Dear Bad Mood Customer

February 2nd, 2011 · 52 comments

“The Lakeview area doesn’t have the most convenient post office locations, so many people just stop in at this shipping center,” says Zach in Chicago. “This sign is well known in the neighborhood.” (Indeed, I’ve gotten photos of it from at least five different submitters.)

“The lady who served me seemed nice,” says Leigh, “but I guess people aren’t so nice to her.” Meanwhile, Casey, another submitter, says: “the little lady actually picks fights with customers! She charged me astronomical prices for shipping books and when I asked her about it, she started yelling at me.” I guess that’s the convenience charge?

Dear Bad Mood Customer if you don't like our price just go other place for your business. Don't make our day not peaceful by only less than $1.00 more and your dirty words. Life is so short to be ? by your too little. Thank you.

Dear Bad Mood Customer if you don't like our price just go other place for your business. Don't make our day not peaceful by only less than $1.00 more and your dirty words. Life is so short to be ? by your too little. Thank you.

related: Service with a snarl

FILED UNDER: "customer service" · actually totally reasonable · CAPS LOCK · Chicago · Clearly a non-native English speaker · high on highlighter


52 responses so far ↓

  • #1   Hawley

    I’ve got the mental image of the little lady, black Sharpie in-hand, tongue sticking out in concentration, making edit after edit to this wonderful sign.

    Don’t stop, little lady. Don’t stop til it’s just right!

    Feb 2, 2011 at 7:44 pm   rating: 39  small thumbs up

     
  • #2   bug

    my favorite part is the “price can be changed without notice” half-way covered by the other sign. how is one to notice that?

    Feb 2, 2011 at 7:48 pm   rating: 6  small thumbs up

    • #2.1   The Elf

      That’s the “without notice” part.

      Feb 3, 2011 at 12:08 pm   rating: 20  small thumbs up

       
     
  • #3   zenvelo

    gee, I thought the guy in suit and tie was being pleasant!

    Feb 2, 2011 at 7:54 pm   rating: 2  small thumbs up

     
  • #4   QWERTY

    My god, that woman is a bitch.

    Feb 2, 2011 at 7:59 pm   rating: 2  small thumbs up

     
  • #5   Rebekah

    I got a headache just trying to read these notices. Someone else should write these signs. BTW after 5 years working in customer service, I can promise you most people DO NOT pay attention to signs.

    Feb 2, 2011 at 8:11 pm   rating: 33  small thumbs up

     
  • #6   Karen

    What a mess!

    And the owners are blatantly violating credit card policy… they are not allowed to make a minimum-charge requirement. MC and Visa will not be pleased.

    Bet that gets them a sign of their own.

    Feb 2, 2011 at 8:18 pm   rating: 10  small thumbs up

    • #6.1   anglophile

      There’s a new law in effect that allows merchants to set a $10 or lower minimum charge.

      All it takes is a little googling.

      Feb 3, 2011 at 9:22 am   rating: 2  small thumbs up

       
    • #6.2   Mishka

      At the risk of sounding like an idiot, Anglo how did you do that with your text?

      Feb 3, 2011 at 2:53 pm   rating: 0  small thumbs up

       
    • #6.3   anglophile bang

      Mishka: Scroll down to HTML links.

      In my book, it doesn’t make you an idiot if you ask questions and show a desire to learn.

      Feb 3, 2011 at 6:13 pm   rating: 11  small thumbs up

       
    • #6.4   Odious

      But you can’t charge somebody’s card without permission later, just because you have it on file and because you hate your job. That’s theft.

      Feb 3, 2011 at 8:37 pm   rating: 9  small thumbs up

       
    • #6.5   Mishka

      Thanks! :)

      Feb 3, 2011 at 8:54 pm   rating: 0  small thumbs up

       
     
  • #7   JetJackson

    No shipping for you! NEXT!

    Feb 2, 2011 at 8:28 pm   rating: 41  small thumbs up

     
  • #8   reyelee bang

    Don’t ask how many stamps you need for your package. You need as many as I tell you.

    Feb 2, 2011 at 8:37 pm   rating: 19  small thumbs up

    • #8.1   FeRD bang

      Yeah, by far my favorite part of this is the assertion that weighing your frickin’ envelope is “free service”. I’m surprised they don’t charge a fee just for making them get up and walk to the counter!

