"customer service" "helpful" advice actions speak louder austin bathroom blitzkrieg approach boston brooklyn bullet points california canada CAPS LOCK cleaning clip art catastrophe confusion??? crazypants d.c. dishes dogs e-mail ellipses-crazed excessive underlining exclamation-point happy! facebook family florida food garbage gloriously redundant group bitchfest guilt trip heart highlighter holiday spirit hygiene irregular capitalization jersey jesus kitchen los angeles massachusetts meta microwave moms & dads money more aggressive than passive more like crazy moving/not moving neighbors new york noise not-so-veiled threats now that's management odor office office fridge oh snap p.s. parking pleasantries as afterthought questionable logic raging against the machine rebuttals restaurant retail hell rhetorical question roommates saga san francisco sarcasm seattle sex sex sex shit signed with love smiley spelling and grammar police stealing thanks (but not really) that shit is disgusting toilet touching u.k. university unnecessary "quotation marks" virginia visual aids whiteboard