t the server’s fault. In that case, I don’t know for sure if our server put in the order correctly, but since she didn’t take the blame by admitting so, I assumed the cooks messed my steak up, NOT HER, because I had to LITERALLY CUT INTO THE STEAK TO KNOW THAT IT WAS REALLY RED. This wasn’t bacon on top of a baked potato that you could see without touching the food. This was something you couldn’t know.

      The cook isn’t in my service to take points off, but if I have another server bringing out an obvious error for which my server put in the order correctly, THE OTHER SERVER WAS INDEED AT MY TABLE, which means that person WAS IN MY SERVICE that COULD have PREVENTED the problem from getting to my table, but didn’t.

      “3) The rest of your diatribe has nothing to do with being a good server who will check back on you.”

      Yes it does, because the other server messed up your tip if it’s an obvious error that the other server didn’t have to TOUCH the food to notice the mistake or mistakes.

      “Yes. I don’t place blame on someone for something that is not their fault. It sounds like you do.”

      I had this really happen a number of times.

      One time I will talk about, my husband and I had another waitress bring out an open-faced burger without bacon that was ordered extra crispy even with pickles on the side of the plate that I ordered no pickles, and the ranch was missing. The ranch could have been brought out by my server BEFOREHAND, so that’s 100% my server’s fault I didn’t receive that since it needs no cooking. I honestly feel my server didn’t put my order in wrong that much to have 3 mistakes, especially bacon ordering it extra, extra crispy, there’s no way she messed up putting the order in wrong.

      Well, anyway, I am so sick of the lazy people as well as tired of this happening at ALL restaurants, so I wasn’t nice about it to this other waitress. I said “I said I ordered bacon, I ordered no pickles” I didn’t even tell her about the ranch, because luckily I had some leftover from the appetizer. This was her MEAN response: “I’M NOT YOUR SERVER!”

      Do you feel that I should tip well, because OUR SERVER wasn’t the person that was MEAN AT OUR TABLE IN OUR SERVICE? Should I be forgiving for when I had the appetizer br0ught out the 2 ranches weren’t there that COULD have been 100% prevented by my waitress for the waiter that brought out the appetizer to have told me “Your waitress will get them for you.” There’s no teamwork, so why bother bringing out out the food then, because it doesn’t matter if it’s hot if I don’t want to eat it since it’s not correct, does it?

      Her tip was like 8%. She caused the condiments issues to arise. I have had servers VOLUNTARILY OFFER to bring those ahead of time. Some said they didn’t want to forget, another said “They won’t have all of that, would it be ok if I brought them out ahead of time?”

      She didn’t cause the number one thing that was a huge problem, the bacon, but the tip is for the ***SERVICE***, NOT the PERSON IN THE SERVICE that didn’t cause the problem.

      At that restaurant, the manager confirmed, there’s no tipping out other servers that run the food. They don’t get tips, so that’s why there’s no incentive to get it right.

      The manager told the other server she needed to check her attitude at the door and to READ THE TICKETS. There’s no way she read the ticket, NO WAY to miss 3 things, which one of them was EXTREMELY OBVIOUS to the eyes on an open-faced burger, considering I doubt my server messed up putting in the order that much, for real.

      The cooks or expos aren’t in my service, so that’s why I don’t take off points for them, but for the people that DO come to my table, I do take off for. I don’t care if it’s a manager, if the manager is serving me, that’s just like another server running the food wrong, no difference.

      “Do you beat your kid when your dog shits the floor? I mean, after all, someone HAS to be punished for it, right?”

      Your child and your dog are personal things you love. I don’t LOVE the person serving me that is a stranger you idiot!! HOW CAN YOU COMPARE PERSONAL ISSUES WITH BUSINESS ISSUES?

      Also, if the dog shits the floor, no one is paying for service in that situation, so you can’t compare this.

      People pay a tip for *****************SERVICE****************, NOT FOR THE PERSON IN THE SERVICE THAT DIDN’T CAUSE THE ISSUE!!

      Think about it, in both times, my server didn’t bring me food. The manager even fixed the bacon and the ranches were fixed by the server, but through her own fault. So what did she do for her money to get a good tip anyways? She wasn’t there MOST of the time. She gave us refills, took our order, gave us the check, and rang the check up, but she didn’t bring us our appetizer or our entrées. So WHY should she get 20% when things went wrong? Some of the stuff could have been prevented by HER by bringing out those ranches BEFORE the food came out.

      So my point is, WHY shouldn’t I take off the tip if most of the service I am tipping for in general has to do with the FOOD being correct to the table?

      The other server is the person being mean FIRST by NOT COMPARING THE TICKET TO THE FOOD which would be **CARING** about WTF they are SERVING YOU!! By that waitress showing she didn’t care WTF she handed me if it was right or wrong, shows HER BEING MEAN FIRST, so I talked down to her as she treated my food, like DIRT!! She didn’t care if my order was right knowing the bacon was missing on an open-faced sandwich of all things with pickles on the plate, so WHY should I be nice to her?