      Feb 2, 2011 at 9:15 pm   rating: 5  small thumbs up

       
     
  • #9   Alicia

    It seems very worthwhile to get a 12-month membership.

    Feb 2, 2011 at 9:21 pm   rating: 2  small thumbs up

     
  • #10   Lisa

    It never ceases to amaze me how some people stay in business. Funny, but we have a very similarly crabby shipping place right around the corner from us. Either that business attracts ornery people, or they really do get a lot of crap from their customers.

    Feb 2, 2011 at 9:51 pm   rating: 5  small thumbs up

     
  • #11   Walker, "Tex" (a stranger) bang

    Psst. If you’d stop turning away customers, you could afford a new piece of paper when you want to change your sign.

    Feb 2, 2011 at 10:57 pm   rating: 30  small thumbs up

     
  • #12   strangelove bang

    I kinda like this, actually. It’s refreshingly honest: if you are alert (and in this case, dedicated) enough to read the sign, you have a pretty good idea what to expect. Not really PA, no smiley faces or assurances that this is for any greater social good or in the interest of and with concern for anyone’s self-improvement, at most it just includes a polite salutation & thanks.

    And it made me laugh. Most every other service place lives by the credo that the customer is always right, no matter how rudely, ridiculously, or inappropriately they behave, and must be ass-kissed to death by the staff with a smile and a “thank you.” God forbid a company should lose a dollar over respect for the person in the line of service fire— but that’s just from my experience in the field. So I find this hilarious to see. They called it, and as they point out, don’t bitch about their service charge, go elsewhere if you like!

    Feb 2, 2011 at 11:37 pm   rating: 9  small thumbs up

    • #12.1   farcical aquatic ceremony

      Jeez, I truly believe the customer ain’t always right, but by the time an innocent customer has navigated the gauntlet of signs to get to the service counter in this place, it’s like they’ve been yelled at incoherently for several minutes running for the sins of customers past.

      And exactly how far from other postal options IS this place??? And has no one ever heard of having the postal carrier pick up a package at one’s home? And even if my only other mailing option were the P.O. box on the corner, I’d rather only send gifts that fit into a standard-sized envelope for the rest of my life than deal with this woman. (Surely little kids wouldn’t mind getting 10 folded sheets of blank paper to color on for their b-day rather than a Barbie or a Tonka truck, right?)

      Feb 3, 2011 at 12:45 am   rating: 18  small thumbs up

       
     
  • #13   Divvitar

    This is certainly not UPS. It’s more like it’s run by an Asian Mafia. Skimming on credit cards, charging extra surcharges, probably over-charging for stamps also (don’t ask us how many you need). Yep, sounds like fraud to me!

    Feb 3, 2011 at 12:26 am   rating: 13  small thumbs up

    • #13.1   JustAsking

      What is overcharging for stamps?

      Feb 4, 2011 at 11:25 am   rating: 0  small thumbs up

       
    • #13.2   Divvitar

      Several years ago, I had one of those mailbox stores try to overcharge me for stamps. I threatened to report them to the USPS, because stamp prices are federally regulated.

      Feb 4, 2011 at 11:40 am   rating: 0  small thumbs up

       
     
  • #14   SP

    Wow. The postal service, FedEx, UPS and Visa/MC need to investigate this place. Fraud written all over it (and the badly written signs). That’s just pathetic.

    I’m sick of bad service. People have forgotten what good customer service is. I’m always nice to good service people, but when they act like this, I will take my business where it’s appreciated so I don’t reward bad service.

    What is a membership for shipping, anyway?

    Feb 3, 2011 at 12:41 am   rating: 24  small thumbs up

    • #14.1   farcical aquatic ceremony

      Judging from this person’s tenuous grasp of the English language, I’m thinking a ‘shipping membership’ means 50% off getting island scenes painted onto hideously-long fake nails–embedded Diamondique chips extra!–at her cousin’s salon next door and 25% off massage-with-’happy ending’ at her sister’s place 2 doors down!!

      Feb 3, 2011 at 12:59 am   rating: 13  small thumbs up

       
    • #14.2   Silence

      Wow, way to pull in the mildly racist, inaccurate asian stereotypes there.

