Writes Tim: “I work at one of the better specialty coffee shops in Portland, Oregon. Some people come in knowing that we can prepare a fantastic drink, but don’t actually know what they like or how to order it. And sometimes these people decide to write a note expressing their displeasure instead of simply asking us to remake their drink.”
Adds Tim: “For the record, these two women ordered a 16 oz. caramel latte and a 16 oz. mocha, which are certainly going to be sweeter and less espresso-forward drinks than our more traditional, non-flavored drinks. And if these two actually visited regularly, they would also know that we don’t have 16 oz. ceramic mugs, which means all 16 oz. drinks are served in paper cups.”
So there.
related: An extra bold request
189 responses so far ↓
#1
MAMARILLA2
Ah, the joys of living against a name brand…
Sep 30, 2009 at 9:59 pm rating: 90
#2
pony girl
such nice handwriting for a snarky, pretentious bitch
Sep 30, 2009 at 9:59 pm rating: 90
#3
nina
west coasters are weird about coffee.
Sep 30, 2009 at 9:59 pm rating: 90
#4
pony girl
So, it’s easier to write a novel on the side of a cup than to go back to the counter and request an add’l shot of espresso to pour into said cup??
Sep 30, 2009 at 10:03 pm rating: 90
#5
jc
That latte was NOT fucking delicious!
Sep 30, 2009 at 10:04 pm rating: 90
#6
leftfoot
I kind of side with the coffee complainers about the mochas on this one. Most people don’t know how to balance the espresso with the flavor added. My favorite flavored coffee is a white chocolate raspberry latte. And yes, I still want to taste the coffee. That’s why I ordered a coffee, asshole baristas.
It’s rare to find baristas that aren’t snooty, up their own ass and total bitches and I don’t think the barista who sent this in was one of those precious few.
Sep 30, 2009 at 10:05 pm rating: 90
#7
Gittel
Oh the lovelies of portland coffee pretention. So accurately describes the people i moved away from!
Sep 30, 2009 at 10:05 pm rating: 90
#8
parlagame
I am so glad I don’t live in Portland.
Sep 30, 2009 at 10:09 pm rating: 90
#9
kati
i live in portland and this just cracks me up, it is so classic.
the funniest thing was the starbucks ad that was at the bottom of this post on my google reader
Sep 30, 2009 at 10:17 pm rating: 90
#10
pa coffegirl
Ugh! I love it when people come into my coffee shop and order a mocha with no espresso but demand that it not be a hot chocolate. The best is when they order in Starbucks terms.
Sep 30, 2009 at 10:18 pm rating: 90
#11
Jorge Barnes
I’m guessing “next time” they’ll be getting a more loogie-forward drink.
Sep 30, 2009 at 10:22 pm rating: 90
#12
MAMARILLA2
It still costs 4 to 7 $$ a cup. I am so glad I know how to make my own coffee at home.
Sep 30, 2009 at 10:25 pm rating: 90
#13
Buck
Yet another reason that we should institute death panels for the people who consider themselves “coffee connoisseurs” and spend all their time hanging out in coffee shops pretending to be tragically trendy. I say this bitch goes first!
Sep 30, 2009 at 10:26 pm rating: 90
#14
marpolejoel
Meh…’extra large double double, please’…I hope I don’t mess up on their FcDonalds #2 meal tonight…
Sep 30, 2009 at 10:30 pm rating: 90
#15
becstar
Two shots is Portland standard, eh? Is that a city ordinance? Is there a by-law? If so, am mightily impressed with your coffee standards, Portland!
Sep 30, 2009 at 10:37 pm rating: 90
#16
The Queen of Chaos
absolutely fantastic Tim!
(from someone who has lived in Portland for over 20 yrs)
Sep 30, 2009 at 10:39 pm rating: 90
#17
bowloftoast
I’d heard of Portland’s double stand ard, but thought it was just urban myth.
Sep 30, 2009 at 10:51 pm rating: 90
#18
Ralph
While I can understand the annoyance of being greeted with a note like that, who in their right mind asks people of the food sector to “remake” their orders? That’s like saying “Excuse me, mine didn’t come with enough bodily fluids. Please add a couple tablespoons of mucus, move things around a bit with your bare hands to make it look like a new order, and don’t forget to heat it in the microwave for a few seconds to fool me into thinking it was done just now, and to keep the germs viable.”
Sep 30, 2009 at 11:00 pm rating: 90
#19
harmonicpies
“Expresso-forward”? If baristas are adopting banal corporate buzzwords, they have lost all right to mock their customers.
Sep 30, 2009 at 11:07 pm rating: 90
#20
Clarissa
I don’t live in the US, so I have to ask: Is Portland all that bad?
Sep 30, 2009 at 11:29 pm rating: 90
#21
April
I used to live in the building next to Coffeehouse NW. They sometimes appeared to be snooty, but they are actually really, really nice and their coffee is fucking fantastic.
