Entries Tagged as '“customer service”'

The Powerseller of Pompano Beach

July 27th, 2008 · 318 Comments

If you’ve ever tut-tutted over the consequences of big-box stores and online retailers overtaking small businesses, you’ll be heartened to hear that some folks have figured out how to bring those old-fashioned mom-n-pop ideas about customer service into the digital age…with the help of a big ol’ corporation called eBay!

While browsing the auction site for some new shades, my pal Josh stumbled across one such example — a listing from a Florida-based eBayer who goes by the name of whiteblizzard70.

PLEASE READ MY SHIPPING AND REFUND (RETURNS) RULES, AS THAT IS IMPORTANT.

This goes on for several more paragraphs (see for yourself), but I’ll skip to my favorite part — the postscript.

PS I LOVE OVERSEAS BUYERS! NEVER A PROBLEM.

(Josh decided not to bid.)

related: Top five musical crimes perpetrated by record store customers
extra credit: How do you get out of an ebay auction? [consumerist.com]

P.S. This post reminded me of another note my friend Josh told me about a few months back — a piece of reader mail he’d received as an editor at the music mag Blender. Granted, most readers who take the time to write in to magazines like Blender are at least a little bit…off, to say the least. But the last part of this letter — a response to an “Ask Blender” column about the urban legend that Debbie Harry of Blondie was once abducted by Ted Bundy — is genuinely spine-chilling. (Passive-aggressive? Not so much. Creepy? Um, yes.)

Tags: "customer service" · CAPS LOCK · college life · eBay · Florida · more aggressive than passive · Pompano Beach · spelling and grammar police

An Inconvenient Threat

July 21st, 2008 · 239 Comments

Kendall was waiting for her peach perfection at the Jamba Juice in Elmhurst, Illinois when she spotted this note on the napkin-holder. Writes Kendall: “I guess it’s their passive-aggressive way of saying, ‘take fewer napkins, a**hole!’”

Al Gore knows how many napkins you take

A tip for would-be internet meme-mongers: as of this writing, algoreknowshowmanynapkinsyoutake.com is still available. (What are you waiting for? apparently, these days they’re handing out book deals to any idiot with a blog!)

UPDATE 10/12/09: A copycat is on the loose in Milwaukee, Wisconsin! (As spotted by Paul in Nebraska)

Al Gore knows how many napkins you take

UPDATE 9/24/10: Another real-world homage!  This time, from an office in Los Angeles. (It took two years for this to spread to the West Coast? Really?)

AL GORE KNOWS HOW MANY NAPKINS YOU TAKE

related: The audacity of theft

extra credit: isyournewbicycle.com

Tags: "customer service" · guilt trip · Illinois · politics · shameless meme-mongering · The Earth

Garçon à la pipe?

July 13th, 2008 · 143 Comments

This masterpiece is a gift from the collection of Zedral (Morgantown, West Virginia, 2008). The original installation also includes a trail of small arrows pointing customers toward the register, along with multiple post-it reiterations along the way.

For the love of God...Please GO as in get in line at the register if you want a pipe. DO NOTE whistle, clap, snap your finger, mumble "hey you" or anything else you would do to a dog. Come and get us at the cash register.

related: Ceci n’est pas une note passif-agressif

Tags: "customer service" · CAPS LOCK · excessive underlining · Morgantown · retail hell

Top five musical crimes perpetrated by record store customers in the 90s and 2000s

June 26th, 2008 · 178 Comments

5. Being a stupid, illiterate jerk.

If you are physically or mentally incapable or putting these back in their correct spots, then please just leave them there. DO NOT just stick it anywhere just because you are in a hurry. People that do that PISS me off and make it hard for everyone else who knows the alphabet and is looking for a CD that is supposed to be there but isn't. If you are a JERK who is stashing the CD with the intention of coming back for it, you are LYING to yourself. We'd be happy to hold it until the end of the next day if you would just let us know. DON'T BE STOOPID!!!

4. What, can’t you read?

'Scuze us a sec...If you don't know the alphabet very well or you haven't been fully trained on how to put records back where they belong, please leave and come back with someone who can accompany you through this confusing process. For our good customers, please enjoy our current selection!

3. Seriously, are you fucking illiterate?

 EMERGENCY EXIT ONLY!!! Do NOT use this door as an exit unless there is an emergency. If you use this door, you'll be met by us at the top of the stars and possibly held for the police as a shoplifter. At the very least, you'll be 86'd from both Recycled Records, never to return. Neither of us would like to see that happen, now would we? After all, the stuff's only a buck...

