Entries Tagged as '“customer service”'

Thanks for making me risk MY life to feed YOUR addiction!

December 27th, 2010 · 196 Comments

Writes Justin in Salem, Massachusetts: “It was the middle of the recent blizzard and we had gone for a drive in the worst of the weather (because that’s what you do for fun when you drive a Jeep) and decided to stop for a cup of coffee at Dunkin’ Donuts” (because that’s what you do for fun if you’re a New Englander).

Upon arrival, Justin and his companion were greeted with this heartfelt note of congratulations from the Dunkin’ Donuts snowstorm staff (Rick).

YOU HAVE RISKED YOU'RE [sic] LIFE FOR A CUP OF COFFEE! Congrats xoxo  Love, The Dunk's Staff (Rick)

related: Dunkin’ Donuts Employee of the Month

Tags: "customer service" · coffee · driving · most popular notes of 2010 · signed with love · snow · xoxo · your/you're

The Mad Hatter’s Tea Party Rules

December 5th, 2010 · 44 Comments

Our submitter spotted this amazing stream-of-consciousness manifesto inside a small tea shop in Hertfordshire, U.K. “I especially like the lack of punctuation, constantly shifting tone, and preachy generalizations,” she says. “Apparently it’s not enough to simply request that customers wipe their feet or use a trash can — it’s necessary to subject them to a generational guilt trip as well.”

No Muddy Boots - Switch off mobile phones - Keep young Children Seated  What ever next!!!  It is worth reminding ourselves why it is we feel compelled to introduce restrictions and notices of any sort on our customers.  We can assure you that we would rather not!!!  The problem seems to be that we as a society we appear to have less respect for each other than in previous generations.  For example should it really be necessary to have a rule banning people from walking through the tearoom in muddy boots or to request mobile phone be switched off or to have a notice for the Ladies Loo -  Apparently so............  Ladies, PLEASE Use the Sanitary Disposal Bags for relevant items And place in the green bin that has been provided for this sole purpose  DO NOT Flush the disposable bag or any other item that has not gone through your system down our Old and very sensitive system!!!  (Its just not nice - the exception being the loo paper)  Perhaps we should simply have a customer code of conduct that reminds every one to consider others at all times

related: That must be some damn good coffee…

Tags: "customer service" · ellipses-crazed · exclamation-point happy!!!! · kids today · now that's management · restaurant · U.K.

What, you were expecting a “How can I help you?”

November 22nd, 2010 · 65 Comments

Brian in Boston spotted this aggressively service-y sign at a sandwich shop counter. Says Brian: “The girl working seemed to think that putting this up would be more effective than actually being polite and attentive.” (Further musings re: her state of mind were stymied by a “Whadda YOU lookin’ at??” glare.)

Staring is rude. If you want something, please ASK!! I'll be happy to help you.

related: Service with a snarl

Tags: "customer service" · Boston

That must be some damn good coffee…

October 5th, 2010 · 143 Comments

“I was walking by a local café and this two-page, handwritten rant stopped me in my tracks,” says our submitter in Montreal. “I was so disturbed I went home and returned immediately with my camera, just in case the owner suddenly got sane (or had some sense talked into him) and decided to take it down. This is someone who should clearly not be dealing with the public.”

Rule 3 (c): Once the transaction is complete and the owner has given you an opening you may engage in social chit-chat.

Rule 3(b) Remember, first things first you are here to buy coffee.

Rule 3 (c): Once the transaction is complete and the owner has given you an opening you may engage in social chit-chat.

related: The Sushi Nazi

Tags: "customer service" · Montreal · most popular notes of 2010 · now that's management · restaurant

Don’t you want to LIVE?

September 13th, 2010 · 70 Comments

These two notes — both from Oregon — give me the urge to grab a gigantic fistful of napkins…and then noisily blow my nose with them. I mean, really. Wouldn’t a simple “Al Gore Knows” have sufficed?

Do you NEED that STACK of napkins? Did you know napkins come from TREES. TREES make oxygen. OXYGEN gives you LIFE! Don't you want to LIVE? I do, that's for sure! Think about it!! PLEASE conserve!!! Thank you! (No shit!!!)

NAPKINS are for current customers of this store only! They Are Not Kleenex

(Thanks to Anonymous in Wilsonville and Brad in Albany for submitting!)

related: Your light switch has blue balls.

Tags: "customer service" · excessive underlining · exclamation-point happy!!!! · irregular capitalization · Oregon · restaurant · The Earth

Service with a snarl

August 23rd, 2010 · 77 Comments

Fact: Working in a customer service position that necessitates long-term exposure to one’s fellow humans carries a significant risk of developing acute, potentially incurable, misanthropy. And if you’re stuck in the middle of nowhere, treatment is especially hard to find.

Exhibit a) From a roadside store in “the armpit of California, as witnessed on separate occasions by both Dirk and Danielle

We have no choice but to be here. We have already spent a fortune on this business. In order to run this business in the middle of nowhere it costs us a fortune. You have a choice to be a customer or not. Thank you for not complaining to our employees. We are here to serve you.

We have no choice but to be here. We have already spent a fortune on this business. In order to run this business in the middle of nowhere it costs us a fortune. You have a choice to be a customer or not. Thank you for not complaining to our employees. We are here to serve you.

