Writes Tim: “I work at one of the better specialty coffee shops in Portland, Oregon. Some people come in knowing that we can prepare a fantastic drink, but don’t actually know what they like or how to order it. And sometimes these people decide to write a note expressing their displeasure instead of simply asking [...]

[Read more →]

jessica from chicago spotted this gem at a boston-area starbucks.
notes jessica: “i wonder if all that special barista training they had recently included anything about dictating the topic of conversations allowed?”

related: our customers are always right…except when they’re wrong

[Read more →]