Entries Tagged as '“customer service”'

Spinal manipulation

June 26th, 2008 · 240 Comments

After messing up his back, Clay in Knoxville figured he’d give a chiropractor a shot. But when the doc he saw refused to show him the x-rays he’d taken until after a “seminar” about payment plans — oh, and treatment options — Clay decided to take his aching back elsewhere. A few days later, he got this caring follow-up letter in the mail.

I am sorry you do not take your health seriously. When you decide to make your health a priority, please know we are available to help you.

UPDATE: Too good to be true, you say? Clay clarifies: “The reason I didn’t block out the “Woodacre” is that it was wrong — it was wrong on my charts and I pointed it out to the receptionist. One page even had a “verified by” signature on it and ALL my information was wrong. I have no idea how they got the address right on the envelope and wrong on the letterhead (the same as on the paperwork I pointed out to them), but they did.”

related: Happy to be of service

Tags: "customer service" · a little patronizing · Knoxville · oh-so-sincerely · Tennessee · thanks (but not really)

Wie bitte(r)?

June 19th, 2008 · 98 Comments

As our submitter Peter points out, the residents of Berlin — with their trademark Berliner schnauze — are not known for mincing words. But this sign, found at a coffee shop of sorts in the U-bahn station Kottbusser Tor, takes that characteristic Berliner directness one step further.

Peter’s rough translation: “Anyone who doesn’t buy anything PLEASE leave the store!!! Thanks.” (That’s at least one request we haven’t seen at a Starbucks…yet.)

WER NICHTS KAUFT VERLABT Bitte DEN LADEN!! DANKE

related: Danke!!! [for the sarcasm]

Tags: "customer service" · Berlin · Deutsche · more aggressive than passive

Pain (and disgust) at the pump

June 11th, 2008 · 116 Comments

Just in case gas prices aren’t hurting you enough lately, Tim from Madison, Wisconsin brings us this stomach-turning (yet impressively restrained) note from a petrol station somewhere en route to Green Bay.

Magazines must be purchased before entering the restroom. Thank You

Meanwhile, Tonya in Oakland passes along a photo taken by a traveler brave/desperate enough to actual enter a gas station restroom somewhere in Utah.

ATTENTION Bathrooms are FREE for your use if you feel the NEED to COMPLAIN about cleanliness the cleaning supplies are INSIDE!

And finally, the kicker, from Jim in Columbia, S.C. —  who would’ve guessed that germaphobia and gas-station employment aren’t mutually exclusive?

POSTED IF YOU HAVE FLU KEEP YOUR ASS OUT!

related: “If it wasn’t for the toilet, there would be no books”

Tags: "customer service" · Columbia · excessive underlining · gas station · germaphobia · South Carolina · toilet · Wisconsin

The more you know

May 15th, 2008 · 172 Comments

This public service announcement is brought to us by Tully’s Coffee, courtesy of Megan in Seattle.

Point of interest: The barista who cleans this restroom also makes your coffee. Their mood determines the quality of your coffee. Thanks! P.S. Please don't do drugs in here.

related: “If it wasn’t for the toilet, there’d be no books”

Tags: "customer service" · bathroom · cranky barista · drugs · high on highlighter · p.s. · Seattle · spelling and grammar police

Try not to bite the hand that the dog bites

May 12th, 2008 · 69 Comments

While paying his old office a weekend visit, Jimsu from Katy, Texas didn’t catch the original note (or, perhaps, conversation) that precipitated this huffy screed from the mailman…

the mailman notes

…but he did spot the follow-up from the office smartass.

the mailman notes

related: This is why your postal worker is disgruntled

Tags: "customer service" · excessive underlining · going postal · note wars · office · oh snap · Texas · you be the judge

An extra bold request

May 8th, 2008 · 148 Comments

Jessica from Chicago spotted this gem at a Boston-area Starbucks.

Notes Jessica: “I wonder if all that special barista training they had recently included anything about dictating the topic of conversations allowed?”

Customers, Please try to not talk about the Celtics game. I am recording it and watching it when I get home tonight. I would really prefer to not know the outcome ahead of time. Thanks.

related: Our customers are always right…except when they’re wrong

Tags: "customer service" · cranky barista · Massachusetts · sports · Starbucks

Our customers are always right…except when they’re wrong.

April 25th, 2008 · 117 Comments

Heather says this pizzeria in Victoria, B.C. has been confounding customers with its customer service “policy” for as long as she can remember. (Which I guess means…it’s working?)

Our customers are very important to us - as important as water is to life. Please remember that nobody likes bad water.

related: ps bacon is life

Tags: "customer service" · Canada · mixed metaphors · pizza · restaurant

…and the even higher risk of your ass growing too large for you to safely dislodge your head

April 7th, 2008 · 55 Comments

Originally unearthed from outside the hallowed Conde Nast cafeteria in July 2001, this digital-age relic provides a quaint look back at those halcyon days among the New York media elite — back when Gawker was still just a glint in Nick Denton’s eye, young Anna Wintour acolytes were still stuck in the induction phase of the Atkins diet, and print media still seemed to maybe, sort-of matter!

It’s hard to say which seems more charming about this exchange: the amazingly un-snarky response of the cafeteria staff? Or the fact that someone would deign to eat mayonnaise at 4 Times Square?

We have eggs; we have mayo; Why then NO EGG SALAD? Please don't force me to contact The Post's PAGE SIX!!

related: like a rotten sponge

Tags: "customer service" · "too inside fucking baseball" · excessive underlining · food · New York · not-so-veiled threats · office