2. Do we look like the kind of store that sells “I just called to say I love you”?

No more than two questions per customer

And last but not least…

1. The Internet (probably)

related: Our customers are always right…except when they’re wrong.

extra credit: thanks, mr. hipster

Tags: "customer service" · exclamation-point happy!!!! · Ithaca · most popular notes of 2008 · music · retail hell

Spinal manipulation

June 26th, 2008 · 240 Comments

After messing up his back, Clay in Knoxville figured he’d give a chiropractor a shot. But when the doc he saw refused to show him the x-rays he’d taken until after a “seminar” about payment plans — oh, and treatment options — Clay decided to take his aching back elsewhere. A few days later, he got this caring follow-up letter in the mail.

I am sorry you do not take your health seriously. When you decide to make your health a priority, please know we are available to help you.

UPDATE: Too good to be true, you say? Clay clarifies: “The reason I didn’t block out the “Woodacre” is that it was wrong — it was wrong on my charts and I pointed it out to the receptionist. One page even had a “verified by” signature on it and ALL my information was wrong. I have no idea how they got the address right on the envelope and wrong on the letterhead (the same as on the paperwork I pointed out to them), but they did.”

related: Happy to be of service

Tags: "customer service" · a little patronizing · Knoxville · oh-so-sincerely · Tennessee · thanks (but not really)

Wie bitte(r)?

June 19th, 2008 · 98 Comments

As our submitter Peter points out, the residents of Berlin — with their trademark Berliner schnauze — are not known for mincing words. But this sign, found at a coffee shop of sorts in the U-bahn station Kottbusser Tor, takes that characteristic Berliner directness one step further.

Peter’s rough translation: “Anyone who doesn’t buy anything PLEASE leave the store!!! Thanks.” (That’s at least one request we haven’t seen at a Starbucks…yet.)

WER NICHTS KAUFT VERLABT Bitte DEN LADEN!! DANKE

related: Danke!!! [for the sarcasm]

Tags: "customer service" · Berlin · Deutsche · more aggressive than passive

Pain (and disgust) at the pump

June 11th, 2008 · 116 Comments

Just in case gas prices aren’t hurting you enough lately, Tim from Madison, Wisconsin brings us this stomach-turning (yet impressively restrained) note from a petrol station somewhere en route to Green Bay.

Magazines must be purchased before entering the restroom. Thank You

Meanwhile, Tonya in Oakland passes along a photo taken by a traveler brave/desperate enough to actual enter a gas station restroom somewhere in Utah.

ATTENTION Bathrooms are FREE for your use if you feel the NEED to COMPLAIN about cleanliness the cleaning supplies are INSIDE!

And finally, the kicker, from Jim in Columbia, S.C. —  who would’ve guessed that germaphobia and gas-station employment aren’t mutually exclusive?

POSTED IF YOU HAVE FLU KEEP YOUR ASS OUT!

related: “If it wasn’t for the toilet, there would be no books”

Tags: "customer service" · Columbia · excessive underlining · gas station · germaphobia · South Carolina · toilet · Wisconsin

The more you know

May 15th, 2008 · 172 Comments

This public service announcement is brought to us by Tully’s Coffee, courtesy of Megan in Seattle.

Point of interest: The barista who cleans this restroom also makes your coffee. Their mood determines the quality of your coffee. Thanks! P.S. Please don't do drugs in here.

related: “If it wasn’t for the toilet, there’d be no books”

Tags: "customer service" · bathroom · cranky barista · drugs · high on highlighter · p.s. · Seattle · spelling and grammar police

Try not to bite the hand that the dog bites

May 12th, 2008 · 69 Comments

While paying his old office a weekend visit, Jimsu from Katy, Texas didn’t catch the original note (or, perhaps, conversation) that precipitated this huffy screed from the mailman…

Dear customer: You are absolutely correct. I should've been more considerate to your needs. Therefore if you do not have your mailbox key you will not receive any mail. Also this is not the mailbox. It is located around the corner. Any mail left on the ledge will remain there. Your mailman

…but he did spot the follow-up from the office smartass.

 Mailman - Please leave a cafe latte & some flowers with my mail. Thanx

related: This is why your postal worker is disgruntled

Tags: "customer service" · excessive underlining · going postal · note wars · office · oh snap · Texas · you be the judge

An extra bold request

May 8th, 2008 · 148 Comments

Jessica from Chicago spotted this gem at a Boston-area Starbucks.

Notes Jessica: “I wonder if all that special barista training they had recently included anything about dictating the topic of conversations allowed?”

Customers, Please try to not talk about the Celtics game. I am recording it and watching it when I get home tonight. I would really prefer to not know the outcome ahead of time. Thanks.

related: Our customers are always right…except when they’re wrong

Tags: "customer service" · cranky barista · Massachusetts · sports · Starbucks