      I have been nice about the mistakes to others, but when it’s that many, that shows the lack of CARING AND EFFORT, so WHY shouldn’t that waitress deserve a meanness back, huh? She DESERVED to get bitched at for not DOING HER JOB by COMPARING THE TICKET TO THE FOOD.

      “I’VE NEVER STIFFED A SERVER – EVER.”

      The server will NEVER LEARN if they do really horrible that you pay them anyways. That’s stupid.

      Ever heard of positive and negative reinforcement?

      Jan 22, 2011 at 11:16 am   rating: 4  small thumbs up

       
    • #53.4   modernmonk70

      That was just one big, long justification for being a pain-in-the-ass shitty tipper.

      “Put this on the side, bring that beforehand. I don’t care if the cook messed up, or if the other server was a bitch, the person who gets the tip is to blame…Blah, blah, blah.”

      Here’s the bottom line. You sound like a bitch. You probably run your server to death for every little thing. You probably tip poorly. All I can say is…

      If you are as demanding as you appear, you probably get a little sumpin’ sumpin’ every now and then.

      Besides, you can’t even taste the spit.

      Jan 22, 2011 at 3:38 pm   rating: 8  small thumbs up

       
    • #53.5   Canthz_B bang

      No, not JUSTIFICATIONS, just the REASONS for it. :-P

      Where have I heard that before? What’s wrong with this picture?

      MM: “I didn’t justify doing it. I gave the REASONS WHY IT HAPPENED.”

      MM “That was just one big, long justification for being a pain-in-the-ass shitty tipper.”

      MM: “And for the record, I am clearly unaware of what justification versus reasoning means.”

      “I love it when a plan comes together!”
      —Hannibal Smith

      How about “contradiction”? Aware of what that means, are you? :mrgreen:

      Jan 23, 2011 at 1:31 am   rating: 2  small thumbs up

       
    • #53.6   The_Contradiction

      Personally, I like these quotes better.

      “I am an asshole.” – Canthz_B (28.29)

      “I’m just full of shit.” – Canthz_B (28.33)

      CB, you are THE GOD of PAN. You rule this land and everyone here bows before your superior intellect. They cower as your swift keystrokes show no mercy when you eviscerate comments.

      However, I’ve got a pretty good feeling that a lot of people agree with you – you are an asshole who is full of shit. But you take pride in it so you’ve got that going for you.

      MM was fairly accurate when he called you a douchenozzle. I’d say you were more of a “fucktard” really.

      Jan 23, 2011 at 10:02 am   rating: 8  small thumbs up

       
    • #53.7   Canthz_B bang

      Personally, I like that you dragged your ass out of the woodwork to attack me personally while making no pretense of having any opinion about the actual topic everyone else is talking about here. Any attack on you would have to be a personal attack, also having nothing to do with the subject at hand…save that for the schoolyard, OK?

      If you believe that I’m both an asshole and full of shit, how can you christen me the god of PAN?
      I’ll accept the crown (only temporarily), but with reservations explained later.

      You don’t have to like CB to agree with the points he makes. If the Devil himself tells you the Earth goes round the Sun in approximately 365.25 days, does that make it false?

      PS: sticks and stones may break my bones, but names will never hurt me, because I’m rubber and you’re glue…anything you say bounces off me and sticks to you :-P

      PPS: MM, don’t tell us in advance when you plan to change your name on PAN…”The_Contradiction” was a really good choice of a new moniker, quite fitting indeed, even if not very creative. Next time, use “Saran Wrap”, because you are so very transparent!

      Oh, here’s your hat again, you keep accidentally dropping it into my ring.
      Not to worry, I’ll always hand you your hat.
      I cannot accept a crown offered up by the usurper of his own throne. ;-)

      Jan 23, 2011 at 3:00 pm   rating: 3  small thumbs up

       
    • #53.8   kimmy78

      Cantz, I didn’t even see that PPS coming!

      Modernmonk7 your a loudmouthed coward!!

      Your still spitting in drinks just doing it now on the internet.

      Jan 23, 2011 at 3:52 pm   rating: 1  small thumbs up

       
     
  • #54   The Elf

    Threads like this make me grateful that I cut my teeth on retail, not food service. Sounds to me like it was the lesser of two evils. Let’s make that three evils, since I’m pretty sure janitorial work is loads of fun too.

    There are days, and this is one, where I feel that it should be mandatory to put in a year at some shit job to get idea of how much people can suck so that you don’t become that person when you get older and actually have money.

    Jan 22, 2011 at 9:35 am   rating: 3  small thumbs up

    • #54.1   Chesire Cat

      My husband worked all three. Mcdonalds at like 16 and 17. Grocery store cashier and bag boy at 18 and 19. Cabinet shop sweeper upper at 20. Janitor at 21. He finally finished college and worked himself up to his proper job.

      Guess what? He still won’t tip or will lower a tip if the service is less than great. Ever thought about the fact that when you work a lower job like that you think “Hey if I could do a better job than this, which I did, what is this person’s excuse?”

