Entries Tagged as 'oh-so-sincerely'

Spinal manipulation

June 26th, 2008 · 240 Comments

After messing up his back, Clay in Knoxville figured he’d give a chiropractor a shot. But when the doc he saw refused to show him the x-rays he’d taken until after a “seminar” about payment plans — oh, and treatment options — Clay decided to take his aching back elsewhere. A few days later, he got this caring follow-up letter in the mail.

I am sorry you do not take your health seriously. When you decide to make your health a priority, please know we are available to help you.

UPDATE: Too good to be true, you say? Clay clarifies: “The reason I didn’t block out the “Woodacre” is that it was wrong — it was wrong on my charts and I pointed it out to the receptionist. One page even had a “verified by” signature on it and ALL my information was wrong. I have no idea how they got the address right on the envelope and wrong on the letterhead (the same as on the paperwork I pointed out to them), but they did.”

related: Happy to be of service

Tags: "customer service" · a little patronizing · Knoxville · oh-so-sincerely · Tennessee · thanks (but not really)