(Not that we’re bitter or anything.)

June 12th, 2011 · 63 comments

Our submitter spotted this cheery notice during the “Going out Business” sale at a Blockbuster Video in Colorado. (Bankruptcy will do that you, I guess.)

Out of order...why don't you try NETFLIX for a restroom :) STAFF

related: Thanks for not shopping here — we’re closed FOREVER!

extra credit: Blockbuster goes bankrupt, Netflix shares soar

extra extra credit: “Borders: No Restrooms. Try Amazon.

FILED UNDER: "customer service" · bathroom · smiley


63 responses so far ↓

  • #1   Chris

    • #1.1   Sonya

      That Borders was located in Uptown, a neighborhood here in Chicago. A nearby train stop was and is still used as an alternative bathroom.

      Jun 13, 2011 at 12:26 am   rating: 1  small thumbs up

       
     
  • #2   spoko

    Since I get Netflix directly in my home, I guess that means trying the restroom in my home. Okey dokey, will do.

    Jun 12, 2011 at 8:49 pm   rating: 75  small thumbs up

    • #2.1   Rhamza

      That is exactly what I was thinking too, how nice of them to inform me that my restroom is available for use?

      Jun 12, 2011 at 9:00 pm   rating: 8  small thumbs up

       
    • #2.2   The Elf

      It’s just a few feet from the computer where I ordered the movies, it’s clean, and it always has TP. (And when it isn’t, at least it’s my dirt and my missing TP). Okay, Blockbuster, you win. I’ll stop using Netflix now. I can see how going to your location and using your bathroom is infinitely superior to setting up a queue via internet and using my own toilet.

      Jun 13, 2011 at 7:35 am   rating: 21  small thumbs up

       
    • #2.3   TickleMyBambo

      Oh Blockbuster,

      If only you had kept your supply of toilet paper in stock and your trash bins urine free. Don’t take your failure to provide quality restroom care out on Netflix and your former customers.

      Jun 13, 2011 at 10:45 am   rating: 10  small thumbs up

       
     
  • #3   Erica

    Chris, if you click the “bankruptcy” link, then you will see that was already linked in the post. :)

    Jun 12, 2011 at 9:07 pm   rating: 1  small thumbs up

     
  • #4   Ed Decatur

    If you look through the sign, you can see that it covers an earlier version. “OUT OF ORDER SORRY” I guess “sorry” has turned into “Who’s sorry now?”

    Jun 12, 2011 at 9:27 pm   rating: 4  small thumbs up

     
  • #5   Dylan

    If the restroom wasn’t out of order, the employee would have a point; A bad one since most people do have a bathroom in their homes, but at least it would be a point. But the employee expressed this passive aggressive gem on an “Out of Order” sign on the restroom. Sigh… ‘Might as well have said, “Out of Order: yet ANOTHER reason to join Netflix.”

    Jun 12, 2011 at 9:28 pm   rating: 31  small thumbs up

     
  • #6   Divvitar

    I wasn’t aware that you could stream a restroom from Netflix. I’ve been missing out!

    Jun 12, 2011 at 10:19 pm   rating: 8  small thumbs up

    • #6.1   The Elf

      Does Netflix cover *that* kind of movie?

      Jun 13, 2011 at 7:36 am   rating: 1  small thumbs up

       
     
  • #7   AuntyBron

    I’ve tried the streaming potty from NetFlix. It just isn’t as satisfying as the real thing.

    Jun 12, 2011 at 10:44 pm   rating: 3  small thumbs up

     
  • #8   makfan

    It is not the customer’s fault that another company came along with an idea that is more convenient. Nearly everything will become obsolete at some point; if not, we wouldn’t have all these shiny new things.

    Jun 13, 2011 at 12:01 am   rating: 19  small thumbs up

    • #8.1   elle

      Hell, Blockbuster was given the opportunity to invest in Netflix. Their bitter sentiments just make me laugh now.