      Jan 22, 2011 at 1:15 pm   rating: 2  small thumbs up

       
    • #54.2   modernmonk70

      Great, two people who’ve never done the job but “could do it better” feeding off each other’s tight-waddery. You deserve each other.

      Jan 22, 2011 at 6:34 pm   rating: 5  small thumbs up

       
    • #54.3   Springs1

      monkmonk70
      “Great, two people who’ve never done the job but “could do it better”

      We could do it better, because we wouldn’t be so stupid to trust another server to do a job they weren’t getting PAID for to do correctly without paying them.

      “tight-waddery.”

      Tipping 20%-30% isn’t being tightwad by a LONG, LONG SHOT!!

      Jan 23, 2011 at 11:23 am   rating: 0  small thumbs up

       
    • #54.4   Chesire cat

      Nice blowing off what I said and my ample evidence that my husband has pretty much served plenty of times in the dregs of society jobs and he still expects good service if they want a good tip.

      Jan 23, 2011 at 3:10 pm   rating: 1  small thumbs up

       
    • #54.5   modernmonk70

      I didn’t blow it off. Its not relevant.

      If you’ve never done a job that pays based on the whims of your “master” for the next hour and not how well you’ve actually performed your job, you won’t understand.

      If you make a tiny mistake at your hourly job, they don’t withhold an hour of pay. If you make a big mistake at your job, they don’t withhold 2 hours pay. If your co-worker makes a mistake, they don’t withhold YOUR pay. If your boss had a bad day and just felt like being a dick, he doesn’t withhold your pay.

      I would compare your lack of experience to when people say “until you’ve had kids, you don’t understand how much you can love someone”. Walk a mile in their shoes and then come back and tell us. We’d love to hear your experience.

      Jan 23, 2011 at 3:49 pm   rating: 3  small thumbs up

       
     
  • #55   Springs1

    modernmonk70
    Another thing:
    “People who say things like this are generally the most difficult to please.”

    People who say that are LAZY that they don’t want to ((WORK)) for their money.

    How hard is it to get the order correctly as you possibly can, be nice if you do make a mistake by apologizing, getting refills in a timely manner meaning not make me wait 5 minutes for one coke unless you are triple sat or something like that(meaning if it’s slow, there’s no excuse for you to get someone to get our refills if you have to go to the bathroom or something like that.).

    I am not referring to YOU, since you aren’t a server, just as if you WERE one.

    “There’s always a check list of reasons why you had to reduce the tip, isn’t there?”

    NO, lots of times I have been forgiving. It depends on how the server HANDLED the problem. For example, if the waitress would have APOLOGIZED instead of saying “I’m not your server” as well as fixed the mistakes, OF COURSE the tip would have been higher, like 13% or so instead of 8%. The fact that she did neither showed a lack of caring and effort.

    One time, a waiter admitted he forgot to put our appetizer order into the computer. He profusely apologized twice saying “I’m SO SORRY” as anyone should that would have done a major mistake like that. He offered some chips and salsa which was a menu item, not free at this restaurant. Anyway, I said which is so true, we didn’t want anymore food and would rather have something off the bill. He got us $5 off the bill. The tip was 16% BEFORE the discount. If he would have not done ANY of that such as apologizing, offering us something else, etc., he would have gotten stiffed. I saw WHY he forgot. He HUGGED a woman I saw. He had time to do that, play around, but not time to do HIS JOB!! So that’s why he would have gotten a stiff. If I was seeing him bussing ass and would have done this, even if he didn’t apologize or anything, maybe a dollar or 2, but he wouldn’t have completely been stiffed as he would have if he would have done nothing to make up for the issue he caused that he had time for, but was too busy playing around.

    So you see, while 16% wasn’t a wonderful tip, NOTHING can make up for our time lost. We waited twice a long for the appetizer due to a waiter that worried about hugging someone he knew instead of putting the order into the computer. We had ordered the appetizer when we were greeted, so that’s partially how he forgot since it was a separate time when we weren’t ordering our entrées.

    Was I forgiving, YES, because every single thing he did, I would have done. I would have profusely apologized before and after wards. I would have offered something for free. So he deserved a decent tip. He would have had 19% if I would have seen him bust ass and not been playing around. He CAUSED his own problem by not doing his job.

    There’s a checklist, but sometimes servers don’t make anything on the checklist that they do as they are supposed to be doing, so they get their good tip.

    Not everyone makes the problems on the checklist.

    Jan 22, 2011 at 12:35 pm   rating: 2  small thumbs up

    • #55.1   modernmonk70

      The fact that you remember so many specific instances shows one thing…the problem is mostly YOU. Scarier is that you remember EXACTLY the percentage of tips in these instances, as though it were a HUGE part of your life.

      You think you are right and that’s the only thing that matters.

      Jan 22, 2011 at 3:41 pm   rating: 9  small thumbs up

       
    • #55.2   Springs1

      modernmonk70
      “The fact that you remember so many specific instances shows one thing…the problem is mostly YOU. Scarier is that you remember EXACTLY the percentage of tips in these instances, as though it were a HUGE part of your life.”