      Feb 3, 2011 at 4:01 am   rating: 27  small thumbs up

       
    • #14.3   Grant

      Who said anything about Asian?

      Now…

      Ahhh. The evolution of customer service.

      Feb 3, 2011 at 4:18 am   rating: 4  small thumbs up

       
    • #14.4   kermit

      I’m not so bothered by a snippy lady, but the place is obviously in violation of at least one contract with the USPS.

      I actually made the mistake of renting a mailbox once from a USPS franchise. I wasn’t getting the mail I was expecting (or any mail at all) until one day the manager decided to stick a “vacant” sign in my mailbox.

      Turns out that the reason I wasn’t getting any mail was because the dumbass at the counter associated my name with one mail box number but gave me the key for another mailbox. When I asked the manager about this, I found out that if someone “loses” a key to a mailbox they rented (or just refuses to return it), they wouldn’t change the lock.

      Needless to say, I sent a couple of choice letters to USPS about this.

      Feb 3, 2011 at 6:41 am   rating: 2  small thumbs up

       
    • #14.5   anglophile

      FAC, just like Silence, I’d like to also register my astonishment that you would write a comment with such a thinly-veiled stereotype.

      You need to be a lot more explicit in the future with the bad stereotypes. We seem to have a lot of people who think they’re reading the Wall Street Journal here or something.

      Feb 3, 2011 at 9:15 am   rating: 18  small thumbs up

       
    • #14.6   farcical aquatic ceremony

      @ 13.2: Thanks! That’s exactly what I was going for : )

      @ 13.5: Thanks, Glo. I blame the drinking for being both offensive and not offensive enough at the same time…

      Feb 3, 2011 at 5:49 pm   rating: 3  small thumbs up

       
    • #14.7   JustAsking

      Fraud? Where is the fraud?

      Feb 4, 2011 at 11:26 am   rating: 0  small thumbs up

       
    • #14.8   Canthz_B bang

      I think saying it was an “Asian” slur is racist. Not all Asians are the same. Only a bigot would lump them all together, and who says it wasn’t say a Brazilian or Dutch slur?
      Or does Silence equate nail shops with Asians…a blatantly racist thing to do?

      I’d say more, but I have to get back to my shoe-shine box. Lawd noes we live ta spit ‘n polish…we’s got a cawlin’ fo’ dat! :-P

      Feb 6, 2011 at 12:48 am   rating: 2  small thumbs up

       
     
  • #15   AndreaC

    I’d trek to the next town over (50 miles away) before giving these people my business.

    This reminds me of an extremely popular restaurant we have here in my metro area. The woman that runs/owns it reportedly makes the best hamburgers this side of heaven. The catch? She takes her cues from the Soup Nazi. You MUST call her Ms Vivian. You MUST walk up to the counter and say “Good Day Ms Vivian” before approaching the order taking station. You will NOT complain about slow/no service. These rules are not printed or posted anywhere, but they are known to the regular customers. The kick? People actually do this!!

    I’d rather die of starvation.

    Feb 3, 2011 at 6:30 am   rating: 17  small thumbs up

    • #15.1   owlie

      Poor you, you have to call a lady ma’am to get her respect? The horrors!

      Feb 3, 2011 at 12:54 pm   rating: 0  small thumbs up

       
    • #15.2   AndreaC

      No ma’am. You have to call her by HER NAME. MS VIVIAN. And you MUST SAY Good Day Ms Vivian BEFORE you can walk over to the person that grudingly takes your order.

      I don’t need her respect or she mine. She takes MY MONEY. Or rather she doesn’t, cuz I wouldn’t touch her food with a ten food pole.

      Feb 3, 2011 at 6:15 pm   rating: 7  small thumbs up

       
    • #15.3   The Elf

      Yeah, I’m all for insisting on politeness in your own place, but that’s a little too Soup Nazi for me.

      Feb 4, 2011 at 8:02 am   rating: 1  small thumbs up

       
     
  • #16   Nahhh bang

    The one and only video rental store (closed years ago) in my little town was owned by a clone of this sign-writer. She tried to charge my son a $3 rewind fee once. On a DVD. We had words.

    Feb 3, 2011 at 6:44 am   rating: 32  small thumbs up

    • #16.1   amanda

      That is so hilarious, because I was just thinking the exact same thing. We had this little video rental place in town. It was before we got a Blockbuster or anything like that.