Oct 1, 2009 at 12:23 am rating: 90
#22
shwonline
Sorry, Timmy, but it’s not up to the customer to understand your store’s nuances. The note on the coffee cup is a bit douchey, but your attitude of “you’re a stupid customer who needs to adapt to our store’s superior coffee mojo” is ultra-douchey.
What a ret ard.
Oct 1, 2009 at 1:18 am rating: 90
#23
ian in hamburg
So start serving your coffee in ceramic mugs, ffs!
Coffee in a paper cup is not worth drinking.
Oct 1, 2009 at 2:24 am rating: 90
#24
sexy_angelina
ahhahaha LOL
Oct 1, 2009 at 3:50 am rating: 90
#25
Susan
I am impressed she can write so neatly on the side of a cup. I can’t even do that on a notepad!
Oct 1, 2009 at 3:57 am rating: 90
#26
PortlandCoffeeDrinker
Funny thing is, I’ve had that same cup at Coffeehouse NW. It’s pre-printed on there. There are a bunch of funny cups.
Oct 1, 2009 at 5:08 am rating: 90
#27
neverfirst
Sounds like the servers (excuse me, baristas) and customers alike are passive aggressive.
Oct 1, 2009 at 6:32 am rating: 90
#28
FoxtrotAlph
Meh, I must say…… I think the midwest is actually so indifferent to being ‘behind’ that we’re ahead of the game. I can’t believe people are still hanging out in coffee shops and over-analyzing their coffee concoctions, that is so 1990.
This is basic food service people, move you’re neurosis along already.
Oct 1, 2009 at 7:13 am rating: 90
#29
Tony Bullard
Coffee people are dumb.
That’s all I wanted to say.
Oct 1, 2009 at 8:14 am rating: 90
#30
FryinBrian
One shot in a 16oz is blowin it …. n00bs. Common sense is short in Portland, and on this thread. o_0
Oct 1, 2009 at 8:29 am rating: 90
#31
Sam
I have to sympathize with Tim about the passive-agressiveness of some “trendy” college-age latte drinkers. I worked as a coffee-jock (what we called ourselves and got in trouble for) for a few months and I can’t even count the number of people I had storming up with an empty cup and demanding a refund because their drink had been terrible. None seemed to understand that while we were happy to remake (and properly remake from the very start) a drink that wasn’t what they ordered or wanted, we couldn’t do so if they’d already drank it all. It isn’t that difficult to tell the difference between a mocha and the fancy hot chocolate we did but so many customers apparently couldn’t tell the difference. We got to the point where when someone ordered one or the other, we had to clarify that they did know that there was/wasn’t espresso in it.
However, a 16oz drink should be made with a double shot of espresso in any good shop (which is different from 2 shots, but most people don’t know that). If the ladies wanted two double shots, they would have to ask in any coffee place I’ve been to. Mochas and caramel lattes do tend to be on the sweet side of the espresso drink spectrum and “too” sweet is subjective, so it’s hard to tell who screwed up here; the women for not knowing what they wanted or not asking for the extra shot or an employee only putting a single shot into a large drink. Both are equally possible.
Either way, it makes me glad I don’t drink coffee and only get coffee shop drinks when I’m out and can’t get home. Having a steamer of my own makes risking the skill of the workers no longer necessary and if I screw it up, I can just make it again myself with no fuss.
Oct 1, 2009 at 8:47 am rating: 90
#32
Stream of bat's piss
I’d take those two cups and try and flush them down the shitter. Then I’d see what happened
Oct 1, 2009 at 9:19 am rating: 90
#33
fan
Ahhh, Portland Baristas!
Working in a coffee hut is the top of the ladder for most of them. What could be better?
I know , being one of the few and mighty ‘Bank Teller Bitches’!
Oct 1, 2009 at 9:22 am rating: 90
#34
mystic_eye_cda
I like the fact that she left garbage (ie an empty paper cup) somewhere for staff to clean up rather than cleaning up after herself. If she wanted to leave a note she should have used paper.
Next thing the staff are going to put up a note “Dear customers: Please place your garbage and recycling in the appropriate containers, your mother doesn’t live here so don’t leave your garbage on the tables. Also if you wish to leave a comment the comment box is by the door”
Oct 1, 2009 at 9:42 am rating: 90
#35
Fervel
The best thing to do would be to have a Q&A board not unlike those at Whole Foods where written questions get public, written answers.
The super-awesome upshot of shame would be that if that had already been in place the staff could have cut/flattened the cup, posted it and their response PLUS a reminder to customers to bus their own tables.
Oct 1, 2009 at 10:43 am rating: 90
#36
Woman on the Verge
Portland Coffee Drinkers:
Unattended empty coffee cups with obsessively written insulting notes will be promptly shoved up your ass by a one thumbed seaman toting a 2 headed opossum who was texting while driving.
Thank you.
Oct 1, 2009 at 11:18 am rating: 90
#37
Ray!
…and our cheese curds.