      Because it’s a PERSONAL issue with me. You are an uncaring person to me, it will be there back to you. What goes around, comes around.

      NO, the problem is MOSTLY YOU TYPE OF LAZY ASS, UNCARING ASSHOLES THAT ONLY CARE ABOUT **YOUR** F’ING MONEY AND NOT THE CUSTOMER AS IF THAT WERE YOUR FOOD!!

      Jan 22, 2011 at 9:02 pm   rating: 2  small thumbs up

       
     
  • #56   Liz

    These comments were even worse than I thought they would be.

    Jan 22, 2011 at 1:31 pm   rating: 12  small thumbs up

    • #56.1   SiulaGrande bang

      I should have known after reading the other mammoth tipping thread that this would get nasty, but it’s like Flanders fucking Field in here.

      Also, the lengthy essay-style posts with all the caps and exclamation points remind me of a Glenn Beck rant. My head hurts now.

      Jan 23, 2011 at 2:31 pm   rating: 9  small thumbs up

       
     
  • #57   roo1601

    I just noticed that the first receipt already has a comp of $18.73!! They then only paid half of the already comp’d meal!

    I would have followed them out, taken down their tags and called the cops.

    Jan 22, 2011 at 2:08 pm   rating: 2  small thumbs up

     
  • #58   DW

    Team MM for me.

    During high school and college, I was a server at both a chain restaurant and at a big, fancy catering hall. I saw more straws licked before going into sodas, silverware wiped with dirty napkins, french fries licked, food from the floor (called “floor spice”), than any of you care to know. I never did it, but I watched it done every day by servers and line cooks. Do not fuck with your server as you don’t know how many people have behaved poorly before you sat down and you may be that straw that breaks the camel’s back that day. Servers also remember who is a tool and who isn’t. And if you’re holding your server accountable for how your food is plated or made, you’re being a jerk. Servers order and *sometimes* serve – they do not cook, they do not plate, they often don’t even run their own food many times. And people make mistakes – cooks, servers, bartenders. Apparently the only perfect folks out there are the customers.

    I hope that Chesire Cat and Springs1 get EACH OTHER as customers when they go to the big diner in the sky and the line cooks make everything wrong that they order. Perhaps then they could show each other how its done.

    MM, I know your pain. I didn’t like when you spit in the food, but I understand where that comes from. It’s funny how the one awful thing you did 15 years ago (and admit was wrong) is the thing that the asshats latch on to to justify their really bad tipping.

    What a fun thread to read when one is home sick.

    Jan 22, 2011 at 8:52 pm   rating: 7  small thumbs up

    • #58.1   Springs1

      DW
      “hey do not cook, they do not plate, they often don’t even run their own food many times. And people make mistakes – cooks, servers, bartenders. Apparently the only perfect folks out there are the customers. ”

      If the mistake is obvious and it’s another server bringing out the food to the customer’s table, usually it’s not a mistake, it’s really that the server didn’t COMPARE THE TICKET TO THE FOOD since it TRULY WASN’T **THEIR*** MONEY ON THE LINE!! Think about it. NO PENALTY OR REWARD for BRINGING it out obviously right or even offering refills as ONE ODD TEAM PLAYER did at Outback OFFERING US REFILLS even though he wasn’t our server. Some other servers even if we asked for something said “Your server will get that” and they won’t even TELL our server even or get it as they SHOULD or at LEAST if it’s something they can’t do themselves, put in the order for it or tell the server at least.

      Plating their own food has ZERO to do with service, because the person plating the food does NOT, DOES NOT, DOES NOT, DOES NOT ***BRING** the food to our table, therefore, an error that anyone doesn’t have to *TOUCH* to notice the mistake is the fault of the person bringing it out, unless OF COURSE if it’s another server that is bringing it out that the original server that took the order put in the order wrong. We have had this happen before where our waitress at an Applebee’s ADMITTED to our FACES she put in ribs when she should have put in my husband’s burger order. She was triple sat, but the thing was, she decided to take all 3 orders and then go to the computer which IS DELAYING OUR FOOD since we were the FIRST table out the bunch. Also, the fact that I ordered a sandwich made my order delayed as well since she put in ribs, that means my order got delayed as well as my husband’s since ribs DO take LONGER TO COOK.

      QUIT THE TALKING ABOUT **PLATING** the food since mostly ALL things like that is OBVIOUS to the EYES if it’s wrong or not as long as it’s not another server running the food where the ticket was wrong, of course.

      No, it’s not mostly mistakes, it’s LAZY ASS SOB’S that DON’T ******TRY THEIR VERY BEST**** TO *****SERVE***** IT TO YOU AS CORRECTLY AS THEY CAN, AND YOU KNOW THAT IS THE GOD’S TRUTH!! Especially, when it’s another server that isn’t getting any money, WHY SHOULD THEY CARE, HUH? Their money is NOT ON THE LINE. They have their OWN tables that are TIPPING to care about.