      I went in to get a membership. The ‘lady’ informed me that they were not issuing any new memberships. I was dumbfounded. I asked her again, and she said that, NO, they were not giving out any memberships and that NO I could not rent a movie. I don’t know how I got blacklisted from renting her crappy movies, but I did. I mean, how are you supposed to maintain a business if you don’t accept new clientele???

      No surprise that they went out of business a couple of months later. I just laughed when I saw the Going Out Of Business sign. What an idiot.

      Feb 3, 2011 at 10:56 am   rating: 11  small thumbs up

       
     
  • #17   membership

    On the other hand, that’s a pretty sweet price for a package receiving membership. I live in NYC and pay close to $300 for 6 months.

    Feb 3, 2011 at 9:08 am   rating: 0  small thumbs up

     
  • #18   Karnivax

    BAD SHIP YOU.

    Feb 3, 2011 at 9:18 am   rating: 31  small thumbs up

    • #18.1   TKD

      Yesss!
      The “Bad ___ You” meme starts to gain traction.

      How long before WotV starts to reply with offers of fornication?

      Feb 3, 2011 at 10:05 am   rating: 4  small thumbs up

       
    • #18.2   Ndawg

      And this is the PERFECT usage of this meme! When I read “Just go other place” above, “Bad Ship You” was the first thing I thought. Thumbs to you, Karnivax.

      Feb 3, 2011 at 1:11 pm   rating: 4  small thumbs up

       
     
  • #19   amanda

    It would take me about 30 seconds to read that sign and turn right back around and walk out. I’d have to brave the PO.

    She is right about one thing…Life is so short. Short enough that I don’t think I should have to deal with people such as HER. It’s a warning in disguise.

    Feb 3, 2011 at 11:00 am   rating: 14  small thumbs up

     
  • #20   Faith

    Um… wait. WHAT? am I the only one who saw that they think it’s cool to just go ahead and nail your credit card again if there’s an error with the package and it’s returned?

    Feb 3, 2011 at 11:49 am   rating: 5  small thumbs up

     
  • #21   eBaiting

    Does one of the scribblings on the middle sign say “50 cents extra each boy”? Wuzzupwitdat?

    Feb 3, 2011 at 12:58 pm   rating: 3  small thumbs up

    • #21.1   The Elf

      For an extra .50 you get rental of a boy. For a dollar you get two, etc. Presumably to carry your package, but no one is really watching. No one tell Claw.

      Feb 3, 2011 at 3:37 pm   rating: 2  small thumbs up

       
     
  • #22   ashmeadow

    I give it a B+. Great use of sharpie, wonderful arrangement, but naming her collage of anger “Bad Mood” was a bit on the nose, I believe.

    Feb 3, 2011 at 2:12 pm   rating: 3  small thumbs up

     
  • #23   havingfitz

    Reminds me of a video rental place that opened down the street from me a number of years ago. I’m visually impaired: I can see well enough to function with glasses but not well enough to drive. My father is totally blind .We were each denied a membership on the grounds that we didn’t have valid driver’s licences. State ID cards were not acceptable, according to the nice lady who screamed in my face that I couldn’t have a membership. I suppose we could have legally challeged it, but it was just easier give our money to Hollywood Video and watch the other store tank in 2 months.

    Feb 3, 2011 at 6:26 pm   rating: 15  small thumbs up

     
  • #24   visceral

    haha! This brings back memories. I used to live in this neighborhood. The lady once laughed at me when she was packaging a gift for my mom. She giggled and said with a smile, “Shipping cost more than tshirt!”

    Feb 4, 2011 at 8:22 am   rating: 2  small thumbs up

     
  • #25   paw print pet tags

    Is this what they mean when they say “If you have to ask the price, you can’t afford it?”

    Feb 7, 2011 at 7:56 pm   rating: 0  small thumbs up

     
  • #26   Shannon

    Non local phone number fee? Among other ridiculous fees, give me a break! This takes nickle and dime to a whole new level.

    Feb 10, 2011 at 12:23 pm   rating: 0  small thumbs up

     
  • #27   Duncan Hill

    This must be Postal Place in Lakeview.

    Feb 12, 2011 at 8:40 am   rating: 0  small thumbs up

     

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