      Jun 13, 2011 at 11:47 am   rating: 9  small thumbs up

       
     
  • #9   Old Uncle Toe bang

    You never know — perhaps if you had maintained a working public bathroom it would have generated enough walk-in traffic to maintain your revenue stream.

    (No pun intended.)

    (Okay, it really was intended.)

    Jun 13, 2011 at 12:16 am   rating: 8  small thumbs up

     
  • #10   Canthz_B bang

    Yeah, like Blockbuster lets you use their restrooms in the first place.
    They turned me away years ago, so I peed on the handle of their back door in the alley instead and cancelled my membership.
    Did they really think they could make a then 40 year-old man piss in an alley and he’d come back and do business with them? Embarrassing.
    Die a slow death, Blockbuster.

    Jun 13, 2011 at 1:23 am   rating: 16  small thumbs up

    • #10.1   James L.

      That’s one of the reasons I like being a guy. We can “revenge pee” just about anywhere.

      Jun 13, 2011 at 1:35 am   rating: 9  small thumbs up

       
    • #10.2   Team Redhead

      But *you* gave waiter guy all kinds of shit for spitting in someone’s water???!

      I’d call you equally disgusting, equally foul–no question.

      Jun 13, 2011 at 8:52 am   rating: 17  small thumbs up

       
    • #10.3   Canthz_B bang

      Of course, because people put their mouths on doorknobs as a matter of routine, or is that just a fetish of yours?

      Jun 13, 2011 at 10:25 am   rating: 4  small thumbs up

       
    • #10.4   Team Redhead

      Spit into rude awful patron’s drink=direct hit.

      Pee onto door handle of Blockbuster, even if it affects minimum wage employee /=direct hit on Blockbuster conglomerate, and probably affects non-employees, as well. And it’s a fouler bodily fluid, and brings into question your own fetishes.

      Jun 13, 2011 at 10:32 am   rating: 13  small thumbs up

       
    • #10.5   clever name

      Really, the pee didn’t do a god damn thing. No one even knew it was there, because it dried and pee is sterile. So, yeah. Spitting in water is worse dude.

      Jun 13, 2011 at 10:55 am   rating: 6  small thumbs up

       
    • #10.6   The Elf

      Uh, can’t we just agree that both are gross? Really, I’d rather not have to pick.

      Jun 13, 2011 at 11:56 am   rating: 22  small thumbs up

       
    • #10.7   Rattus

      Agreed. Both are gross. Also cursed with pathetic, ineffectual rage that really shouldn’t be borne by anyone past the age of fourteen.

      Jun 13, 2011 at 12:00 pm   rating: 16  small thumbs up

       
    • #10.8   JBee

      Can you blame some businesses for not wanting public restrooms, the way the general public makes them so disgusting? It means the store has to pay more to have employees keep it clean and stocked. And in any case, if the restroom was barred from your use, I doubt it was a personal vendetta from the employees, more likely store policy or the bathroom was out of order, in which case your behavior is punishing all the employees for something not their fault.

      Urine may be “sterile” but it still smells foul, and using your bodily fluids for “revenge” is just disgusting and juvenile.

      Jun 13, 2011 at 1:34 pm   rating: 18  small thumbs up

       
    • #10.9   TickleMyBambo

      You know, CB, just jerking your leg here but I’m pretty sure that Netflix has available an array of videos that handle the issue of potty distress and proper potty training techniques for those caught in situations that you found yourself in. Come on man! 5 year old’s revenge pee on a daily basis! You have shown us time and time again that you are much more clever than that. Canceling the membership is a smart move, but revenge peeing?… I dunno, I expected something more outrageous and witty from you.

      Jun 13, 2011 at 2:39 pm   rating: 5  small thumbs up

       
    • #10.10   Canthz_B bang

      More outrageous than that can get a brother 3 to 5! LOL

      Oh please, Rattus, you carry rage against HOAs whose regulations you don’t even know. Is that befitting of one above the age of fourteen? :lol:
      Just fucking with you. I acted out. Didn’t say I was very proud of it, but at the time it seemed like the right thing to do.
      I don’t generally go into dark alleys, but being forced into one when I knew there were adequate facilities on the premises just raised my ire to a high level. Plus, I was there with my now late-wife and my step-son. What a great example of urinating in public they forced me to show that kid (not that he saw me piss on the doorknob, but that he knew I’d gone out to relieve myself).
      It was a pissy thing to do, but fuck Blockbuster.