      Jan 22, 2011 at 9:12 pm   rating: 3  small thumbs up

       
    • #58.2   modernmonk70

      Wow. Just wow. That’s a lot of craziness right there.

      You eat spit.

      Guaranteed.

      Jan 22, 2011 at 9:19 pm   rating: 9  small thumbs up

       
    • #58.3   Springs1

      DW

      http://www.aroundhawaii.com/lifestyle/food/2007-08_good_food_or_good_marketing.html

      Let’s say I ordered sour cream with the cheese fries in the second picture, just because the EXPO didn’t “PLATE” it correctly doesn’t mean you have to ********SERVE******** it to me incorrectly plated you MORON, LAZY STUPID ASS IDIOT!!

      Let’s say if the FORTH FOOD PICTURE PLATE I ordered no cheese at all on the mashed potatoes, you can CLEARLY NOTICE it there is cheese or not, so unless you are NOT my server and the ticket is wrong, you are at fault for ***********SERVING*********** me that cheese you idiot!!

      I don’t have to be a server to have F’ING ASS COMMON SENSE STUPID IDIOT!!

      Jan 22, 2011 at 9:23 pm   rating: 2  small thumbs up

       
    • #58.4   SiulaGrande bang

      Do you ever stop screaming? I’m not taking sides here, but your posts are kind of hard to look at.

      Jan 23, 2011 at 2:36 pm   rating: 6  small thumbs up

       
     
  • #59   Springs1

    modernmonk70
    “Wow. Just wow. That’s a lot of craziness right there.

    You eat spit.

    Guaranteed.”

    Since I RARELY get sick, does it matter, STUPID ASS? I mean seriously, I have drank after people before, SO WHAT if I don’t get sick? FOR REAL, DOES IT MATTER?

    Jan 22, 2011 at 9:27 pm   rating: 2  small thumbs up

    • #59.1   modernmonk70

      Good, as long as you are ok with it. Step 5 is “Acceptance”.

      Jan 22, 2011 at 9:43 pm   rating: 10  small thumbs up

       
     
  • #60   Springs1

    DW
    “And if you’re holding your server accountable for how your food is plated or made, you’re being a jerk.”

    HOW if the customer can notice this without TOUCHING A THING? Tell me that, HUH? That’s not being a jerk, that’s having COMMON SENSE NOT TO *********SERVE********** it to me wrong, LIKE DUH!!! (UNLESS OF COURSE IF THE ORIGINAL SERVER PUT IN THE ORDER WRONG AND IF YOU AREN’T THE ORIGINAL SERVER THAT TOOK THE ORDER). YOU ARE A LAZY ASS, STUPID IDIOTIC PERSON as well as an UNCARING EXCUSE FOR A HUMAN BEING as if YOU would want your food wrong the first time around, YEAH RIGHT, I believe it when I see it?

    Jan 22, 2011 at 9:42 pm   rating: 1  small thumbs up

    • #60.1   Anon

      Well Mr. Customer, I am no longer a server but when I was I checked every plate and food VERY rarely went out wrong BUT the kitchen would very OFTEN make it wrong (says on the ticket no cheese, they would still put cheese, etc). I would get them to remake it before it goes out but wouldn’t you know, the customer was always just as pissed to wait as they would be if i had brought it out wrong. Serving is a no-win situation as liason between a bitchy cook and a crabby customer. No wonder I don’t do it anymore.

      Jan 23, 2011 at 11:45 am   rating: 3  small thumbs up

       
    • #60.2   Springs1

      Anon
      “I would get them to remake it before it goes out but wouldn’t you know, the customer was always just as pissed to wait as they would be if i had brought it out wrong. Serving is a no-win situation as liason between a bitchy cook and a crabby customer.”

      I understand that it takes longer, but it takes EVEN LONGER if you make a trip to my table to bring it, make me repeat parts of my order that was wrong, and then you have to go back to the kitchen, so it’s always better to save time by checking over it BEFORE you leave the kitchen, because obvious food mistakes are VERY, EXTREMELY COMMON. It’s not like it rarely happens, especially condiments I have the MOST problems with of anything.

      As far as the customer complaining, you waiting to put in their order on purpose due to not putting in the order as quickly as you could have(of course in a fair manner, meaning, if you just took my table’s order, but table 5′s food is ready, by all means, deliver table 5′s food before putting in my order, but what I mean is some servers will buss a table or VOLUNTARILY ask customers things without being called over BEFORE going to that computer to put the order in. THAT is my beef.

      If you did everything possible in a fair manner to get the customer’s their food in a timely manner, it isn’t right for the customer to get crabby or bitchy for things not in your control. While I know they do, I don’t blame my server for things out of their control, so I can’t control those people.

      Yes it sucks that they weren’t happy about their wait, but it would be 10 times worse if you brought that obvious problem to the table only to delay things even more. You don’t agree?

