And to answer your question…no, it hasn’t been fixed yet. And that was on November 30!

Your manager is truly crappy, and I’m sorry that you’ve had to experience what you have. I hope you can find yourself a better place, and a much better manager, soon. That said, where I live there are also laws in place regarding how long a manager can take to repair some things before the tenant can call a company in themselves, so perhaps see what your local tenancy laws are to see if you’re allowed to call in a company and deduct the cost from your rent. I’m not sure if it applies to discoloured/peeling ceilings, but at least where I am it would certainly apply to many of the other examples you’ve given between your two comments.

I requested to have my ceiling touched up after the roof leaked and left a large stain and peeling paint. As a reasonable person, I didn’t expect it to get done for a long time. Fast-forward 5 years and I’ve lost my patience.

- the plumber for a hotwater heater not functioning, when the problem is actually that they’ve blocked off the heater vent with furniture and stuffed animals (yes, really).
- the refrigerator repairman when it’s actually that the electrical outlet broke.
- the window repair company when they’ve busted the handle on their patio door (the manager actually fixes that here).

Your managers are clearly more trusting than most. Most apartment managers can tell you wild stories of things breaking and tenants freaking out thinking it’s something Super Awful when it’s something easy and fixable in minutes by the manager. You have elderly tenants who don’t know what to do if the power stops working in one room, even if you show them when they first move in (reset the breaker). You have a tenant with a mental illness who tells you their tap is dripping but which nobody, not even the plumber, can replicate. You have tenants who get vindictive when you warn them that they’ll be evicted if they have yet another explosive party on Friday, and the first thing they do in response is complain about things being wrong (or other tenants doing something wrong) that actually aren’t.

When sick, I responded to non-emergent situations, on the phone, with “I will come have a look on Friday, if anything else happens please call me back”. And tenants were okay with this, because they know exactly when I intend to come have a look, that they’re not being ignored, why the delay is happening, and that experience shows them I’m typically good about getting all issues, emergent or not, fixed fast.

Your managers are very trusting, and obviously haven’t run into enough problems with their system yet to switch it. However, that is not the experience of all managers. It would be lovely and make our lives so much easier if we could just hand them the phone numbers and the account names for the companies we work with, but not all tenants can be trusted to make sound decisions when a repair needs to be made.

It was completely appropriate and fitting.

The point of the whole post was that the LL doesn’t bother doing its job, but is willing to waste time trying to look friendly on a social media site.

And for Poltergeist, I do agree with you. I’m not talking about necessities with that line, I’m talking about people who broke their closet door. Your idea of “necessity” is sound, most tenants’ ideas surrounding what constitutes a necessity or an emergency are not. If I have the flu, I’m not getting out of bed for a broken closet; a broken fridge, on the other hand, is actually an issue and something worth picking up the phone for.