      Jun 13, 2011 at 10:16 pm   rating: 0  small thumbs up

       
    • #10.11   Rattus

      Seriously? You’re carrying that over here? If I didn’t know that there was something already wrong with you, vis a vis urinating on a door handle, this would clinch it.

      So your view on things is that one can only know what goes on in a group if one is part of a group? Using that logic, I’m not certain why you are arguing in favour of HOA’s when you claim to not even belong to one, since it is apparent that you don’t know their rules. And using that same logic, perhaps I should join the Heritage Front, see what they’re all about. I couldn’t possibly know, what with not being a member, current or erstwhile.

      Jun 14, 2011 at 7:06 am   rating: 4  small thumbs up

       
    • #10.12   Canthz_B bang

      Huh? No, not seriously. Didn’t you see the “I’m just fucking with you”? Did you read the entire post dispassionately, or just see red and spout off?
      And I never argued for or against HOAs, just that people have a right to choose and either choice is ok as far as I’m concered.
      Just gave both pros and cons and suggested that they both be considered. Not being a member of a HOA, using your logic, you don’t know their workings either. I’d suggest you not judge their rules without considering what the purposes behind some of them may be…not asking more than that. So there’s a rule against beverage bottles in the tennis court area. You can be upset because you can’t have a bottle of beer, but it’s not a hidden rule against alcohol as some would be quick to assume, you have to consider the possibility of broken glass on the tennis courts…at least the HOA has to, because free-spirit types don’t give a shit about things like that.
      You can agree to rules like that, which seem to make some sort of sense, or not move in. The choice is yours and no one cares about your choice but you. They’ll find another tenant or home-buyer if not you.

      For God’s sake…get a grip. It’s not all about you.

      Sorry, I was just venting rage that shouldn’t be borne by anyone past the age of fourteen, kinda like you! ;-)

      Don’t bring your ill feelings about me from an earlier note and then show outrage when I respond in kind. :-P

      Jun 14, 2011 at 7:18 am   rating: 0  small thumbs up

       
    • #10.13   Rattus

      Honestly, no. To quote the young interneters of today, TL; DR. And to add my own touch, DC.

      Jun 14, 2011 at 7:38 am   rating: 4  small thumbs up

       
    • #10.14   Canthz_B bang

      Still not interested in learning, huh? What a shame. :-(
      There was no hidden slight, I clearly stated that I was just fucking with (playing around with) you.
      A thicker skin on such an occasion would go a long way. ;-)

      Jun 14, 2011 at 8:02 am   rating: 0  small thumbs up

       
    • #10.15   bookworm

      Still not interested in reading all of your Teal Deer. Have you ever tried attempting to speak your mind in a concise manner? You might actually keep people’s attention long enough to get whatever reaction it is you happen to crave at the time!

      Jun 14, 2011 at 8:38 am   rating: 1  small thumbs up

       
    • #10.16   Canthz_B bang

      No, bookworm. Never tried to say less than I have to say. Won’t be silenced by you or anyone but the webmaster.
      Try having the attention span of a gnat.
      In fact, I’m emboldened by people (trolls?) like you.

      Isn’t “teal deer” longer than “tl,dr”? Evr trd bng mor concise? LOL

      Too bad I have to work today…could be another “Get CB regardless of the note” day!
      Have at it, gotta run, but I’ll be baahhck! :-P

      Jun 14, 2011 at 8:45 am   rating: 1  small thumbs up

       
    • #10.17   Rattus

      I don’t know why I’m doing this but: no, not carrying over rage from another thread. Am genuinely disgusted by someone, and an adult at that, urinating on a door handle in a fit of pique. And yes, I am interested in learning, but about things that interest me (currently the PreRaphaelites, organic gardening and playing the harmonica), not in gathering the sort of information I need to keep the obtuse adequately informed as to the subtext of my posts.