Exhibit b) From a NON-fast food restaurant in the backwaters of Louisiana

Without any further notice: Prices subject to change without notifying the customer, yes you the customer. No refunds or exchange...once you order, once we start cooking,NO refunds or exchange. Includes anything in the store that's for sale. WE ARE NOT FAST FOOD WE ARE NOT FAST FOOD

Exhibit c) From a diner in a speck of a town called Endicott, Nebraska. (Adds submitter Jill: “They also have a stuffed two-headed calf!”)

Notice! This is not Burger King. You get it my way or you don't get the son-of-a-bitch at all

related: How’s that for a low price guarantee?

Tags: "customer service" · restaurant · retail hell

Vintage Snobs ‘R’ Us

June 23rd, 2010 · 92 Comments

Mark from Liverpool spotted this sign in the window of a vintage clothing store in the center of Rome. Please, someone go take a dump in their fitting room.

No Aliens No Visitors No Stingies No Miserables ONLY BUYERS! ONLY VINTAGE LOVERS! NO TOURIST

Meanwhile, as Tyler and his pals discovered, this vintage store in Madison, Wisconsin is apparently only obnoxious to its actual customers. “The changing rooms were covered in notes,” Tyler says, “and the old woman behind the counter had a continuous look of disdain on her face. It took us a while to realize that was just the way she rested her face.”

Rather than, say, passing judgment on the sizes of their potentially TOO LARGE waists.

STOP. Check the tag. Is it too small? Then don't try it on and please us all!

related: Yo, sweaty beasts!

What does “fashion forward” mean to you?

Tags: "customer service" · attire · blitzkrieg approach · Italy · Madison · tourists

In case you were wondering why we’re closed

May 10th, 2010 · 75 Comments

…the proprietors of this Toronto bar will leave you pondering some different questions instead.

TONITE: SUNDAY 25th BANGBANG BAR IS CLOSED DUE TO FEMALE TEMPERMENT [sic] ISSUES

Meanwhile, as Will observed, a Shell station in Austin apparently abides by a similar “honesty is the best” policy.

Due To Tonyas drug habbit [sic] store will be Closed

…as does a shopping center in Tyler, Texas, where Erin spotted this explanation (on a 100-degree July day).

Temporarily closed Due to Shopping Center Mgmt. Refusal To Repair 32 Year Old A/C Unit.

Similar venting was on display at a store in Ironton, Ohio. (“For the record, I cannot validate whether or not the ‘oner’ was an in fact an asshole,” says submitter Meagan.)

CLOSED FOREVER DUE TO ASSHOLE ONER [sic]

And smetimes, of course, brutal honesty isn’t enough.

Sorry, we are CLOSED due to short staff. (Hire taller staff cause I need a taco!)

So really, why bother with an explanation at all?

Not Sorry

Fuck off we're closed

related: Closed for good! Remember that the cheese loved you more than you loved it.

Tags: "customer service" · bar · don't blame us · drugs · most popular notes of 2010 · Norway · Ohio · raging against the machine · restaurant · retail hell · spelling and grammar police · Texas · Toronto

What does “fashion forward” mean to you?

April 29th, 2010 · 95 Comments

When you work in the fashion business — like our submitter, a sales associate at a trendy boutique — being “fashion forward” often translates to just “forward.”

What does Fashion Forward mean to you? I challenge you to ask yourself......Is the outfit your wearing acceptable for hanging out or grocery shopping? If your answer to this is YES this means YOUR UNDERDRESSED! Please remember that this is our business, we are in the fashion business! We are not afraid to be forward in fashion. WE are fashion forward.

Or (like Lisa‘s coworker), straight-up bitchy.

Please — never wear that outfit in my presence or I will explode.

Sometimes (as Rhonda in Boston noticed) working in fashion is somewhat akin to being, say, a life coach.

Please do not have a fit in the fitting room. Your fashion life begins here.

Or, just as likely…a drug counselor.

Hello, We know you are doing coke in the bathroom. Please stop, Jesus loves you. Shamon

related: Yo, sweaty beasts!

Tags: "customer service" · attire · drugs · retail hell · your/you're

¡Bienvenido! Mi casa no es su casa.

April 21st, 2010 · 183 Comments

“I pass this billboard every day on my way home from work,” says our submitter from Tennessee. “Apparently, some tax breaks were given for Volkswagen to build a plant here in Chattanooga, which will eventually bring thousands of jobs to this area. This group is upset that not EVERYONE who is involved in constructing the plant was born in the United States.”

Tennessee welcomes all the workers from OTHER COUNTRIES who are building the Volkswagen plant.   We hope you enjoy those jobs...BECAUSE WE PAID FOR THEM!

A side note from Ana in Guatemala (fifth flag from the left): “Guatemala is a very beautiful — albeit dangerous — country. Crime rates are through the roof, but in this small American-run inn, hope prevails…mostly.”

BIENVENIDO WELCOME Please leave your your bags here.. They are 99.9% safe BUT... We do not accept responsibility

related: America the not-so-beautiful

Tags: "customer service" · casual xenophobia · Espanol · Guatemala · politics · sarcasm · Tennessee