      Jan 23, 2011 at 12:47 pm   rating: 1  small thumbs up

       
    • #60.3   Chesire cat

      Anon: See in that situation I would not dock your tip if you came out and explained to me that you put the order in right but the cooks did it wrong and you are having them correct it posthaste but wanted to let me know about the reason for the delay. I would be totally cool about that and know it was not your fault. I may have a word with the manager about their cooks but it would not be your fault.

      So yes, you can win with the customer by being honest. I would rather you do that than bring it out wrong to me and set it down in front of me because then I get the big let down of thinking my food is here Yay! only to be like awwwwssss and have to send it back. Plus since people do sometimes tamper with food like MM said, I don’t like having to send stuff back even if I am polite about it. So I would rather my server catch the mistake and have it remade before bringing it out to me.

      Jan 23, 2011 at 3:18 pm   rating: 2  small thumbs up

       
    • #60.4   Anon

      As much as it is great that you guys wouldn’t blame the server for that situation, other people will. But not my problem anymore, I thank God I got out of that. But now when I go to restaurants I tip WELL unless the server is obviously incompetent andéor rude. As long as they make an effort and are friendly, they are doing their job and donèt deserve to have to pay to serve me my food.

      Jan 23, 2011 at 3:44 pm   rating: 1  small thumbs up

       
     
  • #61   Springs1

    Modernmonk70, Jenn, and DW:

    Think about it with COMMON SENSE ***WTF*** you RECEIVE A TIP. It’s because you CHECKED OVER THE FOOD FOR CORRECTNESS and did what you were in control of such as condiments.

    If it’s another server, shouldn’t they get PAID from YOU to get the customer’s refills, tell you their order by having to go to you if they ordered a bar drink or ranch or whatever?

    I mean seriously, it’s NOT a “FAIR” system, that if you work as a team, the other servers running the food to your tables won’t do it back at ya due to not getting a PENNY even of the tip even. It’s not fair, but YOU CAN MAKE IT FAIR IF YOU DECIDED TO TELL THEM TO KEEP TRACK OF WHICH TABLES THEY GAVE CORRECT SERVICE TO, which you can find out from the customers since some customers will tell you what happened. That means, you can decide to pay them 2 dollars or so or maybe even 3 if they OFFERED REFILLS HELPING **YOU** OUT when their tables weren’t getting served or you can be a SELFISH SOB, it’s YOUR CHOICE to have bad service happen, because when YOU run another server’s order, do YOU HONESTLY, HONESTLY, HONESTLY, COMPARE EACH TICKET TO EACH PLATE PER DETAIL, I DOUBT THAT SERIOUSLY SINCE IT ISN’T ***YOUR*** MONEY ON THE LINE, AM I RIGHT OR WHAT LAZY ASS, UNCARING BITCH? I am referring to ALL of you 3.

    Jan 22, 2011 at 9:50 pm   rating: 2  small thumbs up

    • #61.1   modernmonk70

      See 58.2

      Jan 22, 2011 at 9:55 pm   rating: 0  small thumbs up

       
     
  • #62   ShellyB

    Heck, we got lousy food and lousy service for breakfast this morning and still left a great tip. The restaurant was packed to the gills so we figured it was what caused the bad food and slow service. However, we decided not to eat there again because that is the second time we’ve had a bad experience there.

    Jan 22, 2011 at 10:27 pm   rating: 2  small thumbs up

    • #62.1   Springs1

      ShellyB
      ” lousy service for breakfast this morning and still left a great tip. ”

      That’s why service is lousy today, due to YOU STUPID ASS IDIOT PEOPLE THAT ***PAY*** PEOPLE TO DO A UNCARING, LOUSY JOB. If they would get hit in their pockets as it should be, they’d learn MORE and you KNOW that’s the GOD’S TRUTH not to do that sort of thing again. You admitted you tipped well due to bad service. Well if you get bad service from that particular server again, YOU WELL ***DESERVED*** IT, STUPID BITCH!!

      WHAT do you really EXPECT BACK if you tipped well regardless, MORE OF THE SAME, LIKE DUH????

      Jan 22, 2011 at 11:45 pm   rating: 1  small thumbs up

       
    • #62.2   Canthz_B bang

      Bad food. Bad service. Repeat customers. Packed house.

      I need to open a crappy eatery in that community right away!!

      Wait, was this a soup kitchen?

      Jan 23, 2011 at 3:35 am   rating: 4  small thumbs up

       
    • #62.3   ShellyB

      Wow. Seriously? I do believe Springs1 has reached a whole new level of crazy. Congrats. :D

      “Before you speak, ask yourself: Is it kind, is it true, is it necessary, does it improve upon the silence?” -Shirdi Sai Baba.

      Some people in this room need to learn to let go of things beyond their control.

      No, it was not a soup kitchen. It is a hole in the wall type diner that is close to home which is why we decided to give it a second try despite the first time being bad.

      I worked as a waitress at high and low-end restaurants and refuse to tip poorly regardless of what the service is like. I don’t really care what Springs1 has to say about the matter or how many foul-mouthed accusations he hurls. He’s still the one with anger and control issues while I’m the one who’ll continue living happily on my terms.