      And I now completely understand the brain damage analogy priorly mentioned.

      Jun 14, 2011 at 2:02 pm   rating: 3  small thumbs up

       
    • #10.18   Canthz_B bang

      ROTFL, I know why you’re doing it despite your denials. Get over it, just about every adult here has confessed to committing a childish act once or twice. I didn’t shit in the foreign film aisle…but I thought about it. :-P

      Bottom line? Treat me like a human being and I’ll behave like one. Treat be like an animal…

      Jun 15, 2011 at 9:51 am   rating: 0  small thumbs up

       
     
  • #11   Canthz_B bang

    I’m happy that Bladderbuster is having business problems.
    I have no sympa-pee for them.

    Jun 13, 2011 at 2:50 am   rating: 7  small thumbs up

     
  • #12   Brittany Rodgers

    lmao…the sign up at family video says “welcome all blockbuster customers”

    Jun 13, 2011 at 4:17 am   rating: 11  small thumbs up

     
  • #13   zomboid

    boo-frickin’-hoo

    Jun 13, 2011 at 6:04 am   rating: 3  small thumbs up

     
  • #14   Chesire Cat

    Nah nah nah nah
    Nah nah nah nah
    Hey hey hey
    GOODBYE!!!!

    Won’t miss you Blockbuster! Get as mad as you want! I won’t feel sorry for you!

    They thought since they were mostly they only game in town for so long they could take advantage of their customers and treat them like crap. Well then Netflix came along and we were all too happy to tell you to shove it and move to Netflix! Maybe you shouldn’t have been such asses about late charges?! Or you know, all those times I dropped the video off on time but you were too lazy to go check the box and charged it as late? F you Blockbuster. You had it coming!

    Jun 13, 2011 at 6:55 am   rating: 26  small thumbs up

    • #14.1   TickleMyBambo

      Thank you, Chesire Cat! You have voiced the number one grievance that many have about Blockbuster perfectly. Their late fee charges are ridiculous, especially when the late movies in question have already been turned in. They never really reward a patron for returning a movie on time, and that lack of appreciation for their policy leaves customers not giving a shit in the future.

      My major complaint with Blockbuster (or at least the local BlockBuster here) is that they can’t seem to figure out which movie goes in which movie case. How hard is it to double check to make sure that the movies are in their appropriate cases? Especially before the next customer rents them! We, the customer, shouldn’t have constantly open our cases to make sure that our rented copy of “Predators” isn’t instead swapped with a copy of “The Notebook” because your employees are either too stupid or too lazy to fix this mistake when movies are returned in a disorganized order. That annoyance plus taking in a movie that is in extremely horrible shape only for them to give you an even more messed up movie with an extra charge added to it. Fucking ridiculous if you ask me.

      Blockbuster, you’re nothing but a money hogging Blocksucker!

      Jun 13, 2011 at 3:06 pm   rating: 7  small thumbs up

       
    • #14.2   Kate from Iowa

      You too, huh? That was what I cancelled over. I must have had a really bad case of bitch that January, because when the charge went through on my debit card, Bank of America called me to ask if I knew I’d been charged, even though I’d declined the ID theft stuff. And I mean they called me IMMEDIATELY. Only in my case, the lazy little bitch at the Blockbuster had already re-shelved the movies, so there was really just no fucking excuse for them to go ahead and charge me. Screw them. Good riddance.

      Jun 13, 2011 at 3:40 pm   rating: 4  small thumbs up

       
    • #14.3   Canthz_B bang

      Plus now there’s the kiosk(?), the machine at the supermarket and pharmacy I see people using that rents for like a buck I think, Blockbuster video may as well rename itself Dinosaur Video and go extinct with grace before Hulu slashes their throat.