Oct 1, 2009 at 11:51 am rating: 90
#38
Peter
That stupid bitch needs a dick in her mouth…then two shots.
Oct 1, 2009 at 12:50 pm rating: 90
#39
Dagny
People like that make me want to “throw up”
Oct 1, 2009 at 1:24 pm rating: 90
#40
Kate the Great
Ah, I used to visit that coffee shop. They charge too much, and as many times as I asked them not to make my drink scaldingly hot, it was always scalding. Also, they charge extra if you use a card, which is technically against their credit merchant agreement.
They are nice, though.
Oct 1, 2009 at 3:25 pm rating: 90
#41
wanderyonder
I worked for Starbucks for five years(much to my chagrin). I got customers like this all the time. These are the people who, upon their next visit, would be the unsuspecting recipients of something inappropriate written on the bottom of their cups – typically, something along the lines of “I heart anal”. They wouldn’t see it, but as soon as they took a sip, everyone else would.
Oct 1, 2009 at 4:23 pm rating: 90
#42
AmelAmel
The over emphasis of Portland in that rant makes me inclined to believe that the coffee bitch is trying too hard to convince herself that she is a “real” Portlander.
Probably some newcomer who heard that Portland was the hippest of the hipster towns and decided that she would become the hippest of the hippest hipsters by trying to come off as a Portland expert. aka: poser.
“We will be back but next time hopefully you will be on your game”
Seriously? If you’re such a fucking Portland Coffee expert, why don’t you make your own Portland standard coffee? And if you were butthurt enough to write a novel about the fine art of Portland coffee, it was probably a pretty big deal… but apparently not enough to get to you to go away forever, which would have been ideal.
Oct 1, 2009 at 4:34 pm rating: 90
#43
Xcapee
I can’t believe you fell for this blatantly obvious fake. “Tim” has used this site for a viral ad campaign. Well done Tim. Poor pick up PAN.
Of course, it was a clever trick to choose those two drinks – it’s not like they’re for anyone who actually LIKES coffee. No one who likes coffee orders sweet sugary milky syrup by the bucket. I guess this was to get real coffee drinkers to send the link about the stupidity of these “women” to their friends.
Oh the transparency!
Oct 1, 2009 at 5:06 pm rating: 90
#44
Neeners
Hey don’t like the coffee?
For the price you pay everyday for that designer coffee you could have bought your own machine and been churning your own special recipe out yourselves.
Everyone who drinks coffee knows making can be tricky business. Some days your just not on your game even at home and it tastes like crap.
Quit being a pompous brat and ask for what you really want when ordering. I bet you could have had it in the time it took to write that stupid note.
Oct 1, 2009 at 8:45 pm rating: 90
#45
Elodie
Poor coffee guy, I know it isnt easy slinging lattes all day! Elodie
Slim Girl Diary
Oct 2, 2009 at 9:57 am rating: 90
#46
Parvaneh
Who even gets 16 oz. drinks at a specialty coffee shop? People who go to starbucks, that’s who…
Oct 2, 2009 at 3:37 pm rating: 90
#47
Violet Beauregard
Our lovely barista had time to prepare drinks then watch all customers to determine who was responsible for this PAN. If you have enough time to watch your customers and prepare all coffee drinks/chai tea lattes/hot cocoas/espressos, then maybe you do suck and your shop is not busy enough to support your employment. Thanks for taking the time to snap the photo and send it in, though.
Oct 2, 2009 at 10:06 pm rating: 90
#48
C
woah. is this what it’s like to be a coffee drinker?? Glad I dodged that bullet.
Oct 6, 2009 at 12:51 pm rating: 90
#49
gourmet coffee
What from your department.?
Oct 6, 2009 at 2:10 pm rating: 90
#50
GiggidyGiggidy
It looks fake, doesn’t it? Someone said earlier that it is printed on the cups. It really does look printed on. Hehehe.
Oct 6, 2009 at 3:44 pm rating: 90
#51
BLE
Makes me love my little independant fair-trade organic coffee shop even more. A place where the fanciest questions you get it “Do you have a milk preference?” Or “do you want the big one or little one?” No fancy schmancy terms from the hippy chicks that run that place and the coffee and tea ROCKS.
Oct 6, 2009 at 11:38 pm rating: 90
#52
Sabby
Next time they come in, kindly write on their cup “Dear Portland Coffee drinkers,
Sadly to say we do NOT actually offer mugs, if you want mugs, as you apparently know, there is a starbucks across the street. If you are not satisfied with your drink please kindly ask us to remake it, we will.
- Coffee House.”
Nov 4, 2009 at 10:57 pm rating: 90
#53 A clue that your whole “half-caf, extra hot, non-fat dressing-on-the-side” thing might be a bit much. | PassiveAggressiveNotes.com
[...] And from the Athens, Ohio Dept. of Disgruntled Baristas… [...]
Sep 23, 2010 at 12:35 am rating: 90
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