      Good luck with your cardiac problems. It’s clear that you’ll need a bit of luck to survive in a few years if a simple post by an anonymous stranger on the internet can upset you to the point where you feel ranting aimlessly is your only outlet.

      Peace.

      Jan 23, 2011 at 12:03 pm   rating: 6  small thumbs up

       
    • #62.4   Springs1

      ShellyB
      “He’s”

      I am a woman btw.

      “the one with anger and control issues”

      What control issues? Shouldn’t the customer have the full control of when they want things or how they want things since THEY are **PAYING*** their server, huh? While some things you can’t control, a lot of things you can is my point.

      Jan 23, 2011 at 12:25 pm   rating: 2  small thumbs up

       
    • #62.5   ShellyB

      You’re welcome to tip as you see fit. My money is mine to do with as I choose. That’s your control issue.

      I believe the Universe has enough love, peace and joy for all. A little temporary inconvenience may be able to ruin others’ days but I choose to laugh and remember that life is now and now is all any of us is promised.

      “THEY are **PAYING***”
      Money isn’t that important in my life. I have enough to be happy, generous, and kind. I see no need to use it as a lever on others. I suppose that is simply a point of view I don’t see.

      Jan 23, 2011 at 12:39 pm   rating: 8  small thumbs up

       
     
  • #63   aaa bang

    Yesssss… I knew the tipping post would bring people otherwise uninterested in commenting on this site out of the woodwork to piss and moan at each other about how right they are and how wrong everyone else is and repeat the same three points a thousand times. This mindless web-bitching is giving me a lady boner. HNNNNNNNGGG.

    Jan 23, 2011 at 12:07 am   rating: 3  small thumbs up

     
  • #64   Jack

    It’s this simple: servers are paid tips for taking orders and bringing food to the table. If they do it wrong, tip suffers. If they don’t think it’s fair to get blamed for a mistake the cook made, then they should make sure they are checking food against the ticket before serving it. The end.

    Jan 23, 2011 at 3:43 am   rating: 2  small thumbs up

    • #64.1   Chesire cat

      Bravo!

      Jan 23, 2011 at 3:25 pm   rating: 0  small thumbs up

       
     
  • #65   Springs1

    modernmonk
    “long justification for being a pain-in-the-ass shitty tipper.”

    NO, TREATING THE SERVER EXACTLY AS THEY HAVE TREATED US!! That means by even if my original server didn’t bring us the obvious bacon on the baked potato, the fact that you aren’t PAYING that server anything to bring it out right, so YOU ARE CAUSING the server to have a REAL REASON to not check the food. WHY should they when they have their own TIPPING tables to take care of, huh?

    To say a “PAIN-IN-THE-ASS” you sound VERY, VERY, VERY LAZY, because anyone that wants to **EARN** their money LOVES when there’s more work to do. They don’t call that person a pain in the ass if they aren’t lazy, do they?

    What an UNCARING BITCH that only thinks about yourself!!!

    “You sound like a bitch.”

    NO, I am NICER than most servers even by saying “Thank you” when they bring me things and ask NICELY for something such as “Can I get another coke or Can I get another coke please” and even tell them “thank you” BEFORE and AFTER they get it even. I have even told many servers “Thank you” when they forgot something and they DIDN’T say they were sorry, how about that I was NICER than THEY WERE?

    “You probably run your server to death for every little thing.”

    No, I ask for MANY things at once, which the problem is, most don’t write the stuff down, so they end up forgetting something and most don’t even apologize for it even. They were too uncaring to TRY to remember it by being too LAZY to WRITE IT DOWN.

    A good example, a box, the check, a bag, and a coke to-go. One waitress forgot the bag and I just nicely said “Can I get a bag”, which she didn’t apologize.

    Servers are JERKS most of the time just like that uncaring bitch that didn’t WRITE DOWN those things if she has a bad short term memory and to not apologize is MEAN, plain mean.

    “You probably tip poorly.”

    I tip poorly if the service is poor. I tip well if the service is good. It’s all about the service.

    “Put this on the side”

    You sound like a VERY, EXTREMELY LAZY ASS UNCARING BITCH!! If I am ***PAYING*** YOU, you do as I ask, that’s **YOUR JOB***!!

    “bring that beforehand.”

    If you are forgetful, maybe you should bring out the condiments ahead of time to AVOID a mistake since that needs no cooking. You sound SO LAZY ASS, FOR REAL. It’s called a ******JOB******* for a reason. It’s not called “SIT ON MY ASS” is it?

    “I don’t care if the cook messed up, or if the other server was a bitch, the person who gets the tip is to blame…Blah, blah, blah.”

    I told you that if the cook messed up I wouldn’t blame the server. I don’t care if the other server was a bitch, because that person caused MY SERVICE to be shitty.

    When you have bad service from someone else, you’ll see how YOU feel, because it sounds like you never have experienced that, have you?

    Jan 23, 2011 at 12:03 pm   rating: 2  small thumbs up

     
  • #66   shwo! bang

    Oh, good. This whole argument is still going. I was worried that people might have found something better to do after five days of yelling. Carry on. Here’s a tasty lozenge for your throat.