      Jun 13, 2011 at 10:36 pm   rating: 0  small thumbs up

       
    • #14.4   Chesire Cat

      Other problems I had with Blockbuster. We tried that plan where you can rent as many movies at the store as you want for a certain amount each month and just come in and get a new one whenever you want. Except every time I went to exchange for a new movie, a 5 minute process became a 20 minute process because they would have one register open and the line was always long and it would take forever. I always got stuck behind some jackass who took 20 minutes to pick out some candy to add to their order or something stupid. It infuriated me!

      Netflix kinda solves that problem right there. No lines. No jackasses.

      I used to switch back and forth from Blockbuster online to Netflix whenever one of them would start throttling me. But Blockbuster online was always way worse. Eventually I just stuck with Netflix because they stopped throttling me and I had no reason to switch.

      Another thing Blockbuster did which was not okay. My friends would rent a movie and get stoned and drunk and never remember to return it. Okay, fine. Give them some late charges and them after so long just charge them the price to get a new movie. No, they would charge them like $400 when no way a new movie costs that much. It just made no sense.

      Jun 14, 2011 at 8:50 am   rating: 6  small thumbs up

       
    • #14.5   The Elf

      It took more than one $400 fee before they figured out to return the movies after they recovered? Wow. With customers and policies like that, they should have stayed in business longer.

      Jun 14, 2011 at 9:48 am   rating: 0  small thumbs up

       
    • #14.6   Chesire Cat

      Of course the stoners never paid the high fee. They spent all their money on pot! They just never went back to that particular Blockbuster.

      Jun 14, 2011 at 1:57 pm   rating: 3  small thumbs up

       
     
  • #15   Mary

    If ever a business deserved to go under, it’s Blockbuster. The few times I rented from them, I had nothing but trouble. Rude clerks in the store who wouldn’t help the customers. Late fees for rentals turned in on time. And my favorite incident: Trying to charge me 80 bucks for one DVD that I turned in on time in their drop box, but they said they “never got” and that since I couldn’t “prove” I put it in their drop box, had to pay for (what DVD costs 80 bucks?)

    Hateful, evil company.

    Jun 13, 2011 at 7:26 am   rating: 20  small thumbs up

    • #15.1   JBee

      I had a similar incident where they charged my credit card for some really high amount (that was obviously over the retail cost), saying that I had now bought the dvd because I was so late returning it. Luckily when I went in and complained they could prove that I had in fact returned it, because somehow they could recognize that the one on the shelves was the one I had rented. But then I had to fill out all this paperwork and wait a few weeks for the amount to be refunded to my card, a total pain, and I never went to Blockbuster again.

      Jun 13, 2011 at 1:38 pm   rating: 5  small thumbs up

       
     
  • #16   The Elf

    ROFL! The sidebar ad for me right now is for Netflix. Perfect!

    Jun 13, 2011 at 7:38 am   rating: 7  small thumbs up

     
  • #17   trickbunny

    Waaaah… Netflix charges you 8$ a month to watch movies instantly or have them show up at your door. We, Blockbuster, were charging you $5 per movie to get in your car or walk or take the effin bus to our shitty store (where you’re *not* allowed to use the restroom, btw)- so why are you leaving us and forcing us to go bankrupt? We don’t get it! Waaaahhhhh…

    Jun 13, 2011 at 11:05 am   rating: 6  small thumbs up

     
  • #18   cackalacka

    Yep,

    IBM approached BB nearly 20 years ago in regards to the upcoming changes with this thing the kids were calling ‘the internet.’

    BB: We’ll take a pass.

    12 years or so later, BB is given the opportunity to purchase (for a song) a small rental concern which distributes DVDs straight to the customer in little red envelopes.

    BB: We’ll take a pass.

    Now, there are storefronts throughout the universe with the rain-shadowed stains of some ticket-logo.

    Remember when they charged each of us $10 because we dropped the video off at 12:01 p.m. and not 11:59 a.m., and they called pissing on the customer a business model?

    Jun 13, 2011 at 11:51 am   rating: 22  small thumbs up

     
  • #19   demonica

    well Dish network has purchased Blockbuster and are planning to start a streaming service soon. I’m not a huge fan of Blockbuster but I’ve had my share of problems with Netflix too. Also everyday until July 4th you can go into BB and get a new release every single day totally free. So you guys can cry and act all butt hurt over blockbuster but netflix is not the greatest either.