    Jan 23, 2011 at 12:04 pm   rating: 2  small thumbs up

    • #66.1   Springs1

      shwo!
      “This whole argument is still going.”

      Do you agree with anything that I said since it is the truth?

      Jan 23, 2011 at 12:19 pm   rating: 0  small thumbs up

       
    • #66.2   shwo! bang

      S1:
      I meant the entire page of arguing, not yours in particular. I’m staying out of it all, because it’s clear that even a post stating “the Earth revolves around the Sun” would create a firestorm.

      Jan 23, 2011 at 12:41 pm   rating: 3  small thumbs up

       
    • #66.3   schwo!

      I AM THE REAL SCHWO!

      Jan 23, 2011 at 12:45 pm   rating: 0  small thumbs up

       
     
  • #67   Springs1

    modermonk70
    “If you are a regular customer at an establishment and you consistently find reasons to not tip properly, the problem is YOU. ”

    HOW? We didn’t cause the server to be lazy and uncaring, did we?

    Jan 23, 2011 at 12:17 pm   rating: 1  small thumbs up

     
  • #68   gawd

    Well, in Canada servers make $10.25 an hour. It isn’t a fantastic wage but it’s enough that I don’t feel the need to tip just because. Earn it and I have no problem tipping. I don’t think I have ever left without tipping, but it definitely isn’t always the 15% I normally tip.

    Maybe Yankee restaraunts should pay their servers more. It isn’t like they are hurting for cash in these big chains.

    Jan 23, 2011 at 12:21 pm   rating: 5  small thumbs up

     
  • #69   Springs1

    modernmonk70
    “If you are as demanding as you appear,”

    I am nice when I ask for things. If you think asking for things NICELY is demanding when you are GETTING PAID to do the job, you have something wrong with you then, it’s called LAZINESS and being VERY UNCARING!

    Jan 23, 2011 at 12:21 pm   rating: 3  small thumbs up

     
  • #70   Springs1

    ShellyB
    “refuse to tip poorly regardless of what the service is like. ”

    It’s uncaring people like you that CAUSE people like me to have bad service by paying them well NO MATTER WHAT. How will the server ever LEARN to try their best to not cause problems, huh?

    Jan 23, 2011 at 12:50 pm   rating: 2  small thumbs up

    • #70.1   ShellyB

      Hahahahahahahahaha

      *breathes*

      Hahahahahahahahaha

      Ya know what? I’m gonna just keep doing what I’ve been doing. If you honestly believe that anything you say or do is going to affect anyone else’s behavior in any long-term or meaningful way, I wish you luck.

      One day you may come to see that you only control you. Until then, may your sanity hold out. Oh. Too late.

      Jan 23, 2011 at 1:19 pm   rating: 11  small thumbs up

       
    • #70.2   ShellyB

      By the by, since when does caring only take the form of controlling others’ actions through reward and punishment? Someone got left behind at the operant conditioning laboratory, methinks.

      Jan 23, 2011 at 1:22 pm   rating: 6  small thumbs up

       
    • #70.3   Springs1

      ShellyB
      “since when does caring only take the form of controlling others’ actions through reward and punishment?”

      Since the servers want **US** customers to CARE ABOUT THEIR MONEY, that’s how, like DUH, it’s common sense, the server isn’t going to care about me, WHY should I *CARE* about their money, huh? It’s all about caring. It’s a 2-way street, not a ONE way street.

      Jan 23, 2011 at 1:30 pm   rating: 1  small thumbs up

       
    • #70.4   Daniel

      I have to agree with ShellyB; a server would have to virtually call my mother a whore and kick me a few times to get no tip at all, and yeah, maybe that’s because I’ve been in their shoes, and no, not by any stretch of the imagination do I think it propagates bad service.

      Look at this way: the cable guy around here does a horrible job – he still gets paid; the cashier at the local grocery store can be rude and perform horribly – they still get paid; hell, politicians still perform horribly and do a bad job – they still get paid. Servers – they can actually do a great job, and not get paid because of the cheap-ass morons on here who have obviously never waited tables a day in their life. When servers get “paychecks,” they are usually nothing – literally, they say zero dollars and zero cents, Ive gotten several. Because after taxes and insurance, they actually dont have anything left from the 2-3 bucks per hour they make (which often is far less than they are actually there, as many managers encourage servers to clock in and out as soon as possible in order to avoid overtime – which they have to do because a server knows the money is in the tips, not the hours). Oh, and even if you dont tip your server, they still have to pay taxes on what the government assumes you left them for YOUR meal … so you actually cost the server money.

      But all this is beside the point … stupid and cheap people will not be swayed by an endless tirade of arguments … wait tables for 2-3 months, and you will change your mind, otherwise, continue to be the kind of people servers hate. And yes, we usually CAN tell before we give you the check …. serving gives you a keen asshole-radar.

      Jan 23, 2011 at 3:26 pm   rating: 10  small thumbs up

       
     

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