    Jun 13, 2011 at 1:26 pm   rating: 0  small thumbs up

    • #19.1   unsatisfied

      hate to break it to you, demonica…..but, after reading the comments above, I might say that there is a flaw in your statement.

      Jun 13, 2011 at 2:31 pm   rating: 6  small thumbs up

       
    • #19.2   The Elf

      Find me any company with flawless customer service! Netflix may have problems, but I call it the lesser of two evils.

      Jun 14, 2011 at 7:03 am   rating: 4  small thumbs up

       
     
  • #20   bliffit

    Kudos to the disgruntled employee for the appropriate use of corporate colors! It’s the next best thing when you don’t have the logo handy and shows a lot of initiative in the design department.

    Jun 13, 2011 at 3:38 pm   rating: 3  small thumbs up

     
  • #21   Anniee451

    Ok I have to admit this one is really funny.

    Jun 13, 2011 at 5:43 pm   rating: 0  small thumbs up

     
  • #22   Canthz_B bang

    Why don’t we try Netflix for a restroom? No wonder they’re going out of business…they’re hopelessly out of touch with reality.

    Jun 13, 2011 at 10:47 pm   rating: 0  small thumbs up

     
  • #23   sarah

    I remember when Blockbuster came to my hometown and put the little video store there out of business in the 90′s. So, yeah.

    Jun 13, 2011 at 11:11 pm   rating: 11  small thumbs up

     
  • #24   jimmyjam

    hey, blockbuster was the shit back in the day! we used to rent different consoles every weekend.

    Jun 14, 2011 at 1:41 am   rating: 0  small thumbs up

     
  • #25   Nyuu

    a.) i love family video, their movies are hella cheap
    b.) they dont have a restroom(pretty smart)

    Jun 14, 2011 at 6:33 am   rating: 0  small thumbs up

     
  • #26   Sherman

    FTW a Netflix ad just ran with post in my reader.

    Jun 17, 2011 at 1:08 pm   rating: 0  small thumbs up

     
  • #27   karen

    Yeah, Blockbuster, the reason Netflix won over your business is mainly due to your lousy treatment of customers, your exorbitant fees and flawed computer system.

    Jun 19, 2011 at 5:55 am   rating: 3  small thumbs up

     
  • #28   Josh

    Yes, we as consumers should just continue paying ridiculous rental fees (seriously, 4.99 for two to 7 nights?) for a bloated and outdated business model. Then, as was the case in my town, we should also feel bad for the fact that some franchise owners refused to go to the no late fees policy. Therefore, making renting extremely expensive. Versus Netflix, which, for 13.99 a month, if you are smart, you can rent up to 4-6 physical DVDs and watch streaming movies.

    So let me get this straight. Pay 4.99 to rent one movie and have to pay late fees if I forget to return it on time. Which means, possibly, for 13.99 I can rent 2-3 movies per month. Or one, depending on how late the movie is.

    Yes, its all our fault your executive level management had the opportunity to switch over to a online component, mail, and kiosk system when they had those millions of dollars in capital and profits to invest in it, but thought it wasn’t a sound business model. Instead they attempted a half assed “no late fee” policy.

    Jun 22, 2011 at 4:21 pm   rating: 0  small thumbs up

     
  • #29   tl

    Whenever I was abused by BB’s poor customer’s service I would tell the worker he would soon be replaced by a vending machine. I was right.

    Jun 23, 2011 at 8:44 pm   rating: 0  small thumbs up

     
  • #30   Mira

    Now all we need is for there to be a better tv option than cable or satellite.

    They’re never going to go to a la carte pricing. Perhaps the content producers will decide that they can make more money by selling directly to the viewer. Perhaps some kind of distribution network the way book and magazine publishers have.

    Jun 26, 2011 at 7:48 am   rating: 1  small thumbs up

     

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